If you had the G Suite legacy free edition, we automatically upgraded you to a paid Google Workspace subscription.
Google Workspace transition
If you used G Suite legacy free edition for business purposes, we automatically upgraded your account to a Google Workspace subscription. Use your new security and collaboration functionality at no cost for at least one month after you were automatically upgraded.
To complete your upgrade and prevent your subscription from being suspended, you need to set up Google Workspace billing. If your subscription was suspended, learn how to restore your subscription.
What if I used G Suite legacy free edition for personal use?
The no-cost personal-use option is not available for organizations located in Russia and Belarus because new account creation is currently paused in those regions. If you’re located in Russia or Belarus and wish to continue using your Google Workspace account, you will need to set up billing to complete your transition to a paid version, as this will allow you to continue using your existing domain/account.
Upgrade to Google Workspace
When you upgrade in the Admin console, you immediately switch to a paid Google Workspace subscription.
Upgrade to a paid Google Workspace subscription to unlock 24/7 support and access to other premium collaboration and security features, based on the edition you choose.
Not sure which subscription to choose? Go to Choose your Google Workspace subscription.
Upgrade to a paid subscription of Google Workspace
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
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In the Admin console, go to Menu
Billing
Get more services.
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Next to the edition you want, click Switch.
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Review the impact this change will have
- Select a payment plan:
- Flexible Plan—No long-term commitment, pay for the users you have each month, and add or remove users as needed.
- Annual Plan (Monthly Payment)—Requires a 1-year contract, pay monthly for users committed upfront, and add users as needed. You can increase the number of users in the users needed field. If you select this plan, billing starts immediately.
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Click Checkout.
- Enter your billing information
G Suite legacy free edition transition questions
Below are some common questions about transitioning from G Suite legacy free edition.
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General
How does the transition affect my G Suite legacy free edition subscription?For businesses, we automatically upgraded your organization to a recommended Google Workspace subscription. Upgrading does not affect your data or service availability.
Use your new security and collaboration functionality at no cost for at least one month after you were automatically upgraded. To complete the upgrade and prevent your subscription from being suspended, set up Google Workspace billing.
You'll see a banner in the Admin console confirming you have chosen a no-cost subscription for personal use.
If you want to continue using Google Workspace, you need to set up Google Workspace billing; otherwise your subscription will be suspended and then canceled after 60 days. Read more about suspended accounts below.
In the first 60 days of suspension, your admin can still access the Admin console and set up billing to lift the suspension or export your data. You won't be able to access your Google Workspace core services and data, including Gmail, Calendar, Drive, and Meet. Additional Google services, such as YouTube, Google Maps, and Google Photos, will continue to be available.
When you try to sign in to your Google Workspace core services, you'll get one of these messages:
- "We are sorry, but you do not have access to <service>. Please contact your Organization Administrator for access."
- "Your organization's Google Workspace account has been suspended. Please contact your Google Workspace Organization Administrator to re-activate your organization."
To restore your suspended account, your administrator needs to set up Google Workspace billing. If your administrator is not available, go to If the administrator is not available, can a user become an admin?
After 60 days of suspension, your subscription will be canceled. Learn about the Cancel Google Workspace process. To restore your account, complete this account recovery form.
More
Why can’t I access support?As we previously communicated, the no-cost subscription doesn't include support. During the transition to Google Workspace we temporarily extended support, but non-business customers no longer have access to support.
For help, you can contact the Google Workspace Community.
Yes. Current users can ask to become an administrator on the account by completing the Account Recovery Form. For detailed instructions, go to If you're a user and can't contact your administrator.
If the domain registration verification is successful and none of the existing administrators object, the user will be promoted to the super administrator role.
Who is my administrator? Your administrator is the person who originally signed you up for the G Suite legacy free edition account.
If you want to move your data, your administrator can export your organization’s data and cancel your legacy subscription. If you want to retrieve data from additional Google services, you can export your data (including Google Workspace and additional Google services) with Google Takeout at takeout.google.com. The administrator will need to have Google Takeout enabled.
If users purchased a legacy individual storage subscription, they must cancel it. If you purchased additional storage for your users with the legacy admin-managed storage subscription, then the license should be automatically canceled. If not, you need to manually cancel it in your Admin console (go to BillingSubscriptions).
Your new storage limits depend on which Google Workspace edition you upgrade to:
- Business Starter–You will automatically get 30 GB per user added to pooled storage.
- Business Standard–You will automatically get 2 TB per user added to pooled storage.
- Business Plus–You will automatically get 5 TB per user added to pooled storage.
Existing Drive add-on storage will continue to function with the no-cost subscription. If you have legacy add-on storage and keep the no-cost subscription for personal use, you can continue using your previously purchased storage. You won't be able to purchase more storage but we're working on making add-on storage available.
- If you completed your upgrade to Google Workspace—Your account will be moved from per-user storage to pooled storage. Learn more about Google Workspace storage.
- If you’re on a no-cost subscription for personal use—Your account won’t be moving to pooled storage at this time. Your storage will continue to function with no changes.
If you’re using Google Voice, you won’t lose any existing Voice data when you switch to Google Workspace. Your existing configuration settings and linked phone numbers will also stay the same. After you transition to Google Workspace, the administrator will need to set up Voice with Google Workspace for your organization before users can sign up for new Voice accounts. Learn more about how to Set up Voice for your organization.
If you stopped getting your Discover feed after you updated to Google Workspace, your administrator needs to follow the instructions in Turn Search and Assistant on or off for users.
If your mobile device is managed by your organization, your administrator also needs to:
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
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In the Admin console, go to Menu
Devices
- Click Data Access
- Check the box for Allow Google Assistant for iOS and Android.
If you have questions, you can contact:
- Google Workspace Community
- Google Workspace Sales if you have more than 20 users.
