Fix problems with Google Cloud Print
If your Chromebook is having problems with printing with Google Cloud Print, try the following steps.
Note: If you’re using your Chromebook and printer at work or school, your network might have printing restrictions. For more help, contact your administrator.
Step 1: Check power & connections
Make sure that:
- Your Chromebook is turned on and connected to the Internet
- You’re signed in to your Google Account on your Chromebook
- Your printer is turned on
- You know if you have a cloud-ready printer or a regular printer
Step 2: Make sure your printer is set up correctly
First, set up your printer to work with Google Cloud Print.
If you’re having trouble setting it up, contact your printer manufacturer. You can also try searching for similar issues on the Chromebook Central Help Forum.
Step 3: Fix common problems
First, choose the type of printer you have.
To print on a cloud-ready printer, you have to use the same Google Account that was used to set up the printer. This account is often the owner account.
If you didn't set up the printer on your account, try one of the following options:
Your printer was first set up using a Windows, Mac, or Linux computer. Make sure that same computer is turned on.
Next, sign in with the Google Account that was used to set up the printer:
- On Chrome on the Windows, Mac, or Linux computer
- On your Chromebook
If you can’t sign in on your Chromebook with this account:
If you still can't print, try these steps.
For instructions, check the manual that came with your printer or contact the printer manufacturer.
Get more help
If you’re still having trouble printing, visit the Google Cloud Print Help Center or contact your printer’s manufacturer.
If you're using your Chromebook at work or school, contact your administrator for more help.
Mel is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.