Repurpose or retire Chrome devices

Deprovision or disable a device

For administrators who manage Chrome devices for a business or school.

If you have Chrome devices that are no longer being used in your organization, you should deprovision them so that you’re no longer managing them. Deprovisioning the device removes all policies that were on the device as well as device-level printers and the ability to use the device as a kiosk.

If a user loses their device or it’s stolen, you should disable it so that no one else can use it.

When to deprovision a device

  • You have devices with forced re-enrollment that you no longer want to manage.
  • You need to upgrade or replace a device with a newer model.
  • You’re reselling or donating a device, or permanently removing it from your organization.
  • You have a defective device that you’re returning or getting repaired.

For same-model replacements, licenses associated with a deprovisioned device can be used to enroll other devices that comply with Chrome license policies.

Deprovision or re-enroll a device

Deprovision a device

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device managementand thenChrome devices.

    If you don't see Device management on the Home page, click More controls at the bottom.

  3. If the Filters pane on the left isn’t open, click Filter Filter to open it.
  4. On the left, under By Status, select Provisioned or Disabled, depending on the current status of the device you want to deprovision. See Device status view in Admin console for details.
  5. On the left, click the organization the device is in.
    Tip: If you don't know which organization a device is in, you can search by device serial number in the search field at the top of the list of organizations.
  6. Check the box next to the device you want to deprovision.
    Note: If you’re deprovisioning multiple devices for different reasons, deprovision them in groups, depending on the reason.
  7. At the top, click More Actionsand thenDeprovision.
  8. Check the box to confirm that you understand the actions to re-enroll a device.
  9. Select your deprovisioning reason. See the table below for guidelines.
  10. Click Deprovision.
  11. (Optional) To completely remove device management, wipe the device.

Note: Deprovisioned devices remain in their organization, even though you no longer manage them.

Scenario Deprovision reason to select
You have a return materials authorization (RMA), and the replacement device is the same model as your original (defective) device. Same Model Replacement
You're replacing a malfunctioning device that's under warranty with a new device from the same manufacturer (for example, special case RMA). Same Model Replacement
You're upgrading or replacing your device with a newer model of the same device. Different Model Replacement
You're reselling, donating, or permanently removing the device from use. Retiring from fleet

Wipe and re-enroll a device

If you get back a repaired device or accidentally deprovision one, you can wipe and re-enroll it for another user that’s eligible. Make sure you have an available license for the user before you re-enroll the device.

  1. Wipe the device.
  2. Manually enroll the device.

When to disable a device

  • A device is lost or stolen.

Depending on the license that’s associated with the device, you might be able to use it to enroll another device.

Important: Devices in your organization might not be successfully disabled unless forced re-enrollment is turned on.

Disable or re-enable a device

Disable a device

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device managementand thenChrome devices.

    If you don't see Device management on the Home page, click More controls at the bottom.

  3. If the Filters pane on the left isn’t open, click Filter Filter to open it.
  4. On the left, under By Status, select Provisioned.
  5. On the left, click the organization the device is in.
    Tip: If you don't know which organization a device is in, you can search by device serial number in the search field at the top of the list of organizations.
  6. Check the box next to the device you want to disable.
  7. At the top, click More Actions and then Disable.
  8. (Optional) Enter the message you want to display on the locked screen.
    Note: We recommend that you include a return address and contact phone number in your message. You can edit the message on the device settings page for the device's organizational unit.
  9. Click Disable.

Re-enable a device

If you accidentally disable a device or find a lost device, you can re-enable it. Make sure you have available licenses before you re-enable a device.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device managementand thenChrome devices.

    If you don't see Device management on the Home page, click More controls at the bottom.

  3. If the Filters pane on the left isn’t open, click Filter Filter to open it.
  4. On the left, under By Status, select Disabled.
  5. On the left, click the organization the device is in.
    Tip: If you don't know which organization a device is in, you can search by device serial number in the search field at the top of the list of organizations.
  6. Check the box next to the device you want to re-enable.
  7. At the top, click More Actions and then Re-enable.
  8. Click Re-enable to confirm.

Device status view in Admin console

Status Devices have been  Direct actions you can take from status view
Provisioned Successfully enrolled Deprovision or disable. (Detailed steps above)
Deprovisioned Deprovisioned No direct action. See steps above to wipe and re-enroll.
Disabled Disabled Re-enable or deprovision. (Detailed steps above)
Suspended Successfully enrolled, but subscription has expired Deprovision.
All Successfully enrolled, deprovisioned, or disabled No direct action.

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