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Perform a Google Fiber Self-Installation

Follow these instructions to install Google Fiber using a provided Self-Installation kit. If you've already self-installed Fiber at your current address and you're moving to another location where Fiber is available, you can take your existing Fiber equipment to your new address and install it there.

Step 1: Locate and power the Fiber Jack

Our Installation Specialist has already installed a Fiber Jack on your wall. That's where the Internet signal enters your home. In this step, you'll locate and power up the Fiber Jack.

  1. Find the Fiber Jack installed on your wall. (It might be in a closet, behind a couch, in the garage, or in another out-of-the way place.)

  2. Locate the Fiber Jack power cord and connect it to the Fiber Jack on the top right side. Then plug the power cord into a power outlet.

    The light on the Fiber Jack is red for up to 15 minutes before turning blue.

Note: If your Fiber Jack does not have a power cord, it is powered over Ethernet (POE). Use the Power over Ethernet instructions to power cycle the Fiber Jack. 

Troubleshooting tip: If the light on the Fiber Jack doesn't turn blue after 15 minutes, power cycle your Fiber Jack in one of the following ways based on the type of Fiber Jack you have.

To power cycle the Fiber Jack (AC outlet):

  1. Unplug the power source from the AC outlet, wait 30 seconds, and then plug it back in.

    Do not attempt to unplug the power cord from the Fiber Jack; the Fiber Jack is fragile and doing so can damage the fiber connection.

  2. Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.

To power cycle the Fiber Jack (Power over Ethernet):

  1. Unplug the Ethernet cable from the device the Fiber Jack is connected to, wait 30 seconds, and then plug it back in.

  2. Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.

Step 2: Connect the Fiber Jack to the Network Box

Use the Ethernet cable to connect the Fiber Jack to the Fiber Jack port on the Network Box. If the port has a black cap in it, remove and discard the cap.

If your kit came with a Mini Network Box, the Fiber Jack port is the one on the left.

Step 3: Connect the Network Box to a power outlet

Plug in and connect the Network Box power cord.

If your kit came with a Mini Network Box, the power connector is on the far left.

The light on the front is red at first and blinks for up to 15 minutes before turning solid blue. Once you see the solid blue light, your Google Fiber service is connected and working!

If the light on the Network Box is not solid blue after 15 minutes, unplug the power cord from the outlet, wait a few seconds, and then plug it back in. If the Network Box light still doesn't turn solid blue after another 15 minutes, please contact Google Fiber customer support.

Step 4: Connect to your Fiber Setup Wi-Fi network

Your Network Box creates a Wi-Fi network you'll use to complete your installation. For this step, you can use any device with Wi-Fi, such as a laptop, phone, or tablet.

Connect your device to your Fiber Setup Wi-Fi network. Your setup network name looks like one of the following examples:

If your address is: Your setup network name is:
123 Main Street GFiberSetup123
789 K Street, Apt. 5 GFiberSetup5
 

Step 5: Create your private Wi-Fi network
  1. Open a web browser or a new browser tab to be taken to our Google Fiber welcome screen. If you're not automatically redirected, visit wifisetup.googlefiber.net.

  2. Follow the on-screen steps to verify your Google Fiber account and set up your private Wi-Fi network.

  3. Keep track of your Wi-Fi network name and password. Your Self-Installation Kit comes with a sticker you can use to write down your network name and password.

  4. After you've created your private Wi-Fi network, you can connect your other devices. Just go to the network settings on your devices and use your new network name and password to connect.

You're done! You can always change your Wi-Fi password or manage your network settings in your Fiber account.

Step 6: Install Fiber Phone (optional)

If you've completed Steps 1 through 5 to set up your Fiber network and have received a Fiber Phone Self-Installation Kit, you're ready to install Fiber Phone service.

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