Use the guides below to fix common Chromebook problems.
Hardware and operating system problems
- Chromebook hardware (like the battery, keyboard or screen)
- Chromebook software (including updates, speed and performance)
Connection problems
- Wireless or mobile networks
- Wired networks
Google Cloud Print problems
- Printer not detected
- Documents not printing
Account problems
- Sign-in errors
- Permissions or Guest mode issues
Other problems
- Web page loads slowly
- 'This web page is not available'
- 'Aw, snap!'
- 'The following plug-in has crashed...'
- Supported file types and external devices
- Mobile data
To tell us about a problem with your Chromebook:
- Open Chrome .
- Click More .
- Go to Help Report an issue.
If you're still having problems, ask our experts in the help forum or contact your manufacturer.