Find or change your storage

You can use Google One storage space on Google Drive, Gmail, and Google Photos. Check if Google One is available for your account, and how much it costs.

Tip: if you pay for a Google One plan through Google Drive or Google Photos instead, learn how to manage your membership in other apps.

Find your storage space

  1. On your computer, go to Google One.
  2. On the left, click Storage.
  3. To check storage used by each family member, next to "Family," click the Down arrow Down arrow.

Update your Google One membership

You can select a storage plan with more or less storage space than you have now. You can also switch your storage plan to a monthly or annual subscription.

Change your Google One plan

To switch to a different Google One plan:

  1. On your computer, go to Google One.
  2. On the left, click Settings Settingsand then Change storage plan.
  3. Select a downgrade plan:
    • To add more storage space, choose a plan under "Upgrade options."
    • To pay for less storage space, choose a plan under "Downgrade options."

      Tip: If you don't find a downgrade option, you're already on the lowest plan.

  4. Confirm the new plan pricing and payment date. Then, click Continue.
  5. Select your payment method and click Subscribe.

Switch your payments to monthly or yearly

Google One members can choose either a monthly or yearly subscription on the Google One website. Yearly (annual) plans normally cost less overall.

Choose a payment plan

  1. On your computer, go to one.google.com.
  2. On the left, click Settings Settingsand then Change storage plan.
  3. Based on your current plan, choose an option:
    • Your current plan is Monthly: Click Change to yearly plan.
    • Your current plan is Yearly: Click Change to monthly plan.
  4. Review and confirm the new plan pricing and details, then click Continue.
  5. Review your payment method and click Subscribe.

Members can also switch to monthly or yearly plans while they upgrade or downgrade a plan.

Stop paying for storage & cancel Google One

If you don't want to pay for extra storage anymore, you can end your Google One plan.

  1. On your computer, go to Google One.
  2. On the left, click Settings Settingsand then Cancel membership.
  3. To confirm, click Cancel membership.

You should get a confirmation that your subscription is cancelled.

If you signed up via iTunes 

If you signed up for Google One via iTunes on an iOS device, and later you switched to using Android devices, you can't adjust your membership or change your payment method in the app. To update your account and other info, use iTunes on another device.

Learn more about canceling your Google One membership.

Get help & fix issues with storage

Your family members use up a lot of your shared storage

By default, family members can use as much of the available storage as they want. If someone is using too much storage, ask them to clear some of their storage.

If you don't want to share your storage with your family, learn how to stop sharing Google One.

Your storage space didn't change after you upgraded
It may take up to 24 hours for your new storage to become available. Check again in a day to see if your storage space is updated.
Available storage didn't go up as much as expected

If you change your storage limit, it can take up to 24 hours for the changes to apply to your account.

A Google One membership replaces your current paid storage plan. The storage from your Google One membership becomes your new storage limit. It isn't added on top of your existing paid storage.

If you got storage as part of a promotion, you'll keep the extra storage.

Learn more about how Google One works with existing storage.

Available storage didn't increase after deleting files

Not all files count against your storage space. For example, emails in your Gmail's Trash don't take up storage, but files in your Drive's Trash do.

Learn more about what files take up space.

You can’t send or receive emails after the upgrade
If you change your storage limit, it can take up to 24 hours for your new storage limit to apply to your account. During this time, messages sent or received through Gmail can be affected. Try these troubleshooting steps:
  1. Sign out of your Google account, then sign back in.
  2. Send a test email to yourself.
  3. If that doesn’t work:
    • Open an incognito window and log into your Gmail account there. Then try to send an email.
    • Use a different browser like Internet Explorer or Firefox to open your Google account. Try to send an email.
If you still can’t send messages, wait 24 hours and try again.
What happens if you run out of space

All your files will stay safe, but you won't be able to store anything new. For example:

  • Gmail: You won't be able to send or receive messages. Messages sent to you will be returned to the sender.
    • Starting June 1, 2021: If you remain inactive or go over your storage quota for 2 years or longer, all of your emails may be deleted.
  • Google Drive: You won't be able to sync or upload new files. You won't be able to create new files in Google Docs, Sheets, Slides, Drawings, Forms, and Jamboard. Until you reduce your storage usage, neither you nor anyone else can edit or copy your affected files. Syncs between your computer's Google Drive folder and My Drive will stop. 
    • Starting June 1, 2021: If you remain inactive or go over your storage quota for 2 years or longer, your content within the affected product(s) may be deleted.
  • Google Photos: You won't be able to upload photos and videos in Original quality. If you want to add any more photos and videos, you can either upload or back up in High quality (lower resolution), or turn off Back up & sync.
    • Starting June 1, 2021: You also won't be able to upload photos and videos in High quality or Express quality if you are out of storage. And if you remain inactive or go over your storage quota for 2 years or longer, all of your photos and videos may be deleted.

Learn more about clearing space on Google Drive.

Manage subscriptions not purchased on the App Store

If you used the Google One website or another device to sign up for a plan, but you didn't buy a plan via the App Store, it's possible to download the Google One app onto your Apple device. But you can't make changes to your Google One plan on your iPhone or iPad.

If you want to adjust your account and manage your membership via the app, you'll need to buy a plan using an Apple subscription.

Step 1: Cancel your Google One plan

On your computer:

  1. Visit the Google One website.
  2. Cancel the Google One plan you previously bought.

Step 2: Buy a Google One plan with an Apple subscription

On your iPhone or iPad:

  1. Download the Google One app from the App store.
  2. On your iPhone or iPad, open the Google One app Google One.
  3. On the left, tap Menu Menu and then Membership plan.
  4. Choose the Google One plan you want.
  5. On the next screen, double press the Side button to confirm your purchase.
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