Change your Wi-Fi network name or password

This article applies to customers who have a Fiber Network Box as their router. If you have Google Wifi instead of a Network Box, you can view these instructions.

You can change your Wi-Fi network name (SSID) or password at any time. When you change your network name or password, you'll need to reconnect any wireless devices on your Wi-Fi network using the new name and/or password.

To change your Wi-Fi network name or password:

  1. Use a computer that is connected to the Network Box with an Ethernet cable or connect the computer you want to use to your Network Box temporarily. Be sure to follow this step; you must reset the network name or password on a connected computer.

  2. In your web browser, go to your Fiber account and sign in.

  3. Select Network from the navigation menu at the top-left of the window. (If you don’t see it, click the navigation menu to display the selection.)


  4. Change the name of your wireless network in the Network name field.

    The network name is case-sensitive and must be 8 to 32 characters long. You can use your the name of a location, the name of your dog, or anything that's easy to recognize. Be sure to use only letters, numbers, hyphens, and underscores—no spaces or special characters.

  5. Enter a new password in the Wi-Fi password field, if desired.

    Your password is case-sensitive and can be from 8 to 63 characters. The characters you type appear as dots to keep your password private. If you want to see characters as you type, click Show.

    We recommend writing down your Wi-Fi password and storing it in an easy-to-find place.


    If you have a separate Network name for your 5 GHz network and you change your password, the password will be changed for both the 2.4 GHz and 5 GHz networks. The password is always the same for both networks.

  6. Click Apply. The settings take effect immediately. If the device you're using is connected wirelessly to your Fiber network, you must reconnect using the new network name and/or password.

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