The value that you submit for the availability [availability] attribute in your product data and the information listed on your landing page must be the same. For some of your products, the value in your product data is different from that on your website. Too many products with incorrect availability can lead to account suspension.
It’s possible that the availability of these products may currently match the availability on your landing page, as the products might have been updated in the meantime. However, when we compared your product data to your website (see timestamp) we found a mismatch. You can find the current approval status of a product in the “Status” column by clicking Products, then selecting the All products page.
A common cause for incorrect availability is the time difference between updates on your website and updates of your product data in Merchant Center. We recommend that you schedule feed uploads or updates via the Content API immediately after the products have been updated on your website. If the availability status of your products changes very frequently, we recommend that you upload the feed more often or consider using the Content API which allows you to update individual products.
If you use structured data markup on your website, we can extract product information from your landing page. You can learn more by visiting schema.org. Ensure that the markup on the product landing page is correct and matches what is shown to the user. You can use the Rich Results Tool to test your landing pages. You can also choose to enable automatic item updates, a feature that reduces the risk of account suspension for availability mismatches and prevents temporary product disapprovals, if you are using schema.org microdata on your site.
Products will show up again in Shopping ads and free listings after you've updated the availability [availability] attribute with the correct availability status in your feed and resubmitted your product data.
[availability] attribute to “out_of_stock” to pause showing your products. Instead, use the pause [pause] attribute to temporarily pause your products for up to 14 days. If you wish to pause your products for longer than 14 days, use the excluded destination [excluded_destination] attribute.Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Ensure that availability in your product data match those on your landing pages
- Filter the downloaded report so that you only see products with:
"Issue title" = Mismatched value (page crawl): availability[availability] - Investigate your update process to see what could be causing the problem:
- Check examples in the “Item issues” tab in Diagnostics.
- Make sure you’re updating your landing page and product data at the same time.
- Schedule an upload or use the Content API to immediately update your product data. This scheduling helps make sure Google has the same data as your landing page.
- Ensure that you only use the excluded destination
[excluded_destination]attribute to exclude products from showing.
- After you’ve addressed the problem, update the availability
[availability]attribute in your product data to match your landing page.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
- Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
- Consider enabling automatic item updates to reduce the risk of product disapprovals due to availability mismatches by allowing Google to extract the latest product data from your website.
Step 4: Request a review
In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.