Recovering administrator access to your account

If you're an administrator of your organization's Google Workspace or Cloud Identity account and you forgot your password, or your administrator is unreachable, here's what you can do to access your account.

Reset your administrator password

  1. Go to the page and enter the email you use to sign in to your administrator account.

    If you don't know your username, click Forgot email?, then follow the instructions to access your account using your recovery email address or phone number.

  2. Click Next.
  3. When prompted to enter the last password you remember, click Try another way.
  4. If you have a recovery email or phone number set up for your account, click Send to send a verification code. Then follow the instructions to reset your password. Or, you might receive a message to enter an email address so support can contact you later.

If you don't see recovery email or phone options, it could be for one of these reasons:

If email and phone options aren't available

If you don’t have recovery options set up, the recovery wizard asks you questions to verify that you own the account, and then asks you to verify your domain. This option works best for those who are familiar with managing domains.

  1. Answer the basic verification questions to verify your identity. If you don't have the information click Try another way.
  2. Follow the instructions to recover your password by adding a CNAME record to your domain’s DNS settings. Go to Recover your Google Workspace password with a CNAME record for details. After adding the CNAME record, wait a few minutes before clicking Next in the password recovery wizard. This makes it more likely that Google will find the new record and allow you to immediately reset your password.

    If your hosting provider is separate from your domain registrar, make sure you are modifying the CNAME record with your hosting provider.

  3. Return to the recovery wizard and click Next. If Google finds the new CNAME record, the Create Password screen displays.
  4. Create a new password and sign in to your account.

    If the CNAME record isn't found, continue with these steps.

  5. Enter an email address you can access, then click Next. Google sends a verification code to the email address you supplied.
  6. Enter the verification code you received, then click Next. After Google verifies the new CNAME record, you’ll get an email with a password reset link.
  7. Use the password reset link to reset your password and sign in to your account.
  8. Answer the questions about your Google Workspace account. You don't have to answer all the questions correctly to verify that it’s your account. If you're having trouble answering them, go to Tips to complete account recovery steps.

    If the CNAME isn’t found in 48 hours, you’ll get an email letting you know the password recovery was unsuccessful.

If you still can’t reset your administrator password

Change your administrator password

If you know your current password, you can sign in to your account and follow the steps to change your password. For details, go to Change or reset your password.

If your administrator is unreachable or inactive

If you’re having issues reaching the administrator of your Google Workspace or Cloud Identity account, your user account can be promoted to administrator with proof of domain ownership.

  1. Sign in to your Google Account (if you haven't signed in recently). Only active accounts can be promoted to administrator.
  2. Fill out the Sign in issues form. Enter the domain name you're having trouble with and follow the instructions to help us verify that you own the domain.
  3. Submit the request to have your account promoted to the super administrator role.
  4. Google will reach out to the existing administrators.
    • If the administrators are inactive and unresponsive, Google will promote your user account.
    • Alternatively, you will have the option to have Google provide the current administrators with your contact information.

Related topics

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Clear search
Close search
Google apps
Main menu
Search Help Center