FAQs about Nest Accounts

Here are answers to some common questions about Nest Accounts. You'll find information about how to create, use, or update your account as well as some helpful tips if you get stuck.

Creating, signing into, and sharing your account

Do I need to set up an account to use my Nest products?

While an account isn't required for all Nest products, having one will make all the features of your Nest products available to you, wherever you are.

  • Google Nest thermostats and Google Nest Protect can work without being added to an account in the app, but many key features such as being able to receive notifications on your phone, remote control with the Nest app, and Home/Away Assist are only available once you’ve created an account in the app and added your Nest products to it.
  • Google Nest cameras and Google Nest Hello require an account to receive real-time motion and sound notifications and video footage, so creating an account is part of setting it up.
  • Google Nest Secure (including Google Nest Guard, Google Nest Detect and Google Nest Tag) requires an account to install, control your system with the Nest app, and get notifications. So creating an account is part of setting up your product.

    However, you can set up a passcode or Nest Tag for family or guests to have Home Entry Only access. An account is not required for people using Home Entry Only access.

  • Google Nest × Yale Lock doesn’t need an account to work, but without one you won’t be able to use the Nest app with your lock. The Nest app lets you do things like remotely lock and unlock your door, easily set or change passcodes, set custom entry schedules for guests, receive notifications on who has locked or unlocked your door at a specific time, get an alert when the lock has a low battery, and disarm Nest Secure upon unlocking your door.

Software updates

  • All your Nest products must be connected to the internet to download software updates.
  • All your Nest products except for your Nest thermostat need to be added to an account to connect to your home Wi-Fi network.

How do I create an account with the Nest app?

  1. You can create an account with the Nest app on a phone, tablet, or computer.
  2. Download the Nest app on your phone or tablet from the Apple App Store or Google Play.
  3. Open the Nest app and tap Sign up.
  4. Enter the email address you'd like to use.
  5. Enter a password at least 8 characters long. It needs to have at least two of the following:

    • Upper and lowercase letters (ABC/abc)
    • A symbol (!#$)
    • A number (123)
  6. Read and agree to the Nest Terms of Service.
  7. Check your email for a Welcome to Nest email titled "Please verify your account email address." Open this email and tap the included link to activate your account.

If you don't get the welcome email:

  • You might have entered the wrong email address. Double check that you signed up for an account with the correct email address.
  • If you still didn’t get the email, troubleshoot receiving emails from Nest.

What do I need to sign into my account?

You need a working email address and a password to sign in

For an added layer of security, we also recommend enabling 2-step verification on your account. Whenever you sign in, you'll need to enter your password as well as a temporary, unique code that's sent to your phone.

How to use 2-step verification to add stronger security to your account >

How do I change my account email address?

After changing your email address, all email alerts, home reports, and other messages from Nest will be delivered to the new address. Anyone who shares access to your Nest home can also change their email address by following these steps.

  1. Open the Nest app and sign in to your account if prompted.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage account.
  4. Tap Account Security, then Email address.
  5. Enter your current account password and the new email address. Retype your new email address to confirm.
  6. Tap Save changes.
  7. Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.

If you don't get the email after a few moments:

Can I share my account with someone else?

No. You should never share your account password with anyone. This can compromise the security of your account and cause unexpected behavior with features like Home/Away Assist.

You can invite your friends and family to share access to your home with Family Accounts. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home.

Learn more about Family Accounts >

Troubleshooting emails, passwords, and sign in

What should I do if I can't sign in to my account?

To sign in to your account, open the Nest app with a phone, tablet, or visit home.nest.com. Enter your email address and password then click Sign in.

If you’re having trouble you might see a message saying incorrect email address or password. You might also see a spinning ring that never stops, a blank sign in screen, or your home might not load correctly.

Incorrect email address or password

If you're having trouble signing in to your account and you see a message saying incorrect email address or password:

  1. Double check that you're trying to sign in with the right email address. Make sure your email address is spelled correctly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account.
  2. Double check that you’re trying to sign in with the right password. Your password is case-sensitive, so make sure you use the same capitalization every time.
  3. Check the Nest Service status to see if there's a service outage. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.
  4. Reset your password. Click Forgot Password and following the instructions. You'll receive an email to reset your password.

If you don't get the password reset email:

  • You might have entered the wrong email address. Double check that you signed up for your account with the correct email address.
  • If you still didn’t get the email, troubleshoot receiving emails from Nest.

Other trouble signing in

If you sign in with your email address and password but your Nest home won’t load, you see a spinning ring, a blank screen, or have other trouble signing in:

Important: If you're able to sign in on one device but not another, take a look at the settings and menu options for the device that's giving you trouble. Certain browser, network, phone, or router settings may be preventing you from signing in.

  1. Check the Nest Service status to see if there's a service outage. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.
  2. Try using a different web browser or the Nest app to sign in to your account. If using a different browser resolves your issue, troubleshoot the settings on your browser or device that might be preventing you from signing in.
  3. Try using a different device to sign in. Use a phone or tablet with the Nest app to sign in to your account. You can also try using a computer to visit home.nest.com to try to sign in. If you're trying to sign in at work, try signing in using your cellular data or home Wi-Fi.

How do I reset or change my account password?

If you've forgotten your account password

You can reset your password by opening the Nest app or visiting home.nest.com and tapping Forgot Password. Enter your email address and you'll receive an email to reset your password.

If your account has 2-step verification, you’ll need to verify your account to reset your password.

If you don't get the password reset email:

If you know your account password

You can change your password using the Nest app. Here’s how:

  1. On the Nest app home screen, tap Settings Nest settings icon.
  2. Select the Account, then Manage account.
  3. Select Account Security, then Account password.
  4. Enter your current password and your new password, then tap Save changes.

If your account has 2-step verification, you’ll need to verify your account to reset your password.

Why doesn't my email verification link open?

Some browsers or email apps may prevent the verification link from opening.

If you receive the verification email but you can't open the link, try using another web browser to access your email. You can also try using a different phone or computer to open the email.

What should I do if I get an error saying my email cannot be verified?

Sometimes an issue can occur when trying to verify an account with a phone or tablet. When you click the email verification link, you are taken to a page that says your email is unable to be verified and to try a different email address.This can be due to a number of different reasons including your device hardware or software version, app permission settings, or an error with the Nest app. If you see this error message, there are two ways you can try to resolve it:
  1. You can try using your computer to access the email and verification link. If the initial verification link no longer works, Resend verification link on your phone.
  2. You can try using a different email address to sign up for your account.

 Deleting your account 

What happens when I delete my account?

When you delete your account, we remove your personal information according to our Privacy Statement. If you have a Nest camera or Nest Hello and just want to delete your video history, see How to delete your camera's video history and snapshots.

Deleting your account will also limit the way in which you can use your Nest products. Here are some of the things you’ll miss out on:

  • You will not be able to control any of your Nest products through the Nest app on your phone, tablet, or computer.
  • Your Nest cameras and Nest Hello will not work without an account. If you had a Nest Aware subscription, your subscription will be canceled, and all your clips and recorded video will be deleted. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups. In addition, if your camera was using familiar face alerts, your familiar faces data will be deleted.
  • Any Works with Nest integrations will not work without an account. Any smart lights, smart locks, or connections with Amazon Alexa or Google Assistant will be disabled.
  • You will no longer receive notifications or emails from Nest about your Nest home.

See the sections below for important information about specific Nest products:

Nest thermostat

When you delete your account, your Nest thermostat will still be able to change the temperature in your home, sense motion to determine whether to switch to Eco Temperatures, let you choose an automatic or manual schedule, and use other basic functions.

It will also remember your Wi-Fi information. This means it can stay connected to the internet and will continue to communicate with our servers. It may also receive software updates. The thermostat will send data and its originating IP address to Nest's servers as long as it’s connected to the internet. If you don't want data logging and software updates to continue, you should disconnect your thermostat from your Wi-Fi network.

Nest camera or Hello

Nest cameras and Nest Hello will not work without an account. If you delete your account, you won’t be able to use your Nest camera or Hello until you add it to another account in the Nest app.

If you have a Google Nest Aware subscription

When you delete your account, your camera’s video history will be erased including markers and snapshots on the Sightline in the Nest app. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups. In addition, if your camera was using familiar face alerts, your familiar faces data will be deleted.

After deleting your account, you may need to cancel your Nest Aware subscription as well:

  • If you purchased Nest Aware directly from Nest, deleting your account will cancel your Nest Aware subscription at the same time. No further action is needed.
  • If you purchased Nest Aware through one of our partners, contact the partner to cancel your subscription. For more information, including how to tell if you purchased your subscription from a partner, visit our FAQs about purchasing Nest Aware through one of our partners.

Tip: If you just want to delete your video history without deleting your account or canceling Nest Aware, see How to delete your camera’s video history and snapshots.

Nest Secure alarm system

When you delete your account, Nest Secure will stop working until you add it to another account in the Nest app.

In addition, if you subscribe to one of the services listed below, you may need to cancel the service separately.

If you subscribe to cellular backup

When you delete your account, your cellular backup subscription either will be automatically canceled (if you purchased it directly from Nest) or you may need to cancel it manually (if you purchased it from one of our partners). For more information, see the following article:

How to purchase or cancel cellular backup for Nest Secure >

If you subscribe to professional monitoring

When you delete your account, you will need to cancel your professional monitoring service separately. Contact your professional monitoring service to cancel your subscription.

Nest x Yale Lock

After your delete your account, your Nest × Yale Lock can still work as a basic keyless lock, but you’ll need to do everything on the lock itself. Be sure to to reset your lock to factory default so that you can add and delete passcodes and change settings directly on the lock itself.

You won’t be able to use the Nest app to control your lock any more, including things like managing passcodes, setting entry schedules, viewing history, and locking or unlocking your door remotely.

Nest Protect smoke and CO alarm

After you delete your account, Nest Protects that were previously wirelessly interconnected will continue to be. However, if you want to interconnect new Protects, you will need to add all your Protects to an account in the Nest app.

Nest Protects will remember your Wi-Fi information after you delete your account. This means they can stay connected to the internet and will continue to communicate with our servers. They may also receive software updates. If you don’t want your Protect to continue receiving updates, reset your Protect to factory settings.

Note: If you factory reset Protects that are wirelessly interconnected, it will disable the connection.

How do I delete my account

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from Nest sent from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

Note: If you’d like to use the same email address to sign up for an account again, you’ll need to wait a few days for that email address to become available again.

Viewing and downloading your account data 

How do I access my information from Nest?

In the Nest App

You can use the Nest app to:

  • View your account settings and edit your profile information, add or remove homes and control who shares access to your home.
  • View data, such as your Energy History, Video History, and Security History.

Nest Online Store

You can go to your Nest Store account to:

  • View and manage your saved payment methods and view your order history.
  • Manage your Nest Aware subscriptions.

How do I download my information from Nest?

We give you the option to download your Nest data using My Nest Data. To learn more about privacy and your data, see FAQs about privacy.

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