Fix problems with Google Cloud Print

If your Chromebook is having problems with printing with Google Cloud Print, try the following steps.

Note: If you’re using your Chromebook and printer at work or school, your network might have printing restrictions. For more help, contact your administrator.

Step 1: Check power & connections

Make sure that:

  • Your Chromebook is turned on and connected to the Internet
  • You’re signed in to your Google Account on your Chromebook
  • Your printer is turned on
  • You know if you have a cloud-ready printer or a regular printer

Step 2: Make sure your printer is set up correctly

First, set up your printer to work with Google Cloud Print.

If you’re having trouble setting it up, contact your printer manufacturer. You can also try searching for similar issues on the Chromebook Central Help Forum.

Step 3: Fix common problems

First, choose the type of printer you have.

Troubleshoot a cloud-ready printer

To print on a cloud-ready printer, you have to use the same Google Account that was used to set up the printer. This account is often the owner account.

If you didn't set up the printer on your account, try one of the following options:

  • Sign in to your Chromebook with the account that was used to set up the printer, then print from that account.
  • If someone else set up the printer, ask that person to share the printer with your Google Account.
  • Use your Google Account to set up the printer on Google Cloud Print again.
Troubleshoot a regular (classic) printer

Your printer was first set up using a Windows, Mac, or Linux computer. Make sure that same computer is turned on.

Next, sign in with the Google Account that was used to set up the printer:

  • On Chrome on the Windows, Mac, or Linux computer
  • On your Chromebook

If you can’t sign in on your Chromebook with this account:

If you still can't print, try these steps.

Delete & re-add your printer

Delete your printer from Google Cloud Print, then re-add it:

  1. If you haven’t yet, sign in to your Chromebook.
  2. Open Chrome.
  3. Go to the Google Cloud Print list of printers.
  4. Delete any duplicate printers from the list.
  5. Delete your printer from the list.
  6. Set up your printer with Google Cloud Print again.
Check if your printer driver is up to date

For instructions, check the manual that came with your printer or contact the printer manufacturer.

Get more help

If you’re still having trouble printing, visit the Google Cloud Print Help Center or contact your printer’s manufacturer.

If you're using your Chromebook at work or school, contact your administrator for more help.

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