Use Chrome upgrades

For administrators who manage ChromeOS devices for a business or school.

For devices to use your purchased upgrades, you must first enroll the device into your organization. Enrollment establishes the link between your device and your organization, and enforces your configured policies.

If you purchased standalone ChromeOS devices, you will need to purchase standalone upgrades. You can only enroll as many standalone devices that you purchased upgrades for. If you try to enroll more devices than you have upgrades for, you’ll see an error message and devices won’t enroll. In that case, you’ll need to unenroll devices or get more upgrades. For details, see Repair, repurpose, or retire ChromeOS devices.

If you purchased ChromeOS devices bundled with Chrome Enterprise Upgrade or Chrome Education Upgrade, you do not need to purchase separate standalone upgrades for them. You can directly enroll bundled devices into in your organization. Each device has an integrated upgrade that covers the life of the device.

Note: Your account type determines what Chrome features are available to you. For example, if your organization has an education account and you enroll a ChromeOS device bundled with Chrome Enterprise Upgrade, you can't access Chrome features that are exclusive to enterprise accounts.

See how many upgrades you have

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. From the Admin console Home page, go to DevicesChrome.
3. Click Devices.
4. At the top right, click Upgrades to see how many upgrades you have used and are available:
   • Standalone upgrades—ChromeOS upgrade services—Education, Enterprise, or Kiosk & Signage—that are not bundled with ChromeOS devices. These upgrades require device enrollment to activate the services.
     • Assigned upgrades—Number of standalone upgrades that have been enrolled to a device and are currently active.
     • Unassigned upgrades—Number of standalone upgrades that are currently available for enrollment and use by additional devices.
     • No longer available upgrades—Number of standalone upgrades that were purchased but are no longer available for enrollment. These are perpetual upgrades that were enrolled to a device that has since been retired and the upgrade cannot be transferred to a different device.
     • Total purchased—Total number of standalone upgrades purchased.
   • Bundled upgrades—Devices that are bundled with a ChromeOS upgrade (Education or Enterprise). The ChromeOS upgrade is available for the life of the device.
     • Enterprise—Total number of bundled Chrome Enterprise upgrades purchased.
     • Education—Total number of bundled Chrome Education upgrades purchased.
     • Total Purchased —Total number of bundled upgrades purchased.

Use upgrades

For information about how to enroll a device, see Enroll ChromeOS devices.

Enroll devices using the upgrade type that you want

When you enroll devices, you can choose which upgrade type you want to use—Chrome Enterprise Upgrade or Kiosk & Signage Upgrade. When you enroll devices, the corresponding available upgrade count goes down and the device is registered with the selected upgrade type. If you have no upgrades available for the selected upgrade type, you will receive an error notifying you that you must purchase additional upgrades.
 
Note: To enroll using Kiosk & Signage Upgrade, ChromeOS devices must be running version 104 or later.

Change the upgrade type on an enrolled device

If you accidentally enrolled a device using the incorrect upgrade type, you'll need to deprovision the device and enroll it again using the correct upgrade type.

Unenroll devices

If you have annual upgrades for Chrome Enterprise Upgrade or Kiosk & Signage Upgrade, you can unenroll devices at any time. You can unenroll a device and transfer the upgrade to another standalone device (of any model) in the same domain. However, you can't transfer an upgrade to another domain.

If you have perpetual upgrades for standalone devices, you can transfer the upgrade to another device of the same model (or equivalent manufacturer-provided replacement) only if you encounter a hardware issue and need to replace the device.

Note: To unenroll a device in your organization, you need to deprovision it. Then, you can wipe the device and use it as an unmanaged device or enroll it in another domain. For details, see Repair, repurpose, or retire Chrome devices.

Related topics

• Order options for Chrome Enterprise
• Purchase upgrades for ChromeOS devices
• Enroll ChromeOS devices