Google Apps Known Issues
Domain Administration & Billing Known IssuesAdministration
Description: Changes to any one of the following SSO settings may take up to 24 hours to propagate.
- Enabling/disabling SSO or editing SSO settings for the domain
- Renaming a user's primary email address, resulting in users not being redirected to SSO for up to 24 hours
- Changing user Super Admin status, resulting in affected user not bypassing or redirecting to SSO correctly for up to 24 hours
Workaround: After 24 hours have passed, settings and user changes will propagate correctly.
Product Known IssuesGmail & Groups
Can't find what you're looking for? Check out the Gmail Known Issues to see a comprehensive list.Gmail's auto-complete feature is not ordering contact suggestions correctly
Description: On Feb. 20th, 2015 an issue in Gmail temporarily corrupted a subset of users' contacts. While the original issue was fixed on the same day, those users who received messages from the previously corrupt contacts have since been reporting unexpected behavior with the Gmail auto-complete feature. After typing an affected contact's name into the Gmail compose box, you'll see the contact's name appear at the bottom of the auto-complete list when the contact should appear at the top of the list.
Workaround: We've resolved this issue as of February 27th, 2015. Please contact support if you're still experiencing issues with the auto-complete feature in Gmail.
Can't find what you're looking for? Check out the Calendar Known Issues to see a comprehensive list.
Can't find what you're looking for? Check out the Drive Known Issues to see a comprehensive list.Templates not listed after submitting to the gallery
Description: Users trying to submit the same document as a new template will receive a message stating the template already exists.
Workaround: Create a copy of the document, set it's visibility setting to either People at <your domain> can find and access or a more public option, and submit the copied document to the gallery.
Description: If you upload a non-English .PDF with non-embedded fonts to Drive, the words using the non-embedded font will not render properly.
Workaround: Please embed the fonts that are not rendered and re-upload the file to Drive.
Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and ,currently, neither does Drive.
Workaround: While the files will appear as folders in Drive, they will display normally once opened.
Description: The Drive storage quota for Apps Unlimited customers is displayed as 10 TB even though Apps Unlimited customers have unlimited storage.
Workaround: This issue does not affect the unlimited storage Apps Unlimited customers are provided with and only affects the storage display value within the Drive interface.
Can't find what you're looking for? Check out the Google+ Known Issues to see a comprehensive list.
Can't find what you're looking for? Check out the Hangouts Known Issues to see a comprehensive list.Hangouts displays "This party is over" within recurring meeting calendar events for external users
Description: When there are multiple Calendar events with the same Hangouts video call link attached, the call will be available only to the external invitees of the first call. If an external user is invited to a named Hangout, but he was not invited to the previous call, the message "This party is over" will be displayed.
Workaround: Use a new meeting name when the list of invitees is different from the first meeting instance.
Description: If you'd like your users to be warned before they begin chatting with someone outside of your domain, you must enable Contact sharing. Currently, the Admin console allows the warning policy to be enabled even when contact sharing is disabled.
Workaround: Manually turn on contact sharing or manually disable warning when chatting outside of your domain. We are currently working on a solution to automatically disable the chat outside of the domain warning policy whenever contact sharing has been turned off.
Description: By default, Microsoft Outlook 2010 does not allow sending attachments greater than 20 megabytes (MB) in size. If you try to send a larger attachment, you'll receive an error and the message won't be sent.
Workaround: If you're using Outlook 2010 with Google Apps Sync for Microsoft Outlook and want to send attachments up to 25MB (rather than just 20MB), you can modify your Windows registry as described in this Microsoft article.
Description: Google Apps Sync for Microsoft Outlook users sending email attachments (.msg or .eml) to Microsoft Outlook users hosted on a legacy Exchange environment may receive an incomplete or missing attachment.
Workaround: When attaching an email message as an Outlook item select Insert as Text Only. This will copy the message attachment as text to the body of the new email.
How we define a Known Issue
We work on isolating and fixing every product issue that we're aware of, some of which may not but listed here. Known Issues are characterized by the following:
- We can consistently reproduce an unexpected behavior.
- Engineers are actively working towards a fix to correct the behavior.
- The issue is observed globally and has generated a large number of support cases.
What's not a Known Issue
- Product outages: Up-to-date outage information is posted within the Apps Status Dashboard.
- Feature requests: We'd love to hear your thoughts! Go ahead and file a feature request.
- Low impact issues: We're working to fix low impact issues as well as Known Issues. If you suspect you're impacted by an issue that's not listed here and want to talk to a member of our team, please contact us!
What to expect from a Known Issue
Every issue listed in our Known Issues will be fixed. We can't guarantee any timelines, however, so please be patient. If necessary, we'll add any available workarounds as we discover them. If you have questions, comments, or concerns (or funny jokes), please contact us!