Frozen or out-of-sync videos

Updated: 10:10PM UTC, March 2, 2018

We've fixed what's causing this, so any new video uploads won't experience the same issue. We're now in the process of fixing all impacted videos, which will take a bit more time. Thanks for your continued patience.

If you uploaded a video recently, you may be experiencing an issue where the video freezes after you've watched for only a few seconds. This may include frozen images, out-of-sync audio, or the video restarting itself. We're aware of this issue and working to fix it.

To resolve the issue, you can try setting your player to the highest resolution by clicking the Settings icon   > Quality. We'll keep this page updated with information.

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