Change your card & fix payment issues

If you have issues with Google One payments, try these solutions. You can also update your Google One payment methods.

Your account, , is missing recovery info. If you’re ever locked out of your account, a recovery email address can help you get back in. Learn more about account recovery for Google One members.

Your account, , has a recovery email set up. Make sure your recovery info is up to date, in case you get locked out and need to reset your password.Learn more about account recovery for Google One members.

Change the card you use

You can edit the credit card you use for your Google One membership. If you want to change how much you pay, change your storage plan.

  1. On your computer, go to Google One.
  2. Click Settings Settings.
  3. Click Change payment method.
  4. In Google Play, on the left, click My subscriptions.
  5. Next to "Google One," click Manage.
  6. Next to "Primary payment method," click Update.
  7. Select an option and follow the steps on the screen.
Learn how it works

Get help buying a Google One subscription

If you had difficulty signing up for Google One for the first time, you can ask a Google Expert to help you.

Fix issues with payments

If you find errors when you make transactions, try these troubleshooting steps.

Fix a declined payment
  1. Sign in to Google Pay.
  2. Click Update payment method information.
  3. Choose a payment method.
  4. Click Continue.
  5. Fill out new payment method.
Change, update, or add payment method

If you recently added a new credit card, you may have to update the information on your account.

  1. Go to Google Pay.
  2. Click Payment methods.
  3. Next to the card you want to edit, click Edit.
  4. Enter the expiration date and CVC found on the card.
  5. Make sure your billing address is correct.
  6. Click Save.

Add another payment method

  1. Sign in to Google Pay.
  2. Click Payment methods.
  3. Click Add payment method.
  4. Choose a payment method:
    • Add new credit or debit card
    • Add a bank account
  5. Follow the steps to add your payment method.
Make sure your payment method is supported
Contact your credit card provider

If your credit card information is correct but your payment won't go through, contact your credit card provider.

They may have more information on why your credit card can't be charged.

Unauthorized charge

Learn how to report unauthorized charges.

If someone in your family made an unauthorized charge, you can also limit what they can buy.

Can't get into your account

Sometimes, to finish transactions, you need to verify your identity.

If you can't sign in to your Google Account, get help.

Regional restrictions

If you can’t pay for Google One because of regional restrictions or other banking issues in your country/region, learn what to do.

Find purchases by family members

The family manager can find all the purchases made with the family payment method. Learn how to see your family's purchases.

The Google One plan manager can be a different person than your family manager. If so, the Google One plan manager can't find purchases made with the family payment method.

Related resources

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