Manage Google Meet hardware

As an administrator, you decide which settings control your organization’s Google Meet hardware. You can change some settings for individual devices, and other settings only at the organizational unit level.

Service settings

Service settings can only be applied fleet-wide and can't be updated for an organizational unit. To change service settings:

  1. Sign in with an administrator account to the Google Admin console.

    If you aren’t using an administrator account, you can’t access the Admin console.

  2. Go to Menu and then Devices > Google Meet hardware > Settings.

    Some features may require having the Meet hardware Manage organizational unit settings privilege.

  3. Click the panel containing the settings you want to change.

Admins can modify the following service settings:

  • Device enrollment—Decide whether users need administrator permission to enroll devices. For details, go to Enroll and license Meet hardware devices.
  • Built-in interoperability direct access—Allow Meet hardware devices to join third-party calls without waiting to be admitted. For details, go to Use Meet hardware to join a Zoom meeting.
  • New device alerts—Decide whether the administrator gets an alert when a new device is enrolled.
  • On-device suspension warning—Decide whether users can see subscription-related warnings on the device.

Individual device settings

These settings are applied at the individual device level. There are multiple ways to change them:

Admins can modify the following settings for individual devices:

Settings adjustable at the organizational unit level

These settings are applied at the organizational unit level.

Device settings

Admins can modify the following device settings at the organizational unit level:

Alerts

Admins can modify the following alerts settings at the organizational unit level:

  • Alert recipients—Decide which email addresses and mobile phone numbers receive offline or peripheral alerts.
  • Device alerts—Decide whether alerts are sent, and if they are sent by email or mobile phone when a device's status changes.
  • Peripheral alerts—Decide whether alerts are sent by email or SMS when a peripheral's status changes.
  • Peripheral issue alerts—Decide which missing peripherals trigger alerts.

For details about alerts, go to Get connectivity and peripherals alerts.

Data sharing

Admins can modify the following data-sharing settings at the organizational unit level:

  • Report diagnostics—Decide whether the device sends Google usage information as well as detailed diagnostics and user feedback to help improve Meet hardware.
  • Logs and feedback—Decide whether Google Meet hardware uploads device logs twice a day to Google. If the admin reports an issue to Google Workspace support, support staff can use the logs to help solve the issue.
  • Error reporting—Decide whether the device sends Google usage statistics and crash reports whenever a system or browser process fails. Usage statistics don't include web page URLs or any personal information. However, crash reports do contain system information from the time of the crash and might contain web page URLs or personal information.
  • Device state reporting—Decide whether devices enrolled in your organization report their state to Google and the admin. The report identifies which version of hardware, software, and OS devices are using, as well as:
    • Whether the device is online
    • Whether the device is updated
    • Whether the device complies with domain policies

Related topic


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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