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Factory reset the Nest × Yale Lock

You may need to factory reset the Google Nest × Yale Lock to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode. If you're moving the lock to another door or home, you'll also need to do a factory reset.

When the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings.

How to reset your Nest × Yale Lock

  1. Remove the battery cover and batteries.

    To remove the battery cover, you’ll need either the battery cover key that came in the box with your Nest × Yale Lock or a thumbtack. A small allen or hex wrench may also work.

    1. Insert the key or thumbtack into the hole on top of the battery compartment and press down firmly.
    2. Grip the cover near the top and pull it off while you continue to press with the key or thumbtack.
    3. Remove all the batteries.
  2. Unscrew the 2 bolts holding the mounting plate.
  3. Remove the mounting plate to reveal the reset button, which is located on the left side of the cable connector. 
  4. Hold down the reset button while you put in the batteries.
  5. Keep holding down on the reset button until the light turns red and the lock says “Just a moment, erasing all settings.”
  6. Release the reset button.
  7. Take out one battery each from the left and right side of the lock to expose the screw holes.
  8. Place the mounting plate on your door and line up the screw holes.
  9. Screw in the 2 bolts holding the mounting plate.
  10. Put the 2 batteries back in.
  11. The Nest × Yale Lock will say “Hi, from Yale and Nest” when the reset is complete.
  12. Replace the battery cover.

    To replace the cover, insert the 2 tabs on the bottom of the cover into the holes in the lock, then push the cover until the tab at the top locks it on.

Note: After you reset the lock, you must create a master passcode on the lock before you set it up with the Nest app.

Default settings when not connected to the Nest app

Feature

Default setting

Available settings

Master passcode

Required

N/A

Auto-Lock

Disabled

Enable, Disable

Auto-Lock door after

30 seconds

N/A

One touch locking

Enabled

Enable, Disable

Volume setting

Low

Silent, Low, High

Wrong code entry limit

5 times

N/A

Shutdown time

90 seconds

N/A

Default settings when connected to the Nest app

Feature

Default setting

Available settings

Master passcode

N/A

N/A

Auto-Lock

Disabled

Home/Away Assist: On,Off
Home: Auto-lock on or off
Away: Auto-lock on

Auto-Lock door after

1 minute

10 seconds, 1 minute,
5 minutes

One touch locking

Enabled

Enable, Disable

Volume setting

Low

Silent, Low, High

Wrong code entry limit

5 times

N/A

Shutdown time

90 seconds

N/A

How do I confirm the lock has been removed from the Nest app after resetting the lock?

On the lock, press the white indicator light button inside your home. If the light pulses blue and the lock says “Ready. Use your Nest app to add the lock to your account,” then it has been removed from your account. If the lock says “Privacy mode is on” or “Privacy mode is off,” the lock is still paired with your account.

To remove the lock from your account, on the Nest app home screen, select your lock and then tap Settings Nest settings icon and thenRemove lock.

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