Enroll Chrome devices

This article is for Chrome for Work and Education administrators.

Chromebook icon updated Dec 2013

To enforce the policies you set in the Admin console on your Chrome devices, you need to enroll the devices in your domain. Each device you enroll adheres to the Chrome management policies you set in the Admin console until you wipe or recover the device.

Note: You must enroll a device before any user signs in to it (including you as the administrator). If a user signs in first, your policies will not apply, and you must wipe the device to restart enrollment.

Manually enroll Chrome devices

  1. Turn on the Chrome device and follow the onscreen instructions until you see the sign on screen. Don't sign in yet.

  2. Before signing in to the Chrome device, press Ctrl+Alt+E to go to the enrollment screen.

  3. Enter the username and password from your Google admin welcome letter, or the username and password for an existing Google Apps user on your account that has eligibility to enroll.

    Note: You can control which users can enroll in your domain with the Enrollment Permissions user policy.

  4. Click Enroll device. You'll receive a confirmation message that the device has been successfully enrolled.

Once enrolled, you can find the device in your Admin console by clicking Device management > Chrome devices

Note: By default, devices are enrolled into the top-level organization for your domain. You can change where a device is enrolled with the Device Enrollment user policy.

Force re-enrollment for wiped or recovered devices

The Forced Re-Enrollment device policy ensures that wiped or recovered devices remain managed when they’re distributed to users. This policy is turned on by default. If you don't want a Chrome device to re-enroll in your domain, you need to deprovision the device. 

For more information about forced re-enrollment, see Force wiped devices to re-enroll.

Troubleshoot enrollment

Invalid parameters error when first trying to enroll a Samsung Chromebook

This is a known issue with the Samsung Chromebook 303. You may need to wait at least 90 seconds at the Terms of Service screen when first starting a Chromebook before continuing with enrollment. If you're still experiencing issues, please contact support.

You do not have enough software licenses to enroll this device

You’ll see this error if you have used all available licenses on previous device enrollments. Please see the Licenses article to learn more about device management license functionality and how to purchase more.

This user account is not eligible for the service

You’ll see this error if you are attempting to enroll a device using a user account that isn’t allowed to enroll new or deprovisioned devices. This is controlled by the ‘Enrollment Permissions’ policy and can be changed through the Admin console.

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