Get help if you are unable to pay for storage

If you're unable to pay for your Google One plan due to regional restrictions or other banking issues specific to your country, try these steps.

Use another payment method

If possible, try using a different payment method.

  1. On your computer, go to your Google Play account.
  2. Click Add a payment method.
  3. Follow the onscreen instructions.
  4. The new payment method will be added to your Google account.

Change your billing home country

You can’t change a home country associated with an existing payments profile. If you moved, are traveling, or have temporary residence in another country, you need to create a new payments profile.

Creating a new profile won’t affect payments for existing services. You’ll need to use your new profile to pay for any new products or services you purchase in your new country.

To create a new profile:

  1. Sign in to Settings.
  2. Under Payments profile, next to "Country," click Edit Edit.
  3. Click the link to Create new profile from the message that appears.
  4. Click Continue.
  5. From the drop-down list, choose the country to associate with the payments profile you're creating.
  6. Enter the address information.
  7. Click Submit.

What happens if you run out of space

If you're unable to change your payment method or your billing home country, it’s important to know what happens when you go over your storage limit.

All your files stay safe, but you can’t store anything new. For example:

Gmail

You can’t send or receive messages. Messages sent to you are returned to the sender.

Important: As of June 1, 2021, if you remain inactive or go over your storage quota for 2 years or longer, all of your emails may be deleted.

Google Drive

You can’t sync or upload new files. You can’t create new files in Google Docs, Sheets, Slides, Drawings, Forms, and Jamboard. Until you reduce the amount of storage you use, neither you nor anyone else can edit or copy your files. Syncs stop between your computer's Google Drive folder and My Drive.

Important: As of June 1, 2021, if you remain inactive or go over your storage quota for 2 years or longer, all of your content may be deleted.

Google Photos

You can’t back up any photos or videos. If you want to add any more photos and videos, you can free up Google storage space or buy more Google storage.

Free up storage space

Important: As of June 1, 2021, if you remain inactive or go over your storage quota for 2 years or longer, all of your content may be deleted.

Learn more about clearing space on Google Drive.

Use the Storage Manager

You can clean up storage space in your account through Google One.

  1. On your computer, go to Google One.
  2. Under "Clean up space," click View.
  3. Under the category that you want to manage, click Review and clean up.
  4. Select the files that you want to remove. You can also click the file to view.
    • Gmail: To filter by size, at the top right, click the filter icon .
    • Drive: To sort files by file attributes, at the top right, use the sorting options:
      • Last modified
      • File name
      • Size
    • Photos: To save files locally before you remove them from your Google account, click Download.
  5. After you select your files, at the top right, click Delete. For Photos, click Move to trash.
  6. To confirm, read the consent wording.
  7. To continue, check the box.
  8. To delete selected files, click Permanently delete. For Photos, click Move to trash.

Free up space in Drive, Gmail, & Photos

Clear space in Google Drive, Gmail, and Google Photos to make room for new items.

To delete your Google Drive files, move them to the trash. Files in trash will be automatically deleted after 30 days. You can restore files from your trash before the 30-day time window. You can also permanently delete them to empty your trash. If you delete, restore, or permanently delete multiple files or folders at once, it might take time for you to notice the changes.

Download your Google data

If you think you won’t be able to get under the 15GB of storage that comes with your Google Account, you can export and download your Google data. Learn how to download your Google data.

Frequently asked questions

Question

Answer

What happens if my subscription cancels and I run out of storage?

All your files stay safe, but you can't store anything new. Learn what happens if you run out of space.

I heard you delete things if I'm over storage.

You have 2 years to download your data or move it to another service before any files or data are deleted.

I’m running out of storage and need to upgrade.

You can visit Google One Storage Manager (one.google.com/storage) to find items you may not need and delete them.

I can’t delete enough files to go under the storage limit. 

You can download all your data from products through the Download your data tool. Learn how to download your Google data.

If you are already over your storage quota and choose the option to Send download link via email, make sure to use an alternative email address to ensure delivery.

Once you have downloaded this of data, you may find it easier to delete enough files to ensure you can send and receive email again.

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