How Google Hotels works

Google Hotels allows you to find accommodations from all relevant properties that Google has knowledge of, as well as more than 200 professional online travel agencies, hotels, and aggregators with whom Google has relationships. These relationships have no impact on the ranking of offers suggested to you.

There is no guarantee that all accommodations are shown, since Google may be unaware of the existence of some lodging options. Furthermore, the ability to display prices or availability for a given lodging require a direct or indirect relationship with it.

Google is remunerated when users click on a specific booking offer and are redirected to the company/agency's website or initiate the submission of their booking information on Google. 

Not all accommodation booking offers are included, as a partnership with Google is required. Some booking offers might not show up when rooms are sold out or unavailable, when the partner isn’t providing the relevant information to Google, or when the partner does not participate in the ads above a certain bidding amount.

The Book on Google option allows users to complete the hotel booking process without leaving Google (i.e., without requiring users to navigate to the hotel's website to complete the booking). As part of this interface, users enter certain information, including their credit card information, on Google. Google then encrypts the information and passes it to the online travel agency, hotel, or aggregator which, in turn, processes the payment and completes the booking on its own systems. The payment transaction is thus made between users and the online travel agency, hotel, or aggregator. Google does not receive or keep money from users, and Google is not an accommodation service provider or broker.

Results can be viewed according to various ranking options, namely by “Best Match” (a default order aiming to give the best trade-off between popularity, ratings, relevancy, and convenience, based on factors such as user ratings, current price level compared to averages, user reviews, or location), by “Lowest Price,” and “Highest Rating,” the latter considering the average ratings given by users.

Hotels’ prices are refreshed periodically, with a frequency ranging from 1 hour to 4 days. 

Hotel prices come from Google's partners. The price shown is for the accommodation and includes VAT. Additional fees and taxes may apply (credit card, city taxes, etc.). These fees may vary depending on the online travel agency, hotel, or aggregator chosen.

Specific/additional insurances and/or commercial warranties may be offered by the partners. For more information, please visit the partner’s website.

If you have any questions or issues, try contacting the online travel agency, hotel, or aggregator directly for help, or visit the Google Hotels help center. If you already contacted the online travel agency, hotel, or aggregator and still need help, contact us. 

Reviews

To help you research hotels, we gather reviews through various points within Google Search and Maps. These users’ reviews are completely voluntary. Some of these reviews may be sourced through Google Opinion Rewards, which does compensate the reviewer.

An automated system processes the reviews before they show up on Google Hotels to remove spammy or inappropriate language. Spammy content includes reviews with the same content posted multiple times or from multiple accounts.

After a review is published, it can’t be modified or updated (except directly by its author), and we aren’t able to contact reviewers or ask reviewers to update what they wrote. However, we may take down users’ reviews left on Google that are flagged to us, in order to comply with legal obligations. A review can appear on Google Hotels for as long as the reviewed accommodation is displayed by Google.

We also gather reviews from third-party review providers, who can provide an arbitrary selection of reviews (both positive and negative), and they may have compensated reviewers for giving their opinions. These do not go through any additional spam filtering besides that of the provider, and can be removed by contacting the original provider.

Reviews may be sorted in a number of different ways, including chronologically.

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