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Wipe device data

This article is for Chrome Devices for Work and Education administrators.

You can clear all local user data stored on a Chrome device by switching to developer mode and then switching back to normal mode. This is useful if you want to re-enroll a Chrome device after a user signs into it.

To manage a Chrome device in your domain, you must enroll it before any user signs in to it (including you as the administrator). If a user signs in before you enroll the device, your Google Apps account policies and preferences will not apply, and you must wipe the device to restart enrollment and manage the device in your domain.

All account information and data stored on a Chrome device that isn't synced with Google Chrome Sync, such as photos, downloaded files, and saved networks, is deleted during the wipe process.

Wipe a Chrome device

The exact steps for your device might vary. If your Chrome device is listed below, follow those steps. Otherwise, here are generic steps that apply for any Chromebook or Chromebox.

Wipe a Chromebook
  1. Press Esc + Samsung Chromebook Refresh key + Power. A yellow exclamation point (!) is displayed.
  2. Press Ctrl + D to begin dev mode, then Enter. A red exclamation point is displayed.
  3. Press Ctrl + D. The Chromebook deletes its local data, returning to its initial state. This takes approximately 15 minutes.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically reboots into verified mode.
  4. When the transition completes, press the spacebar, then press Enter to return to verified mode.
  5. Enroll the Chromebook before signing in to it.
Wipe a Chromebox
To return a Chromebox to its original (factory) state, follow these steps:
  1. Turn off the Chromebox.
  2. Put a paperclip (or pushpin) into the recovery button hole. Here is where they are on Asus, Dell,  AOPEN and Acer Chromebox models:

    Asus Chromebox

    Asus Chromebox factory reset button

    Dell Chromebox
    Dell Chromebox recovery button hole

    AOPEN Chromebox
    AOPEN Chromebox recovery button

    Acer Chromebox

  3. Press down the recovery button with a paperclip while turning on the device.
  4. Press Ctrl + D.
  5. Press the recovery button with the paperclip again. The device reboots and displays a red exclamation point.
  6. Press Ctrl + D. The Chromebox reboots and starts the transition to developer mode. This clears all local data and takes approximately 10 minutes.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically reboots into verified mode.
  7. At the startup screen, press the spacebar, and then press Enter to reboot the device and return to verified mode.
  8. If you're using a managed Chromebox for your school or business, follow these steps to enroll the device.
Wipe a Chromebit
  1. Turn off the Chromebit by removing the power cord.
  2. Put a paperclip (or pushpin) into the recovery button hole while reattaching the power cord (to turn on the device). The recovery button hole is circled below:
     

    Chromebit

  3. Press Ctrl + D.
  4. Once again, put a paperclip (or pushpin) into the recovery button hole. The device reboots and displays a red exclamation point.
  5. Press Ctrl + D. The Chromebit reboots and starts the transition to developer mode. This clears all local data, a process that takes approximately 10 minutes.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically reboots into verified mode.
  6. At the startup screen, press the spacebar, and then press Enter to reboot the device and return to verified mode.
  7. If you're using a managed Chromebit for your school or business, follow these steps to enroll the device.

Device-specific wipe instructions

Select your Chrome device below for instructions. If your device isn't listed, follow the generic steps that apply for any Chromebook or Chromebox.

Lenovo X131e Chromebook
  1. Turn off the device and remove from AC power.
  2. Remove the battery for 5 seconds and then reinsert it.
  3. While the device is still off hold Esc + Samsung Chromebook Refresh key + Power. After a few seconds the screen will display a yellow exclamation point (!).
    If Forced re-enrollment is enabled for the device you are attempting to wipe, you will see a note that developer mode is blocked. This shortened wipe process will still allow for re-enrollment when it automatically reboots into verified mode.
  4. Press Ctrl + D to begin dev mode, then Enter. The screen displays a red exclamation point.
  5. Press Ctrl + D, then Enter. The Chromebook deletes its local data, returning to its initial state. The deletion takes approximately 15 minutes.
  6. When the transition completes, press the spacebar, then press Enter to return to verified mode.
  7. Enroll the Chromebook before signing in to it.
Samsung Series 5 Chromebook

To enroll a Samsung Series 5 Chromebook after a user has signed in:

  1. Turn off the Chromebook.
  2. Locate the black cover with a SIM card icon, on the right side of the device next to the USB port.

  3. Open the black cover and gently move the switch underneath it to the right (toward the USB port) using a paper clip or a pen tip. Moving the switch to this position puts the Chromebook into Developer mode.
  4. Start the Chromebook. The screen displays a sad face icon rather than starting up immediately.
  5. Press Ctrl + D to begin the wiping process. If you don't press Ctrl + D, the process starts automatically after 20 seconds. The Chromebook begins returning to its initial internal state. The process takes about 5 minutes. Do not turn off the Chromebook during the wiping process.. The sad face icon appears again when the process is complete.
  6. Press Ctrl + D again, or wait for 20 seconds. The initial sign on screen appears.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked and the developer switch needs to be moved back to the verified position. After you move the switch and restart the device, the wipe process is shortened and still allows for re-enrollment when the device automatically reboots into verified mode.
  7. Turn off the Chromebook.
  8. Return the switch from step 3 to its original position (away from the USB port, which is normal mode) and close the black cover.
  9. Start the Chromebook.
  10. Enroll the Chromebook before signing in to it.
Samsung Series 5 550 Chromebook

To enroll a Samsung Series 5 550 Chromebook after a user has signed in:

  1. Turn off the Chromebook.
  2. Locate the Kensington lock port, on the right side of the device next to the USB port.

  3. Gently move the switch held within the lock port to the right (away from the USB port and towards the monitor) using a paper clip or a pin. Moving the switch to this position puts the Chromebook into Developer mode.
  4. Start the Chromebook. The screen displays a sad face icon rather than starting up immediately.
  5. Press Ctrl + D to begin the wiping process. If you don't press Ctrl + D, the process starts automatically after 20 seconds. The Chromebook begins returning to its initial internal state. The process takes about 5 minutes. Do not turn off the Chromebook during the wiping process.. The sad face icon appears again when the process is complete.
  6. Press Ctrl + D again, or wait for 20 seconds. The initial sign on screen appears.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked and the developer switch needs to be moved back to the verified position. After you move the switch and restart the device, the wipe process is shortened and still allows for re-enrollment when the device automatically reboots into verified mode.
  7. Turn off the Chromebook.
  8. Return the switch from step 3 to its original position (towards the USB port, which is normal mode).
  9. Start the Chromebook.
  10. Enroll the Chromebook before signing in to it.
Samsung Series 3 Chromebox
  1. Turn off the Chromebox.
  2. Locate the Kensington lock port, on the back of the device next to the power port.

  3. Gently move the switch held within the lock port away from the power port using a paper clip or a pin. Moving the switch to this position puts the Chromebox into Developer mode.
  4. Start the Chromebox. The screen displays a sad face icon rather than starting up immediately.
  5. Press Ctrl + D to begin the wiping process. If you don't press Ctrl + D, the process starts automatically after 20 seconds. The Chromebox begins returning to its initial internal state. The process takes about 5 minutes. Do not turn off the Chromebox during the wiping process. The sad face icon appears again when the process is complete.
  6. Press Ctrl + D again, or wait for 20 seconds. The initial sign on screen appears.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked and the developer switch needs to be moved back to the verified position. After you move the switch and restart the device, the wipe process is shortened and still allows for re-enrollment when the device automatically reboots into verified mode.
  7. Turn off the Chromebox.
  8. Return the switch from step 3 to its original position (towards the power port, which is normal mode).
  9. Start the Chromebox.
  10. If you're using a managed Chromebox for your school or business, follow these steps to enroll the device. If you're using a Chromebox for Meetings, see Wipe and re-enroll a device instead.
AOPEN Chromebase
  1. Turn off the Chromebase.
  2. Put a paperclip (or pushpin) into the recovery button hole.
    AOPEN Chromebase reset pinhole
  3. Press down the recovery button with a paperclip while turning on the device.
  4. Press Ctrl + D.
  5. Press the recovery button with the paperclip again. The device reboots and displays a red exclamation point.
  6. Press Ctrl + D. The Chromebase reboots and starts the transition to developer mode. This clears all local data and takes approximately 10 minutes.
    If Forced re-enrollment is enabled, you'll see a note that developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically reboots into verified mode.
  7. At the startup screen, press the spacebar, and then press Enter to reboot the device and return to verified mode.
  8. If you're using a managed Chromebase for your school or business, follow these steps to enroll the device.
LG Chromebase
  1. Turn off the Chromebase.
  2. Put a paperclip (or pushpin) into the recovery button hole on the back of the device.

    LG Chromebase recovery button hole

  3. Press down the recovery button with a paperclip while turning on the device.
  4. Press Ctrl + D.
  5. Press the recovery button with the paperclip again.
  6. The device will reboot and the screen will display a red exclamation mark.
  7. Press Ctrl + D. The Chromebase will reboot and start the transition to developer mode. This clears all local data. The deletion takes approximately 10 minutes.
    If Forced re-enrollment is enabled for the device, you'll see a note that developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically reboots into verified mode.
  8. After this process is completed, press the spacebar at the bootup screen. Press Enter to return to verified mode. The device will reboot and re-enter verified mode.
  9. If you're using a managed Chromebase for your school or business, follow these steps to enroll the device.
Acer Chromebase for meetings

To return a Chromebase for meetings device to its original (factory) state, follow these steps:

  1. Connect the mouse and keyboard to the device.
  2. Put a paperclip (or pushpin) into the recovery button hole while turning on the device. The recovery button hole is located on the back of the Chromebase device.
  3. Press Ctrl + D.
  4. Press the recovery button with the paperclip again. The device will reboot and the screen will display a red exclamation mark.
  5. Press Ctrl + D. The Chromebase will reboot and start the transition to developer mode. This clears all local data. The deletion takes approximately 10 minutes.
  6. After this process is completed, press the spacebar at the bootup screen.
  7. Press Enter to return to verified mode. The device will reboot and re-enter verified mode.

FAQ

My device says it has been marked for enterprise management. What do I do?

A message stating that "This device has been marked for enterprise management by domain.com" means that the device is configured for Forced re-enrollment by the administrator of that domain.

If you are a member of this organization, enter your credentials on this screen to enroll the device.

If you are seeing this enrollment screen and your device does not belong to an organization (for example, you purchased it online and haven't enrolled it), visit this page for instructions.

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