Communication
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See Troubleshoot issues in the Google Calendar help center.
Description: Google Calendar can take up to 48 hours to propagate changes in deeply nested groups to event permissions.
See also Directory Help.
Description: The legacy Contacts UI is no longer integrated into Gmail, but is available at contacts.google.com. As a result, Gmail delegates no longer have access to the delegated contacts manager. To set up delegation in Contacts, see Give another user access to your contacts.
- Delegation will continue to be supported going forward
- The Contacts UI supports Contacts delegation when accessed in standalone mode
Description: We’ve identified that some users were dependent on delegates’ ability to manage Contact groups in the old version of Gmail delegation. This functionality has changed in the new version. Delegates are still able to view, create, and email individual contacts and groups of contacts when in delegated Gmail, but cannot modify or delete contact groups.
As before, access to contacts and contact groups is available via the Contacts Picker, by clicking the “To” link in the Gmail “Compose” window. Generally, users who were previously using Gmail delegation to manage other aspects of contacts are encouraged to set up delegation within the Contacts product.
Description: We’ve identified a small number of users who unexpectedly see one of these alerts regarding their profile photo:
- A prompt to "Choose a single profile picture" in https://myaccount.google.com/personal-info
- A warning in Gmail on the web that their "Mail picture may not be visible in all Google products"
Google Workspace administrators cannot retrieve affected users’ profile pictures using the Google Workspace Admin SDK Directory API.
See Fix a problem in the Gmail Help Center.
Reported date: 08/22/2018
Description:Video previews aren’t working in Gmail.
Workaround: Users need to download the video attachment and play the downloaded attachment.
Reported date: 09/11/2018
Description: Contacts delegate access was formerly granted implicitly in some scenarios, when creating delegates with Classic Gmail UI. With the launch of new Gmail UI however, contacts delegation must be explicitly granted. This change in product behavior has happened for security reasons.
Description: Customers using Currents Chrome extensions may experience a lack of functionality, or encounter a 404 error.
Workaround: No workaround at this time.
Description: Your users may see a displayed domain name different from what they've previously seen in polls. Unless the domain name is not recognized, this is normal behavior.
See the Google Groups Help Center.
Occasionally some Google Chat activity isn't logged as expected
Native apps on Windows and macOS do not support spell checking.
Solution
- Unmute your device.
- Go to your device system settings.
- Make sure your microphone is turned on.
- Unmute yourself in Meet: At the bottom of the screen, click Unmute
.
Note: Other people can mute you, but can’t unmute you. -
On computers using Mojave version 10.14 or later, let Chrome Browser and Firefox access your computer’s microphone using the privacy settings.
-
Go to System Preferences
Security & Privacy.
- Select Privacy
- Next to Google Chrome or Firefox, check the box.
-
- In a Chrome Browser tab, enter chrome://restart to restart Chrome and reset all Chrome apps and extensions.
- Restart your computer.
Learn more about additional options to unmute your computer.
Solution
Solution
To let people record meetings, administrators need to turn on the following services and features:
Meet is unresponsive when using Citrix VDI
Solution
Related topics
Control
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For an overview of Admin console tasks, see Use your Admin console.
INTERNAL ONLY: The bug number for this issue is b/265618022.
External info
Description: In the Admin Console, there’s a problem when you update multiple users with a CSV file. This is due to a known internal License Management issue. This occurs when you are both using the New Licenses [UPLOAD ONLY] column and including more than 5 users in the CSV file. The upload then fails and the system does not update users' license assignments.
Workarounds:
- Try using automatic licensing; go to see About automatic licensing for organizational units
- Update or create users individually using the Admin Console UI
- Update or create users with the Enterprise License Manager APIs; go to Method: licenseAssignments.update
- Update or create users with the GAM command line tool; go to see Updating a License for Users.
If you’re unfamiliar with GAM and would like to know how to set it up, see Use a third-party tool for quick mass provisioning.
Data Export provides export functionality for Google Workspace Core Services. However, the export might not include everything you'd expect. In this case, certain data must be exported through alternative means, as available.
The only currently known limitation is:
- In a filtered Data Export, only service data owned by users is exported. Learn more about what data isn't exported in a filtered Data Export.
Please contact Google Cloud Support for further clarification or assistance.
INTERNAL ONLY: The bug number for this issue is b/258839366. Check out the Metabug info here!
External info
Description: When you are inviting unmanaged users to your Google Workspace organization, the system sends a Google account transfer request email. When users click Transfer account in that email, they will be redirected to a page that mentions Google Workspace Essentials. This occurs regardless of the subscription on their Google Workspace account. Users can still follow the steps in the page to successfully convert their personal accounts to Google Workspace accounts.
Description: If a Data region is selected (set to an option other than 'No preference'), then the 'User-reported phishing' alert may not trigger in Alert Center.
Workaround: Use these alternate methods to capture User-reported phishing events:
- Search the Gmail messages log, with the filter 'Event is: User spam classification AND Spam classification is: Phishing'
- Set up a custom activity rule.
Description: For advanced content matches, Content Compliance rules with regular expressions sometimes don’t match on .xls files. This issue may sometimes affect some other file types such as .csv.
Reported date:31/07/2020
Description: The Admin console prevents Google Workspace account deletion when there is still active usage of Cloud resources (projects, folders, etc.) associated with that account.
Note: Before deleting projects, reach out to their owners as they might be running your user’s or an external client’s applications. Deleting projects can lead to client app production failure on the Google Cloud project on which the app is running.
Workaround: Before deleting a Google Workspace account, the super admin must first delete all associated Google Cloud projects and folders. If you want to find resources associated with your Cloud organization, go to Google Cloud. The super admin will need the Organization Administrator, Folder Admin and Project Deleter Role to modify project and folder resources.
If your Cloud organization has Apps Script Projects, you need to delete them along with other Cloud projects before you can delete the Google Workspace account. For details, see Get a list of Apps Script Google Cloud projects
If your Cloud organization has Access Context Manager policies defined, you need to also delete them before you can delete the Google Workspace account.
If you would like a programmatic way to interact with your Organization’s resources, see this script found in our open source Github repository.
Reported date: 09/03/2018
Description: You might see a blank window when trying to manage shared drives.
Manage shared drive users in the Admin console > Apps > G Suite > Drive and Docs > Manage shared drives (subject to edition availability).
Workaround: Make sure the admin has a Google Workspace license that includes shared drives. Ensure the Drive and Docs service is enabled.
Description: Your users may see the Google Vault icon in App Launcher, even when Vault isn't included in your Google Workspace edition. In these cases, your account isn't charged for Vault, and users who click the icon will see a page explaining that they don't have access to the service.
Description: The issue is seen with Google Cloud Directory Sync (GCDS) version 5.0.22 when you complete the following steps:
- In Configuration Manager, click Google Domain Configuration
- For Users Search Query, enter a query and save the configuration file.
- Delete the same query and save the configuration file.
- Compare the configuration file in step 2 with the file in step 3.
The configuration file is the same. The deleted query wasn't saved to the file.
Workaround: Open the configuration file and manually delete the <usersSearchQuery> setting.
Description: The issue is seen with Google Workspace Migration for HCL Notes (GWMHN). When you click Get Authorization Code, you get an "Access blocked: GWMHN's request is invalid" error.
Workaround: Add your users in Google Workspace using an alternative to GWMHN. For details, go to Options for adding users.
Then, change the migration administration NSF file by following these steps:
- Open the GWMHN migration administration database in Domino Designer.
- From the Applications list, open GWMHN and click Code
- In the Options section, comment out or remove the %INCLUDE "gmail-migration-r522.lss" line.
- In the Click section, replace the existing script with the code below:
Sub Click(Source As Button)
Dim ws As New NotesUIWorkspace
Dim session As New NotesSession
Dim thisDb As NotesDatabase
Dim docs As NotesDocumentCollection
Dim doc As NotesDocument
Dim tmpDoc As NotesDocument
Dim userName As NotesName
Dim activityItem As NotesItem
Dim flag As Boolean
Set thisDb = session.CurrentDatabase
Set docs = thisDb.UnprocessedDocuments
Set userName = New NotesName ( session.UserName )
If docs.Count > 0 Then
Set tmpDoc = thisDb.CreateDocument
flag = ws.DialogBox ( "dlgStatusOverride", True, True, False, False, False,False, "Status Override", tmpDoc, False, False, False )
If flag Then
Set doc = docs.GetFirstDocument
While Not doc Is Nothing
If tmpDoc.NewStatus ( 0 ) <> doc.Status ( 0 ) Then
' Skip processing if the new status is invited and we are not migrating to a Gmail account.
If tmpDoc.NewStatus ( 0 ) = "Invited" And doc.DatabaseType ( 0 ) <> "User" Then
Goto GetNextDoc
End If
Set activityItem = doc.GetFirstItem ( "ActivityLog" )
Call activityItem.AppendToTextList ( Cstr ( Now ) & ": Status changed from " & doc.Status ( 0 ) & " to " & tmpDoc.NewStatus ( 0 ) & " by " & userName.Common )
doc.Status = tmpDoc.NewStatus ( 0 )
If tmpDoc.NewStatus ( 0 ) = "Active" Then
doc.AccountExists = "Yes"
doc.ActivationDate = Now
doc.Feeder = "Gmail Feeder " & tmpDoc.NewFeeder ( 0 ) & " " & doc.Site ( 0 )
End If
Call doc.Save ( False, False )
End If
GetNextDoc:
Set doc = docs.GetNextDocument ( doc )
Wend
Call ws.ViewRefresh
End If
Else
Messagebox "Select at least one document to apply the new status to.", 64, "Lotus Notes"
End If
End Sub - Save the status override.
- Close Domino Designer and reopen the admin database from the Notes client.
- To activate one or more draft users, in each of the user profile views, click Admin
Tip: When activating profiles using the status override action, you're prompted to enter a feeder number between one and 10. When activating profiles in bulk, spread the load across all feeders. For example, if you want to migrate 500 users from one server, select 50 profiles and assign to feeder 1, then select the next 50 and assign to feeder 2, and so on.
- In your Google Admin console, follow the steps to set up domain-wide delegation.
- Add your client ID and the scopes for GWMHN.
The scopes are:
https://www.googleapis.com/auth/apps.groups.migration
https://mail.google.com/
https://www.googleapis.com/auth/calendar
https://www.googleapis.com/auth/contacts
Description: If user migrations fail when using the data migration service and you get a 25002 error, it's due to your Google Workspace for Education Fundamentals edition.
Workaround: In the destination account, put the users into an organizational unit and set the age label of the organizational unit to All users are 18 or older. Then, try the migration again. For details, go to Control access to Google services by age.
Description: The issue is seen with Google Cloud Directory Sync (GCDS). If you change a user's primary email on the LDAP server, the rename isn't taken into account when GCDS syncs the user's license. GCDS tries to add the license to the renamed user and you get a 412 error.
Description: The issue is seen with Google Cloud Directory Sync (GCDS) under one of the following conditions:
- You have a member whose primary LDAP address is an alias address in Google Workspace.
- A user account has the same username for 2 alias addresses (for example, user1 is the username for both aliases) and you have enabled SUPRESS_DOMAIN.
When you run a sync, a "Duplicate entry found for address" error is displayed. The message reports that the error relates to the Google user, rather than its alias address.
See the known issues for device management.
See also Use Google Workspace on mobile devices.
Collaboration
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See also the Google Drive help center.
Drive for desktop (formerly Drive File Stream) known issuesFor known issues in Drive for desktop, see the dedicated known issues page here.
Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and, currently, neither does Drive.
Workaround: While the files will appear as folders in Drive, they will display normally once opened
See the Docs Help Center.
See the Forms Help Center.
See the Google Keep Help Center.
See also the Sheets Help Center.
Google Sheet too large to be editedDescription: In very rare circumstances, a Google Sheet may grow too large to be edited and will be forced into read-only mode.
Workaround: While the document is permanently in read-only mode, individual tabs can usually be copied out. To do this, right-click on the tab, go to Copy toNew spreadsheet to create the new sheet. Another approach you can take is to download the spreadsheet or copy and paste information from the spreadsheet into a new document.
Description: In Google Sheets, importrange is a way to circumvent the "Disable options to download, print, and copy for commenters and viewers" option.
Workaround: No workaround at this time.
Description: In Google Sheets, importrange counts the sheet being shared against the maximum sharing limit allowed for documents, even though it's only sharing information with another document.
Workaround: No workaround at this time.
Description: In very rare circumstances, a cell's data may disappear from the current version of a sheet.
Workaround: You can recover the missing data by viewing the cell's edit history.
See the Google Sites Help Center.
Description: Google Sites can take up to 48 hours to propagate changes in deeply nested groups to access permissions.
See the Google Slides Help Center.
Education
See the Google Classroom Help Center.
Can't link multiple teacher accounts in your SIS to one email addressNote: This does not apply to Skyward SMS 2.0
Teachers receive a 502 error when downloading grades for large classes
with more than 100 stream items and 100 students.
Students can’t preview Drive files on mobile if the download, print, and copy setting is disabled
Orphaned classes occur when a primary teacher account is deleted
Description: After a primary teacher's account is deleted, classes can't be transferred to a co-teacher.
Workaround: No workaround at this time.
How we define a Known Issue
We work on isolating and fixing every product issue that we're aware of. Some issues might not be listed here. We characterize known Issues as follows:
- We can consistently reproduce an unexpected behavior.
- Engineers are actively working towards a fix to correct the behavior.
- The issue is observed globally and has generated a large number of support cases.
What's not a Known Issue
- Product outages: Up-to-date outage information is posted within the Google Workspace Status Dashboard.
- Feature Ideas: We'd love to hear your thoughts! Go ahead and file a Feature Idea.
- Low impact issues: We're also working to fix low impact issues but might not list them here. If you think you might be impacted by an issue that's not listed here, you can contact us.
What to expect from a Known Issue
We intend to fix every issue listed in Known Issues. However, we can't guarantee timelines. In the meantime, we'll add available workarounds as we discover them. For questions or comments, contact us.
Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.
