Can't connect Nest thermostat to the app

Restart your thermostat to refresh your connection. Once done, try to add it to your account in the app again.

Nest Learning Thermostat (4th gen)

1. Press your thermostat display.
2. Use the dial to highlight Settings and press the thermostat toward the wall to select it.
3. Select Restart   confirm that you want to restart your thermostat.
4. Your thermostat takes a few seconds to restart.

Nest Thermostat

1. To open the menu, tap the right side of the thermostat.

2. Scroll and tap to open Settings   Restart.

3. Select Restart and choose Yes.

Nest Learning Thermostat (3rd gen or earlier) and Nest Thermostat E

1. To bring up the Quick View menu, press the ring.

2. Turn the ring to Settings  and press to select.

3. Choose Nest app  Get Entry Key.
4. Your thermostat should show you a 7-character key to enter in the Nest app.