Manage settings for Chrome devices for meetings

Use the Google Admin console to view, modify, and update settings for Chrome devices for meetings. You must have G Suite administrator credentials to sign in and access the settings.

If you aren't a G Suite customer you can enroll devices on your domain, and view or change any Chrome devices for meetings settings. But you can't associate the device with a calendar.

Common settings
Change settings for specific devices
  1. Sign in to the Google Admin console.
  2. Click Device management.
  3. On the left, click Google meeting room hardware.
  4. Click Google meeting room hardware.
  5. On the left, select the organizational unit to which you want the settings to apply. A list of the devices enrolled in your domain appears 
  6. (Optional) To change the settings for more than one device, check the box next to each of the devices and click More Actions to:
  7. (Optional) To change the settings on a single device, click a device name to:
Change settings for all devices

You can also apply the following settings to all Chromebox for meetings devices in your domain:

  1. Sign in to the Google Admin console.
  2. Click Device management.
  3. On the left, click Google meeting room hardware.
  4. Click Settings and policies.
  5. Select the organizational unit to which you want the settings to apply.
  6. On the settings and policies page, you can change one or more settings for your device. 
    For the full list of settings see the table below.  
  7. At the bottom, click Save.
    Settings typically take effect within minutes but might take up to an hour to propagate through your organization.
     
    Setting Details
    Auto Update Settings Specifies whether devices automatically update to new versions of ChromeOS.

    When the release channel is set to stable, the Auto Update Setting is disabled and is not configurable. The Hangouts application will manage the OS updates to ensure high reliability and stability of the Chrome devices for Meetings.

    Release Channel Specifies release channel for devices.
    G Suite or your Domain Administrator Contact Details Specifies email addresses and mobile phone numbers.
    Delivery Status Alerts Specifies method of delivery for alerts (email / SMS).
    Logs and Reporting: Troubleshooting and Diagnostics Specifies if and how device logs are generated, forwarded to admins and sent to Google for troubleshooting.
    • Emails sent will not contain Device / Call logs or Diagnostics.
    • Check the Receive feedback via email box to deliver user feedback reports. The reports are sent to any email addresses that you designate under G Suite or Your Domain Administrator Contact Details.
    Device Reporting Specifies if devices enrolled in your domain report their state.
    Anonymous Metric Reporting Specifies whether or not metrics are sent to Google.
    Call a Phone

    Specifies whether or not the Call a Phone feature is enabled.

    This feature is currently supported for calls to the U.S. and Canada. Calls to other countries are not yet supported. 

    • Call a phone in Classic Hangouts - You can only Enable Call a phone if your domain is registered in the U.S. or Canada. If your domain is registered elsewhere this option is disabled.
    • Call a phone in Hangouts Meet (the new video experience) - Enable Call a phone is available, but will only be activated on hardware running Hangouts Meet located in specific countries.
    Time Zone Specifies whether device keeps its current timezone or is set to local zone.
    Custom Wallpapers Upload custom wallpapers to your devices. For instructions, see Upload custom wallpapers.
    Timed Reboot Specifies the local time at which the devices will reboot, otherwise the default option chooses the least interruptive time to reboot.

 

Monitor status of devices and peripherals

Monitor status of devices

If you don't see any text and grayed out icons, that means that the device status is unknown. To fix a device with an unknown status, restart the unit. 
You can search for units that are online or offline using the “is” prefix. In the search box, type is:online or is:offline.

If a device is online:

  • You'll see a green circle next to the status column in the Admin console.
  • When you click on the device, you will see DEVICE ONLINE.

If a device is offline:

  • You'll see a red circle next to the status column in the Admin console. 
  • When you click on the device, you will see DEVICE OFFLINE.

Monitor if peripherals (camera, microphone, speaker and controller) are online

For the best experience we recommend you use Google-supported peripherals. You can install other peripherals, but this may result in impaired performance and such devices are not supported.

  1. Sign in to the Google Admin console.
  2. Click Device management.
  3. On the left, click Google meeting room hardware.
  4. Click Google meeting room hardware.
  5. Select the device you want to view. The following icons indicate whether a peripheral is connected, disconnected or unsupported on a meeting device.
    • Yes indicates that the peripheral is connected and working correctly.
    •   indicates that the peripheral is connected but not supported. Click Device health to see detailed information.
    •  Rejectedindicates there is a problem with the peripheral. 
    • When an icon is grayed out, it means the peripheral isn't online

Monitor issues with peripherals

If a problem is discovered with one or more peripherals connected to a device, click Device health to get detailed information on the type of problem with your peripheral. You can also run diagnostics to help resolve issues.

Hangouts Meet Controller

If you add two Hangouts Meet controllers to the Chrome device for meetings, this may not work as expected because this is an unsupported configuration. 

Microphone-speaker

A microphone-speaker is reported as two devices, even when it's a single unit. When a microphone-speaker device is connected it appears in the event history as two separate devices, a microphone and a speaker.

Supported peripherals for Chrome devices for meetings 

Audio in 

Manufacturer Device name
Google Hangouts Meet speakermic
Jabra SPEAK 410
RevoLabs FLX UC 500

 Audio out

Manufacturer Device name
Google Hangouts Meet speakermic
Jabra SPEAK 410
RevoLabs FLX UC 500

Camera

Manufacturer Device name
Huddly Go
Logitech HD Pro Webcam C920
  Webcam C930e
  Webcam C930e
  ConferenceCam
  PTZ Pro Camera
  HD WebCam
  UVC Camera
Vaddio RoboSHOT 12 USB

Controller

Manufacturer Device name
Mimo Vue HDMI
Qualified peripherals for Hangouts Meet hardware kit

Use the Hangouts Meet peripheral qualification program to find out if your chosen third-party peripherals are compatible with the Hangouts Meet hardware. As part of the program, Google’s partner lab tests the peripherals for quality, reliability, and interoperability.  Qualified peripherals will get automatic, over-the-air firmware updates.

If you're a vendor or manufacturer, see Hangouts Meet hardware peripheral qualification program for more information about the qualification requirements and process.

Approved devices

The following devices have been approved for use with Hangouts Meet hardware. The diagram shows the configuration of qualified devices and cables.

Configuration diagram of Chromebox with USB hub

Approved Cameras

Device type Manufacturer Device name
Digital Pan tilt zoom (PTZ) Huddly Huddly GO 4k Webcam
Mechanical PTZ Logitech PTZ Pro II

Speakermics

Device type Manufacturer Device name
Audio in and out Google Hangouts Meet hardware speakermic

Approved USB hubs and cables

Device type Manufacturer Device name
Hub cable (A[M]/B[M]) Lindy 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 10m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Startech 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam  30m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam 50m USB 3.0 extension cable
Hub Lindy USB 3.0 7 Port Industrial Hub
Hub Newnex  USB 3.0 2-Port Industrial Hub
Hub Newnex USB 3.0 4-Port industrial hub
Hub Startech USB 3.0 4-Port industrial hub
Hub & Hub Cable Lindy 10m USB 3.0 Active Long Distance 4 Port Hub

 

Unsupported devices

Other third-party devices and peripherals can be used with the Hangouts Meet hardware, but they're not supported. They won't get updates. 

For information about HDMI-switcher compatibility when presenting to a room, see Known issues.

 
 

 

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