Perform a Google Fiber Self-Installation

Follow these instructions to install Google Fiber using a provided Self-Installation kit. If you've already self-installed Fiber at your current address and you're moving to another location where Fiber is available, you can take your existing Fiber equipment to your new address and install it there.

If you live in a Multi-family Dwelling Unit (MDU) in Orange County, your self-installation process is slightly different. Please follow these instructions to perform a Fiber self-installation. 

Follow the step-by-step instructions below or watch this Google Fiber self-installation video to install service using a provided Self-Installation Kit.

Step 1: Locate and power the Fiber Jack

Our Installation Specialist has already installed a Fiber Jack on your wall. That's where the Internet signal enters your home. In this step, you'll locate and power up the Fiber Jack.

  1. Find the Fiber Jack installed on your wall. (It might be in a closet, behind a couch, in the garage, or in another out-of-the way place.)

    plug google fiber jack into outlet

  2. Locate the Fiber Jack power cord and connect it to the Fiber Jack on the top right side. Then plug the power cord into a power outlet.

    google fiber jack power cord

    The light on the Fiber Jack is red for up to 15 minutes before turning blue.

Note: If your Fiber Jack does not have a power cord, it is powered over Ethernet (POE). Use the Power over Ethernet instructions to powercycle the Fiber Jack. 

Troubleshooting tip: If the light on the Fiber Jack doesn't turn blue after 15 minutes, powercycle your Fiber Jack in one of the following ways based on the type of Fiber Jack you have.

To powercycle the Fiber Jack (AC outlet):

  1. Unplug the power source from the AC outlet, wait 30 seconds, and then plug it back in.

    Be very careful when attempting to unplug the power cord; the fiber cable attached to the Fiber Jack is fragile and disrupting it can damage the fiber connection.

  2. Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.

To powercycle the Fiber Jack (Power over Ethernet):

  1. Unplug the Ethernet cable from the device the Fiber Jack is connected to, wait 30 seconds, and then plug it back in. 

    Be very careful when attempting to unplug the Ethernet cable; the fiber cable attached to the Fiber Jack is fragile and disrupting it can damage the fiber connection.

  2. Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.

Step 2: Connect the Fiber Jack to the Network Box

Use the Ethernet cable to connect the Fiber Jack to the Fiber Jack port on the Network Box. If the port has a black cap in it, remove and discard the cap.

connect google fiber jack to network box

If your kit came with a Mini Network Box, the Fiber Jack port is the one on the left.

connect google fiber jack to mini network box

Step 3: Connect the Network Box to a power outlet

Plug in and connect the Network Box power cord.

plug google fiber network box to power outlet

If your kit came with a Mini Network Box, the power connector is on the far left.

The light on the front is red at first and blinks for up to 15 minutes before turning solid blue. Once you see the solid blue light, your Google Fiber service is connected and working!

If the light on the Network Box is not solid blue after 15 minutes, unplug the power cord from the outlet, wait a few seconds, and then plug it back in. If the Network Box light still doesn't turn solid blue after another 15 minutes, please contact Google Fiber customer support.

Step 4: Connect to your Fiber Setup Wi-Fi network

Your Network Box creates a Wi-Fi network you'll use to complete your installation. For this step, you can use any device with Wi-Fi, such as a laptop, phone, or tablet.

Connect your device to your Fiber Setup Wi-Fi network. Your setup network name looks like one of the following examples:

If your address is: Your setup network name is:
123 East 68th Street GFiberSetup123
789 K Street, Apt. 5 GFiberSetup5
 

connect device to google fiber wifi network

Step 5: Create your private Wi-Fi network
  1. Open a web browser or a new browser tab to be taken to our Google Fiber welcome screen. If you're not automatically redirected, visit wifisetup.googlefiber.net.

  2. Follow the on-screen steps to verify your Google Fiber account and set up your private Wi-Fi network. You'll be asked to create a new wireless network name (SSID). Your SSID is case-sensitive and must be between 8 to 32 characters. If your SSID is outside of this character limit, you may have connection issues.

  3. Take a note of your Wi-Fi network name and password.

  4. After you've created your private Wi-Fi network, you can connect your other devices. Just go to the network settings on your devices and use your new network name and password to connect.

You're done! You can always change your Wi-Fi password or manage your network settings in your Fiber account.

 

 

Common issues during self-installation

What if I can't locate my Fiber Jack?

The Fiber Jack is normally in the living room on the same wall near where your TV is located. In homes where your Fiber Jack is installed someplace other than your main living space, it may be in a closet or media panel, behind a couch, in the garage, or in another out-of-the-way place. If you're still having difficulty locating it, contact Google Fiber customer support.

What if my Fiber Jack is damaged?

Do not try to open, modify or repair your Fiber Jack. This could cause electric shock or injury to you. Any modification not expressly approved by Google Fiber voids your authority to operate the equipment and will void your device warranty. If you think something is wrong with your Fiber Jack, please contact Google Fiber customer support.

What do the blinking lights on my Google Fiber devices mean?

The LEDs on the front of the Google Fiber equipment indicate its status. If you're having trouble with your equipment, you can use the detailed information to diagnose the issue based on how the LEDs look.

What should I do if my Google Fiber device isn't responding?

If you've connected your Google Fiber device and it isn't working, you can follow these steps to powercycle or reset it to try and solve the issue. If powercycling or resetting does not resolve the problem, contact Google Fiber customer support.

Was this article helpful?
How can we improve it?