Get help with Google Play

Get started with Google Play

Set up a payment method

You can find and download apps and digital content in the Google Play Store . Learn how to set up a payment method to use with all apps.

Fix payment issues

• If you pay for Google products or services, a payments profile is automatically created for you the first time you enter payment details during checkout. Learn how to update and manage your payments profile.
• If you try to buy something on Google Play, but your payment is declined or failed to process, learn how to fix payment issues on your account.

Fix an issue with Google Play

Sign into Google Play

If you’re having trouble signing into your Google Play account, you can troubleshoot Google Play sign in issues.

Download apps in the Play Store

If you’re having trouble downloading apps from the Play Store, follow these steps to fix the issue.

• Check that your Wi-Fi is strong. Learn how to fix internet connection problems on Android devices.
• Check the storage space on your device. Learn how to free up space on Android.
• Check for system updates on your device.

If you still can’t download apps in the Play Store, you can learn how to fix problems downloading apps.

Request or check on a refund from Google Play

Google may give refunds for some Google Play purchases depending on the refund policies. Learn about refunds on Google Play.

View transaction history

You can review your Google Play order history at any time.

Report unauthorized charges

If there’s an unauthorized charge on your account, you can report charges you don't recognize. To prevent future unwanted or accidental purchases, you can turn on password protection in your Google Play account settings.

Change subscription

To cancel or pause your Google Play subscription, go to Cancel, pause, or change a subscription on Google Play.

Redeem Google Play gift cards

You can redeem Google Play gift cards for credit on the Google Play Store. To redeem your card, use the code on the Google Play Store app.

If you get an error when you try to redeem your card, check these common solutions:

• “Invalid code” error: Carefully re-enter your code. It's easy to mix up similar characters like the number "0" and the letter "O."
• “Code can only be used in [country]” error: Your Google Play account’s country should match where the gift card was bought.
• Your card didn’t work: If you have the receipt, to confirm it’s activated correctly, contact the retailer where you bought the card.

For more help, learn how to fix problems with Google Play gift cards and codes.

Redeem Google Play Points for promo codes

You can redeem Google Play Points for promotional codes if the following are met:

• You use an Android device.
• You're in the United States or Japan.

You can use promo codes to get discounts from Google Store. The terms and conditions differ based on each offer. To find current offers, go to the "Use" tab of your Play Points account.

For more details on Google Play Points, go to Get started with Google Play Points.

For more info on Google Play, go to the Google Play Help Center.