Fix Chromebook issues

Use the guides below to address common Chromebook questions and issues. Please also review the list of current known issues.

Drive offer issues

Use this guide to resolve issues about:

  • Redeeming the Google Drive storage offer
  • Offer eligibility

Hardware and operating system issues

Use this guide to resolve issues about:

  • Chromebook hardware (battery, keyboard, display, etc.)
  • The Chrome operating system

Connectivity issues

Use this guide to resolve issues about:

  • Wireless or mobile networks
  • Wired networks

Printing issues

Use this guide to resolve issues about:

  • Printers not being detected
  • Documents not printing

Sign-in issues

Use this guide to resolve issues about:

  • Google Account errors
  • Permissions or Guest account issues

To report an issue, open a new Chrome tab, click the Chrome menu menu icon at the top-right of your screen, then select "Report an issue." If your issue is still unresolved, please contact us or reach out to other Chromies like you.

Arneil, expert Chromebook, est l'auteur de cette page d'aide. Laissez un commentaire ci-dessous pour l'aider à améliorer son article.

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