Enroll Chrome devices

For administrators who manage Chrome devices for a business or school.

Chromebook icon updated Dec 2013

Chrome devices need to be enrolled in your domain before you can enforce policies on them. As a Chrome administrator, you can enroll devices or let users enroll them. Enrolled devices adhere to the Chrome management policies you set in the Google Admin console until you wipe or recover them. 

Note: A device must be enrolled before any user signs in to it (including you as the administrator). If a user signs in first, your policies will not apply and you must wipe the device and restart enrollment.

Manually enroll Chrome devices

  1. Turn on the Chrome device and follow the on-screen instructions until you see the sign-in screen. Don't sign in yet. If you see the enrollment screen instead of the sign-in screen, go to Step 4.

  2. If you're enrolling a Chromebook tablet, tap Email or phone. Then, tap More More and then Switch to full layout to open the on-screen keyboard.

  3. Before signing in to the Chrome device, press Ctrl+Alt+E to go to the enrollment screen. 

  4. Enter the username and password from your Google admin welcome letter or for an existing G Suite user who has eligibility to enroll.

    Note: You can control which users can enroll in your domain with the Enrollment Permissions user policy.

  5. Click Enroll device. You'll get a confirmation message when the device is successfully enrolled.

Once enrolled, you can find the device in your Admin console by clicking Device management > Chrome devices

Note: By default, devices are enrolled into the top-level organization for your domain. You can change where a device is enrolled with the Device Enrollment user policy.

Force re-enrollment for wiped or recovered devices

The Forced Re-Enrollment device policy ensures that wiped or recovered devices remain managed when they’re distributed to users. This policy is turned on by default. If you don't want a Chrome device to re-enroll in your domain, you need to deprovision the device. 

For more information about forced re-enrollment, see Force wiped devices to re-enroll.

Troubleshoot enrollment

Invalid parameters error when first trying to enroll a Samsung Chromebook

This is a known issue with the Samsung Chromebook 303. You may need to wait at least 90 seconds at the Terms of Service screen when first starting a Chromebook before continuing with enrollment. If you're still experiencing issues, please contact support.

You do not have enough software licenses to enroll this device

You used all available licenses for other devices. To purchase additional licenses, contact the Chrome or Google for Education team. You can also purchase Chrome Enterprise licenses online. Learn more about Chrome licenses.

This user account is not eligible for the service

You’ll see this error if you are attempting to enroll a device using a user account that isn’t allowed to enroll new or deprovisioned devices. This is controlled by the ‘Enrollment Permissions’ policy and can be changed through the Admin console.

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