Google Apps Known Issues

Domain Administration & Billing Known Issues

Changes to SSO settings may take 24 hours to propagate

Description: Changes to any one of the following SSO settings may take up to 24 hours to propagate.

  • Enabling/disabling SSO or editing SSO settings for the domain
  • Renaming a user's primary email address, resulting in users not being redirected to SSO for up to 24 hours
  • Changing user Super Admin status, resulting in affected user not bypassing or redirecting to SSO correctly for up to 24 hours

Workaround: After 24 hours have passed, settings and user changes will propagate correctly.

Unable to find Admin Audit Logs for certain actions

Description:  Changes made to Advanced Authentication options in cPanel between February 29, 2016 and March 31, 2016 may not have been recorded in the Admin Audit Logs

None at the moment.

Product Known Issues

  Gmail & Groups

Can't find what you're looking for? Check out the Gmail Known Issues to see a comprehensive list.


Can't find what you're looking for? Check out the Contacts Help


Can't find what you're looking for? Check out the Calendar Known Issues to see a comprehensive list.

Templates not listed after submitting to the gallery

Description: Users trying to submit the same document as a new template will receive a message stating the template already exists. 

Workaround: Create a copy of the document, set it's visibility setting to either People at <your domain> can find and access or a more public option, and submit the copied document to the gallery.

Packaged Keynote, Pages, and Omnigraffle files show up as folders in Drive

Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and ,currently, neither does Drive.

Workaround: While the files will appear as folders in Drive, they will display normally once opened.


Can't find what you're looking for? Check out the Google+ Known Issues to see a comprehensive list.


Can't find what you're looking for? Check out the Hangouts Known Issues to see a comprehensive list.

Some users are unable to initiate hangouts with one or more contacts

Description: Some users are not able to initiate one-to-one conversations with a subset of their contacts list. Affected conversations must contain no messages and must have been idle for at least 10 days.

Workaround:No workaround at this time.

Hangouts displays "This party is over" within recurring meeting events for external users

Description: When there are multiple Calendar events with the same Hangouts video call link attached, the call will be available only to the external invitees of the first call. If an external user is invited to a named Hangout, but he was not invited to the previous call, the message "This party is over" will be displayed.

Workaround: Use a new meeting name when the list of invitees is different from the first meeting instance.

The warning explaining that you're chatting outside of your domain does not work if contact sharing is disabled

Description: If you'd like your users to be warned before they begin chatting with someone outside of your domain, you must enable Contact sharing. Currently, the Admin console allows the warning policy to be enabled even when contact sharing is disabled.

Workaround: Manually turn on contact sharing or manually disable warning when chatting outside of your domain. We are currently working on a solution to automatically disable the chat outside of the domain warning policy whenever contact sharing has been turned off.

A subset of Google Talk messages may not be visible in chat history

Description: This issue pertains to a small subset of Google Apps users who:

  • Currently use Google Talk (as opposed to Google Hangouts)
  • Have never previously upgraded to Google Hangouts and downgraded back to Google Talk
  • Have chat history enabled

For users who meet these criteria, it’s possible that chats sent and received from 11:00AM PST January 13 to 8:00AM PST January 21 are not visible in chat archives in Gmail or Google Vault.

To further clarify the scope of the issue, these chats were successfully sent to their intended recipients.

Workaround: This issue occurred within the timeframes listed above. Any chats since January 21 are visible as normal. We’re currently working on restoring the visibility of the affected Google Talk chats without causing any disruptions to the Google Talk, Gmail, or Google Vault services.

  Sync & Mobile
GAMME doesn't always adhere to the specified date range for IMAP migrations

Description: On occasion, GAMME doesn't adhere to the specified start and end dates when migrating email from an IMAP server. Instead of migrating messages from within the specified dates, GAMME will estimate (and then migrate) all the emails in the source account.

Duplicate device activation email notifications

Description: Some domains may experience duplicated device activations email notifications in certain instances. Our engineering team has already implemented measures to drastically reduce the frequency that this occurs and continuing to investigate.

App Transport Security (ATS) issues with iOS 9 devices and single sign-on (SSO) users

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Description: SAML logins are not working for iOS 9 users trying to access certain domains.

Workaround: SAML users need to upgrade settings from their authentication server in order to comply with App Transport Security.


How we define a Known Issue

We work on isolating and fixing every product issue that we're aware of, some of which may not but listed here. Known Issues are characterized by the following:

  • We can consistently reproduce an unexpected behavior.
  • Engineers are actively working towards a fix to correct the behavior.
  • The issue is observed globally and has generated a large number of support cases.

What's not a Known Issue

  • Product outages: Up-to-date outage information is posted within the Apps Status Dashboard.
  • Feature Ideas We'd love to hear your thoughts! Go ahead and file a Feature Idea.
  • Low impact issues: We're working to fix low impact issues as well as Known Issues. If you suspect you're impacted by an issue that's not listed here and want to talk to a member of our team, please contact us!

What to expect from a Known Issue

Every issue listed in our Known Issues will be fixed. We can't guarantee any timelines, however, so please be patient. If necessary, we'll add any available workarounds as we discover them. If you have questions, comments, or concerns (or funny jokes), please contact us!

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