Perform a Google Fiber Self-Installation
Follow these instructions to install Google Fiber Internet using a provided Self-Installation kit. If you've already self-installed Fiber at your current address and you're moving to another location where Fiber is available, you can take your existing Fiber equipment to your new address and install it there.
Watch this Google Fiber self-installation video or follow the step-by-step instructions below to install service using a provided Self-Installation Kit.Step 1: Locate and power the Fiber Jack
Our Installation Specialist has already installed a Fiber Jack on your wall. That's where the Internet signal enters your home. In this step, you'll locate and power up the Fiber Jack.
Find the Fiber Jack installed on your wall. (It might be in a closet, behind a couch, in the garage, or in another out-of-the way place.)
Locate the Fiber Jack power cord and connect it to the Fiber Jack on the top right side. Then plug the power cord into a power outlet.
The light on the Fiber Jack is red for up to 15 minutes before turning blue.
Note: If your Fiber Jack does not have a power cord, it is powered over Ethernet (POE). Use the Power over Ethernet instructions to powercycle the Fiber Jack.
Troubleshooting tip: If the light on the Fiber Jack doesn't turn blue after 15 minutes, powercycle your Fiber Jack in one of the following ways based on the type of Fiber Jack you have.
To powercycle the Fiber Jack (AC outlet):
Unplug the power source from the AC outlet, wait 30 seconds, and then plug it back in.
Be very careful when attempting to unplug the power cord; the fiber cable attached to the Fiber Jack is fragile and disrupting it can damage the fiber connection.
Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.
To powercycle the Fiber Jack (Power over Ethernet):
- If an AC Adapter is connected, unplug the power source from the wall.
- If it's easier to unplug the power cable from the Fiber Jack itself, carefully remove the power cable from the unit.
- Unplug the Ethernet cord from the device to which the Fiber Jack is connected (ex: Network Box), wait 30 seconds, then plug it back in.
- If it's easier to unplug the Ethernet cord from the Fiber Jack itself, carefully remove the Ethernet cord from the unit, wait 30 seconds, then plug it back in.
- Reconnect the AC Adapter if it was disconnected.
- Wait three minutes for the Fiber Jack to fully reboot and reconnect to the network.
Use the Ethernet cable to connect the Fiber Jack to the Fiber Jack port on the Network Box. If the port has a black cap in it, remove and discard the cap.
Plug in and connect the Network Box power cord.
The light on the front is red at first and blinks for up to 15 minutes before turning solid blue. Once you see the solid blue light, your Google Fiber service is connected and working!
If the light on the Network Box is not solid blue after 15 minutes, unplug the power cord from the outlet, wait at least 10 seconds, and then plug it back in. If the Network Box light still doesn't turn solid blue after another 15 minutes, please contact Google Fiber customer support.
Your Network Box creates a Wi-Fi network you'll use to complete your installation. For this step, you can use any device with Wi-Fi, such as a laptop, phone or tablet.
Connect your device to your Fiber Setup Wi-Fi network. Your setup network name looks like one of the following examples:
|If your address is:||Your setup network name is:|
|123 East 68th Street||GFiberSetup123|
|789 K Street, Apt. 5||GFiberSetup5|
Can't find the network name? You can also edit Wi-Fi settings in the network section of your Fiber account.
Open a web browser or a new browser tab to be taken to our Google Fiber welcome screen. If you're not automatically redirected, visit wifisetup.googlefiber.net.
Follow the on-screen steps to verify your Google Fiber account and set up your private Wi-Fi network. You'll be asked to create a new wireless network name (SSID). The SSID is case-sensitive and must be 8 to 32 characters long. Be sure to use only letters and numbers—don't use spaces or special characters, such as !, @, #, $, ?, *, etc. If your SSID is outside of this character limit, or if there is an accidental space at the beginning or end of your network name, you may have connection issues.
Next, split your network to assign different devices to the 5 GHz radio. Users can decide which frequency they want to use when connecting to your Wi-Fi network and will prevent Internet speeds to slow or be interrupted by other devices.
Create your Wi-Fi password. Your Wi-Fi password is case-sensitive and should be between 8 and 63 characters. Like the wireless network name (SSID), if your password is outside of this character limit, or if there is an accidental space at the beginning or end, you may have connection issues.
Take a note of your Wi-Fi network name and password.
Disconnect from GFiberSetup and sign in to your new Wi-Fi network.
After you've created your private Wi-Fi network, you can connect your other devices. Just go to the network settings on your devices and use your new network name and password to connect.
Common issues during self-installation
- What should I do if my Google Fiber device isn't responding? If you've connected your Google Fiber device and it isn't working, you can follow these steps to powercycle or reset it to try and solve the issue.
- What should I do if my Internet speed is slow or is interrupted? If after you've created your Wi-Fi network and are having issues with slow speeds or connection, you can split your network bands which allows you to connect to different frequencies and reduce interference with other devices while improving your connection.
- What if I can't locate my Fiber Jack? The Fiber Jack is normally in the living room on the same wall near where your TV is located. In homes where your Fiber Jack is installed someplace other than your main living space, it may be in a closet or media panel, behind a couch, in the garage, or in another out-of-the-way place.
- What if my Fiber Jack is damaged? Do not try to open, modify or repair your Fiber Jack. This could cause electric shock or injury to you. Any modification not expressly approved by Google Fiber voids your authority to operate the equipment and will void your device warranty.
- What do the blinking lights on my Google Fiber devices mean? The LEDs on the front of the Google Fiber equipment indicate its status. If you're having trouble with your equipment, you can use the detailed information to diagnose the issue based on how the LEDs look.
- What if I can't sign in to GFiberSetup or create my Wi-Fi name and password? Visit wifisetup.googlefiber.net. If that doesn't work, try changing your Wi-Fi name and password in your Fiber account.