Google Workspace for Education FAQ

Below are common questions about Google Workspace for Education.

General information

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What is Google Workspace for Education?

Google Workspace for Education is a set of Google tools and services that are tailored for schools and homeschools. It is available to all educational institutions that qualify.

For details about each edition, go to Google Workspace for Education overview.

How much is Google Workspace for Education?

Google Workspace for Education Fundamentals is free to qualified educational institutions. Google Workspace for Education Standard, Education Plus, and Teaching and Learning Upgrade are paid subscriptions. For details, go to the Google Workspace for Education website.

How many accounts can I get? Do I need to remove inactive users?

Education Fundamentals provides 10,000 user licenses. You don’t have to remove inactive users. For Education Standard, Teaching and Learning Upgrade, and Enterprise Plus, you get the number of licenses that you pay for.

How much storage do users get with Google Workspace for Education?

In all editions, your school gets 100 TB of pooled storage. For Education Plus and Teaching and Learning Upgrade, you get additional storage based on the number of licenses that you purchase. 

Note: Schools with more than 20,000 students, faculty, and staff can request additional storage.

Related topics

What is the uptime for Google Workspace services?

Google Workspace core services are guaranteed to be available at least 99.9% of the time. For more information, refer to the Google Workspace Service Level Agreement.

What's the difference between the Google Workspace for Education editions?

Who qualifies for Google Workspace for Education?

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(U.S. only) Can homeschools use Google Workspace for Education? Are nonprofit organizations eligible for Google Workspace for Education?

Nonprofit organizations that are not educational institutions can only apply for the Nonprofits edition. For more information, refer to Nonprofit Management Resources.

How long does it take to be approved for Google Workspace for Education?
Approval requests are typically resolved within 14 business days. Review the sign-up process for K–12 or higher institutions.

Getting started

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How do I sign up for Google Workspace for Education?
Can existing email data be migrated to Google Workspace for Education? Can my school's existing authentication system integrate with Google Workspace for Education?

Yes. Google Workspace offers SAML single sign-on (SSO) to integrate with your authentication system. Google Workspace also offers a code library for reference. For details, go to Set up SSO via a third party Identity provider.

How do I train faculty and students to use Google Workspace for Education?

For resources, go to the Google Workspace Learning Center.

What happens if I have a problem?

You get 24/7 phone and email support with your Google Workspace for Education account. Chat support is available in English. For details, go to Contact Google Workspace support.

Security

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How secure is Google Workspace for Education? What scanning or indexing of user data occurs with Google Workspace for Education?

Google Workspace for Education does not collect student data for advertising purposes.

We scan Gmail to keep users’ mail secure. Scanning includes virus and spam protection and is 100% automated. We scan all incoming email, relevant search results, and features, such as Gmail Priority Inbox. For details, go to the Google Safety Center.

Are there ads with Google Workspace for Education?

Advertisements are turned off for Google Workspace for Education core services. And, users don't see ads in Google Search when signed in with their Google Workspace for Education accounts.

How do I monitor, filter, or archive mail with Google Workspace for Education?

Schools can filter, monitor, and archive mail using Gmail advanced settings. For details, go to Advanced Gmail settings reference for admins.

Or, you can set up a gateway for your school to route mail through our system. If you don’t want to do it yourself, we have partners who can do it for you. For details, go to Set up an inbound mail gateway and the Google Workspace Marketplace.

(U.S. only) Can Google Workspace for Education be used in compliance with the Children's Online Privacy Protection Act (COPPA) of 1998?

Yes. We contractually require that schools using Google Workspace for Education get the parental consent required by COPPA. Our services can be used in compliance with COPPA as long as a school has parental consent. Learn more

(U.S. only) Can Google Workspace for Education be used in compliance with the Family Educational Rights and Privacy Act (FERPA)?

Yes. Google Workspace for Education core services comply with the Family Educational Rights and Privacy Act (FERPA). Learn more

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