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Get help with Google Play

Get started with Google Play

Set up a payment method
You can find and download apps and digital content in the Google Play Store Google Play. Learn how to set up a payment method to use with all apps.
Fix payment issues

Fix an issue with Google Play

Sign into Google Play
If you’re having trouble signing into your Google Play account, you can troubleshoot Google Play sign in issues.
Download apps in the Play Store
If you’re having trouble downloading apps from the Play Store, follow these steps to fix the issue.
If you still can’t download apps in the Play Store, you can learn how to fix problems downloading apps.
Request or check on a refund from Google Play
Google may give refunds for some Google Play purchases depending on the refund policies. Learn about refunds on Google Play.
View transaction history Report unauthorized charges
If there was an unauthorized charge on your account, you can report charges you don't recognize.
Change subscription
To cancel or pause your Google Play subscription, you can learn how to change your subscription.
Redeem Google Play gift cards
Google Play gift cards can be redeemed for credit in the form of Google Play balance. Fix problems when you redeem a gift card.
Redeem Google Play Points for promo codes

You can redeem Google Play Points for promotional codes if the following are met:

  • You use an Android device.
  • You're in the United States or Japan.

You can use promo codes to get discounts from Google Store. The terms and conditions differ based on each offer. To find current offers, go to the "Use" tab of your Play Points account.

For more details on Google Play Points, go to Get started with Google Play Points.

For more info on Google Play, go to the Google Play Help Center.

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