When a Google Fiber device powers up, LEDs generally cycle through the following stages:
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Solid red - starting up
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Solid purple - starting up (Network Box only)
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Blinking blue - making connections
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Solid blue - connected and working properly
The following tables provide detailed information about the possible appearances of the LED lights on each device, the possible causes of each state, and what you should do, if anything, in each situation.
Ensure your Fiber Jack is connected to the network and the LED light is displaying solid blue before moving on to troubleshoot your Network Box. Likewise, your Fiber Jack and Network Box's LED light will have to be solid blue before you can troubleshoot your other Fiber devices.
| Light Status | Cause | Action |
|---|---|---|
| Solid red | Powering up or trying to connect to the network. | Wait for the process to complete. If the LED does not advance to solid blue within 2 minutes, power cycle the device. |
| Blinking red | Connecting to the network. | Wait for the process to complete. If the LED does not advance to solid blue within 2 minutes, power cycle the device. |
| Blinking blue | Upgrading device firmware. | Wait for the process to complete. Your service will continue to work during this time, but there may be a brief outage when the device restarts to complete the upgrade. (Firmware updates are usually scheduled in the middle of the night.) |
| Solid blue | The device is connected to the network and online. | No action required. |
| No light | No power. | If the device is fitted with a power cable, check the cable and the outlet to be sure it has power. If the device has no power cable, check the Ethernet cable connections and power to the Network Box. |
Confirm that your Fiber Jack is solid blue before moving on to this step.
| Light Status | Cause | Action |
|---|---|---|
| Solid red or purple | Powering up. | Normal for a several seconds during power-up. If the LED does not advance to solid blue within 2 minutes, power cycle the device. If either the red or purple LED remain solid for an extended period, contact Google Fiber customer support. |
| Blinking red | Disconnected from the network. | If the LED does not advance to solid blue within 2 minutes, check to make sure the Ethernet cable between the Network Box and Fiber Jack is connected. |
| Slow blinking blue (1 second on, 500ms off) | Connecting to the network or upgrading device firmware. | Wait for the process to complete. If the LED does not advance to solid blue within 2 minutes, check that the Fiber Jack has a solid blue LED. |
| Fast blinking blue (500ms on, 500ms off) | Connected to the network but unable to reach Google Fiber servers. | Wait for the process to complete. If the LED does not advance to solid blue within 2 minutes, power cycle the Network Box. If the Network Box continues to blink quickly, contact Google Fiber customer support. |
| Solid blue | The device is connected to the network and online. | No action required. |
| No light | No power. | Check the power cord and the outlet to be sure it has power. |
Your Fiber Jack and Network Box LED lights will need to be displaying solid blue before moving on to this step.
| LED Status | Cause | Action |
|---|---|---|
| Solid red or purple | Powering up. | Normal for several seconds during power-up. If the LED does not advance to solid blue within 2 minutes, power cycle the device. |
| Blinking red | Disconnected from the network. | Normal for several seconds. If the LED does not advance to solid blue within 2 minutes, check the cables to make sure they are connected properly, and that the storage device LED displays solid blue. |
| Slow blinking blue (1 second on, 500ms off) | Connecting to the network or upgrading device firmware. | Wait for the process to complete. If the LED does not advance to solid blue within 2 minutes, check that the storage device LED displays a solid blue. |
| Fast blinking blue (500ms on, 500ms off) | Lost connection with the storage device or trying to connect after a power cycle. | Wait for the process to complete. If the LED does not advance to solid blue within 2 minutes, check that the storage device LED displays a solid blue. |
| Fluttering blue | Changing the channel with the remote control. | No action required. |
| Solid blue | Successful connection. | No action required. |
| No light | No power. | Check the power cord and the outlet to be sure it has power. If the power cord is properly connected, press  tv box on the remote control. |
The TV Box has two LEDs on either side of the Ethernet port on the back panel.
| LED Location | LED Status | Meaning |
|---|---|---|
| Right side | Blinking orange | Information is flowing; speed is 1000Mbps. |
| Right side | Blinking green | Information is flowing; speed is 100Mbps. |
| Left side | Solid orange | Successful network connection. |
When the Phone Box is properly connected, the LED on the front displays solid blue. If the LED does not display solid blue 2-3 minutes after being connected to power, contact Google Fiber customer support.
Your Fiber Jack and Network Box LED lights will need to be displaying solid blue before moving on to this step.
| LED Status | Cause | Action |
|---|---|---|
| Solid red | Powering up or hardware failure. | Powering your Phone Box may take up to 2 minutes, after which the LED should advance to solid blue. If the LED remains solid red after 2-3 minutes, contact Google Fiber customer support. |
| Blinking red | Attempting to connect to the network. | Normal for several seconds. If the LED does not advance to solid blue within 2-3 minutes, the device is unable to connect to the network; contact Google Fiber customer support. |
| Blinking blue | Connecting to the network. | Normal for up to 2 minutes. If the LED does not advance to solid blue within 2-3 minutes, the device is unable to connect to the network; contact Google Fiber customer support. |
| Fast blinking blue | Connected to the network but unable to reach Google Fiber servers. | If the LED does not advance to solid blue within 2 minutes, check the cables to be sure they are properly connected, and that the Network Box LED displays solid blue. |
| Solid blue | Successful connection. | No action required. |
| No light | No power. | Check the power cord and the outlet to be sure it has power. |
Your Fiber Jack and Network Box LED lights will need to be displaying solid blue before moving on to this step.
| LED Status | Cause | Action |
|---|---|---|
| Solid red or purple | Powering up. | Normal for up to several seconds during power-up. If the LED does not advance to solid blue within two minutes, contact Google Fiber customer support. |
| Blinking red | Disconnected from the network. | Normal for several seconds. If the LED does not advance to solid blue within two minutes, check the cables to make sure they are properly connected, and that the Network Box LED displays solid blue. |
| Slow blinking blue (1 second on, 500ms off) | Connecting to the network or upgrading device firmware. | Wait for the process to complete. If the LED does not advance to solid blue within two minutes, check the cables to be sure they are properly connected, and that the Network Box LED displays solid blue. |
| Fast blinking blue (500ms on, 500ms off) | Connected to the network but unable to reach Google Fiber servers. | If the LED does not advance to solid blue within two minutes, check the cables to be sure they are properly connected, and that the Network Box LED displays solid blue. |
| Solid blue | Successful connection. | No action required. |
| No light | No power. | Check the power cord connection and that the outlet has power. |
The Storage Box has two LEDs on either side of the Ethernet port on the back panel. The following table lists the colors and behaviors of those LEDs.
| LED Location | LED Status | Meaning |
|---|---|---|
| Right side | Blinking orange | Information is flowing; speed is 1000Mbps. |
| Right side | Blinking green | Information is flowing; speed is 100Mbps. |
| Left side | Solid orange | Successful network connection. |
If none of the suggestions are successful or the LEDs for the device indicate a problem you cannot resolve, contact Google Fiber customer support.