For in-warranty and out-of-warranty damages, Pixel phones have support options. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.
- India
- Other
Get ready to start a repair
Important: The Warranty Helper is currently available in the US only.
- Check your warranty status: To check your device warranty, go to Warranty Helper.
- Back up your Google Account: To avoid loss of data, remember to back up.
- Check your repair options:
- Walk-in: Repairs can often be completed same-day. Check with your nearest repair location for the exact time. Learn more about authorized repair partners.
- Mail-in: Repairs take 7–10 business days after you ship your phone.
- Repair your own phone: To fix your device yourself, learn how to repair your own Pixel phone.
| Start your repair | Send your device for repair | Get status updates |
Start your repair
Important: These steps are only for the countries and regions below. If you're in a different country or region, contact Google Support for repair options.
| Device | Countries & regions with mail-in repair options | Countries & regions with walk-in repair options |
|---|---|---|
| Pixel Phones |
Australia*, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, India*, Ireland, Italy, Japan*, Latvia, Lithuania, Malaysia*, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan*, United Kingdom, and United States *For Australia, Japan, Malaysia, and Taiwan mail-in options, you can find your repair partner. *For India mail-in options, you can either:
|
Canada, Germany, India, Japan*, Singapore*, Taiwan*, United Kingdom, and United States *For Japan, Singapore, and Taiwan walk-in options, you can find your repair partner. *For India walk-in options, go to Get your Pixel phone repaired.
|
- You'll need to sign into your Google Account.
- Enter your device's IMEI or serial number.
- On the next screen, confirm that the IMEI or serial number matches the device that you want repaired.
- Select Continue.
- Select the issues and symptoms that apply to your device
Continue.
- On the next screen, learn what issues are covered.
Continue.- Tip: If the device has more damages present, repairs can't be carried out only for select damages. All the damages to the device, whether in-warranty or out-of-warranty, have to be repaired. Make sure to select all damages to the device, even if you previously didn’t intend to report them. You'll be charged for any out-of-warranty repairs.
- In Step 2, select your repair option: Walk-In or Mail-In.
- In Step 3, to complete the next steps, either:
- Confirm mail-in details.
- Find the nearest walk-in location.
Related resources
Get ready to start a repair request
Important: You’ll need to factory reset your phone before you get your phone repaired. If you don’t, the service center will reset it for you. A factory reset erases all your data from your phone.
- Back up your Google Account: To avoid loss of data, remember to back up your data, then factory reset your phone, and remove the SIM card.
- Check your repair options:
- Walk-in
- Services can often be completed on the same day. Check with your nearest service location for the exact time.
- Be sure to bring your proof of purchase or invoice.
- If you can’t find a service centre in your area, you can arrange for us to pick up the phone from you. Fill out the Contact Us form.
- Mail-in: Learn how to mail your phone for repair.
- Walk-in
Tips:
- To avoid a factory reset, you can put your device in Repair Mode. Learn how to use Repair Mode for repair services.
- Only certain devices can enter repair mode. Eligible devices include Pixel phones that run Android 14 December 2023 update or higher with at least 2 GB available space left on the phone. Learn more about your Android version.
Option 1: Bring your phone to a walk-in center
Option 2: Send your phone for repair (mail-in)
Important: Google provides Pixel phone services through our authorized service partner company, F1 Info Solutions and Services Pvt. Ltd. The kind of service available depends on your location by PIN code.