If you can’t add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps you’ll need to fix the problem.
Your Nest products will automatically try to reconnect to your network at regular intervals. If your Nest product is offline in the app for an extended period of time, it’s unable to reconnect to your home Wi-Fi network.
Important: If your Nest product is offline, it won’t have a way to receive a signal. You’ll need to troubleshoot in person to get it back online.
Click below for help with some common Wi-Fi and connection issues:
New router or Wi-Fi password
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New router / Wi-Fi network password, name, or other settings You might see:
What to do when you change your Wi-Fi password or replace your router |
in the Home or Nest app Thermostats
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In the Home app Note: You will only see these issues in the Home app for the Google Nest Your thermostat is offline in the app You might see:
Troubleshoot when your Nest thermostat is offline Your thermostat can’t connect to Wi-Fi when adding it to the app You might see:
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In the Nest app Note: You will only see these issues in the Nest app for the Google Your thermostat is offline in the app You might see:
You may also be unable to control your thermostat with the app. Troubleshoot when your Nest thermostat is offline Your thermostat can’t connect to Wi-Fi You might see:
Troubleshoot connecting your Nest thermostat to Wi-Fi You can’t add your thermostat to the Nest app You might see:
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on your thermostat
on your thermostat Nest Secure
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Nest Detect is offline in the Nest app This means your Nest Detect is already added to the app, but it’s gone offline. Troubleshoot when Nest Detect is offline Nest Detect can’t pair You might see:
This means you’re unable to add your Nest Detect to the app. |
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Nest Guard is offline in the Nest app This means your Nest Guard is already added to the app, but it’s gone offline. Troubleshoot when Nest Guard is offline Nest Guard can’t pair You might see:
This means you’re unable to add your Nest Guard to the app. |
Cameras and doorbell
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Your camera or doorbell is offline in the Nest app You might see:
Troubleshoot when your Nest camera or doorbell is offline You can’t add your camera or doorbell to the Nest app You might see:
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Nest x Yale Lock
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Nest x Yale Lock is offline in the Nest app You might see:
You may also be unable to lock or unlock your lock in the app. Troubleshoot when your Nest x Yale Lock is offline Problems adding to the Nest app You might see:
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Nest Connect
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Nest Connect offline in the Nest app You might see:
Troubleshoot when your Nest Connect is offline You can’t add your Nest Connect to the Nest app Follow the directions below to make sure your Connect isn’t already added:
If your Connect isn’t already in your account, try some of the troubleshooting steps below.
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on the app home screen.Nest Protect
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Nest Protect is offline in the Nest app You might see:
Troubleshoot when your Nest Protect is offline You can’t add Nest Protect to the Nest app You might see:
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Nest Temperature Sensor
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Nest Temperature Sensor is offline in the Nest app You might see:
Troubleshoot when your sensor is offline You can’t add your Nest Temperature Sensor to the Nest app You might see:
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Whole Nest home
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Whole Nest home is offline If every Nest product in your home is offline, your whole Nest home is If you only have one Nest product, select your product above and try to If you have more than one Nest product and they’re all offline, Here are a few other things to check to help get your Nest home back 1. Check if the power is out Obviously, if you’re at home, you’ll know the power is out. If you’re away, You’ll have to wait for power to be restored for your Nest products to 2. Check the status of the Nest service Go here to check the status of the Nest service. If the Nest service is down you may see your Nest products “Offline.” Wait 3. Check the app version Make sure that you have the latest version of the app on your phone or To check, go to the Apple App Store or the Google Play store and search You may also want to enable auto-updates for the app so that you don’t 4. Check for Internet service provider outages If your provider is experiencing a service outage, your Nest products
Tip: You can make sure you’re not using cellular data with your
Recommended Wi-Fi router settings 5. Troubleshoot your products individually If none of these steps helped, try clicking on one of your Nest products |