ChromeOS zero-touch enrollment is an alternative to manually enrolling devices, where a pre-provisioning partner (device manufacturer, distributor or reseller) sends instructions to Google to automatically enroll a ChromeOS device into a customer’s organization after a device is turned on and connected to the internet.
For a step-by-step guide, watch the video:
Before you begin
To enroll using Kiosk & Signage Upgrade, ChromeOS devices must be running version 104 or later.
What you need
- A compatible ChromeOS device.
- A pre-provisioning token and customer ID generated from the Google Admin console.
Note: You can generate a pre-provisioning token using the reseller console only after the customer accepts the terms of service. - An approved pre-provisioning partner to assist with enrollment.
- Available Chrome Enterprise, Education, or Non-Profit upgrades. Learn about managing upgrades.
Note: ChromeOS devices bundled with Chrome Enterprise Upgrade include a Chrome Enterprise Upgrade associated with the device and do not use a separate Chrome Enterprise Upgrade for enrollment.
A pre-provisioning token is a unique identifier generated in the Google Admin console, and is used for verification during device enrollment. It can be used for multiple devices and remains active until the admin revokes its use. A separate token can also be generated for each organizational unit.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Menu
Devices
Chrome
- (Optional) On the left, select the top-level organization. Or, select the organizational unit where you want to generate a pre-provisioning token that will enroll devices directly to that specific organizational unit. For information, see Add an organizational unit.
- At the top, click Enroll.
- Under Zero-touch enrollment, click Generate new token and follow the on-screen prompts.
- Click Done.
Note: Be sure to provide both the pre-provisioning token and the organization's customer ID to an authorized pre-provisioning partner to complete the zero-touch enrollment. Not all partners have the ability to set custom fields (asset ID, location and user) or annotations when pre-provisioning devices.
On the Devices page, you can filter by device status. The Status filter list includes Pre-provisioned—ChromeOS devices that are ready to be zero-touch enrolled during initial device setup. While a device is Pre-provisioned, you can move it between organizational units or delete it. As soon as zero-touch enrollment is complete, the device becomes Provisioned.
Not all ChromeOS devices are compatible with zero-touch enrollment. More devices will be added as they are announced. The table below lists devices that are supported currently:
| Device manufacturer and model | Manufactured date | Attested Device ID |
|---|---|---|
| Acer Chromebase CA24I2 | March 1, 2021 | Serial number |
| Acer Chromebase CA24V2 | March 1, 2021 | Serial number |
| Acer Chromebook 311 (C733/C733U/C733T) | Beginning January 1, 2021 | Serial number |
| Acer Chromebook 311 (C722/C722T) | All devices are capable | Serial number |
| Acer Chromebook 311 (C723/C723T) | All devices are capable | Serial number |
| Acer Chromebook 311 (CB311-9H/CB311-9HT) | Beginning July 1, 2021 | Serial number |
| Acer Chromebook 311 (CB311-12H/CB311-12HT) | All devices are capable | Serial number |
| Acer Chromebook 311 ( CBOA311-1H/CO731) |
All devices are capable | Serial number |
| Acer Chromebook Spin 311 (R722T) | All devices are capable | Serial number |
| Acer Chromebook 314 (C933) | Beginning March 1, 2021 | Serial number |
| Acer Chromebook 314 (C934/C934T) | All devices are capable | Serial number |
| Acer Chromebook 314 (C936/C936T) | All devices are capable | Serial number |
| Acer Chromebook 314 (CB314-2H/CB314-2HT/C922/C922T) | All devices are capable | Serial number |
| Acer Chromebook 314 (CB314-3H/CB314-3HT) | All devices are capable | Serial number |
| Acer Chromebook 314 (CB314-4H/CB314-4HT) | All devices are capable | Serial number |
| Acer Chromebook 315 (CB315-3H/CB315-3HT) | Beginning July 1, 2021 | Serial number |
| Acer Chromebook 315 (CB315-4H , CB315-4HT) | All devices are capable | Serial number |
| Acer Chromebook 315 (CB315-5H , CB315-5HT) | All devices are capable | Serial number |
| Acer Chromebook 317 (CB317-1H/CB317-1HT) | All devices are capable | Serial number |
| Acer Chromebook 511 (C741L/C741LT) | All devices are capable | Serial number |
| Acer Chromebook 511 (C733-R/C733T-R/C734/C734T) | All devices are capable | Serial number |
| Acer Chromebook 511 (C736/C736T/C736L/C736LT) | All devices are capable | Serial number |
| Acer Chromebook 512 (C851/C851T) | Beginning January 1, 2021 | Serial number |
| Acer Chromebook 512 (C852/C852T) | All devices are capable | Serial number |
| Acer Chromebook 514 (CB514-1W/CB514-1WT) | All devices are capable | Serial number |
| Acer Chromebook 514 (CB514-2H/CB514-2HT) | All devices are capable | Serial number |
| Acer Chromebook 515 (CB515-1W/CB515-1WT) | All devices are capable | Serial number |
| Acer Chromebook 516 GE (CBG516-1H) | All devices are capable | Serial number |
| Acer Chromebook 712 (C871/C871T) | Beginning December 11, 2020 | Serial number |
| Acer Chromebook 714 (CB714-1W/CB714-1WT) | All devices are capable | Serial number |
| Acer Chromebook 715 (CB715-1W/CB715-1WT) | All devices are capable | Serial number |
| Acer Chromebook Enterprise Spin 714 (CP714-2WN) | All devices are capable | Serial number |
| Acer Chromebook Plus 514 (CB514-3H/CB514-3HT) | All devices are capable | Serial number |
| Acer Chromebook Plus 514 (CB514-4H/CB514-4HT) | All devices are capable | Serial number |
| Acer Chromebook Plus 514 (CBE574-1/CBE574-1T) | All devices are capable | Serial number |
| Acer Chromebook Plus 514 (CBE594-1/CBE594-1T) | All devices are capable | Serial number |
| Acer Chromebook Plus 515 (CB515-2H/ CB515-2HT) | All devices are capable | Serial number |
| Acer Chromebook Plus 515 (CBE595-1/CBE595-1T) | All devices are capable | Serial number |
| Acer Chromebook Plus 516 GE (CBG516-2H) | All devices are capable | Serial number |
| Acer Chromebook Plus Enterprise 515 (CBE595-2/CBE595-2T/CBE595-2-TCO/CBE595-2T-TCO) | All devices are capable | Serial number |
| Acer Chromebook Plus Spin 514 (CP514-4HN) | All devices are capable | Serial number |
| Acer Chromebook Plus Spin 514 (CPE594-1N/CPE594-1N-TCO) | All devices are capable | Serial number |
| Acer Chromebook Plus Spin 714 (CP714-1H/CP714-1HN/CPE794-1/CPE794-1N/CPE794-1N-TCO) | All devices are capable | Serial number |
| Acer Chromebook Spin 311 (CP311-2H/CP311-2HN) | Beginning July 1, 2021 | Serial number |
| Acer Chromebook Spin 314 (CP314-1H/CP314-1HN) | All devices are capable | Serial number |
| Acer Chromebook Spin 511 (R752T/R752TN) | Beginning January 1, 2021 | Serial number |
| Acer Chromebook Spin 511 (R752T-R/R753T/R753TM/R753TN/R753TNM) | All devices are capable | Serial number |
| Acer Chromebook Spin 511 (R756T/R756TN/R756LT/R756LTN) | All devices are capable | Serial number |
| Acer Chromebook Spin 512 (R851TN/R852T/R852TN) | Beginning January 1, 2021 | Serial number |
| Acer Chromebook Spin 512 (R853TA/R853TNA) | All devices are capable | Serial number |
| Acer Chromebook Spin 512 (R856T/R856TN/R856LT/R856LTN) | All devices are capable | Serial number |
| Acer Chromebook Spin 513 (CP513-1H/CP513-1HL/R841T/R841LT) | All devices are capable | Serial number |
| Acer Chromebook Spin 513 (CP513-2H) | All devices are capable | Serial number |
| Acer Chromebook Spin 514 (CP514-1H/CP514-1HH, CP514-1W/CP514-1WH) | All devices are capable | Serial number |
| Acer Chromebook Spin 514 (CP514-2H) | All devices are capable | Serial number |
| Acer Chromebook Spin 514 (CP514-3H/CP514-3HH/CP514-3WH) | All devices are capable | Serial number |
| Acer Chromebook Spin 713 (CP713-2W) | Beginning November 2, 2020 | Serial number |
| Acer Chromebook Spin 713 (CP713-3W) | All devices are capable | Serial number |
| Acer Chromebook Spin 714 (CP714-1WN) | All devices are capable | Serial number |
| Acer Chromebook Spin 714 (CP714-2W/CP714-2WN) | All devices are capable | Serial number |
| Acer Chromebook Tab 510 (D652N/D652NL) | All devices are capable | Serial number |
|
Acer Chromebook Vero 514 (CBV514-1H/CBV514-1HT) |
All devices are capable | Serial number |
| Acer Chromebook Vero 712 (CV872/CV872T) | All devices are capable | Serial number |
| Acer Chromebox CXI4 | All devices are capable | Serial number |
| Acer Chromebox CXI5 | All devices are capable | Serial number |
| Acer Chromebox mini CXM1 | All devices are capable | Serial number |
| Allied Chromebook 11 N4500EO-432180/N5100EO-864180/N5100EO-432180 | All devices are capable | Serial number |
| AOpen Chromebox Commercial 3 | All devices are capable | Serial number |
| AOpen Chromebox Mini | All devices are capable | Serial number |
| AOPEN Chromebox Mini 2 | All devices are capable | Serial number |
| AOPEN Chromebox Education Mini 2 | All devices are capable | Serial number |
| AOpen Chromebox Enterprise Mini 2 | All devices are capable | Serial number |
| ASUS Chromebook CM34 Flip (CM3401FFA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR1 (CR1100CKA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CX1 (CX1100CNA) | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook CX1 (CX1101CMA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CX1 (CX1102CKA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CX1 (CX1400CKA) | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook CX1 (CX1400CNA) | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook CX1 (CX1500CKA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CX1 (CX1500CNA) | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook CX1 (CX1700CKA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CX34 Flip (CX3401) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CX9 (CX9400) | All devices are capable | ASUS ADID# |
| ASUS Chromebook C204EE | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook C204MA | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook C214MA | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook C223NA | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook C403NA | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook C423NA | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook C424MA | All devices are capable | ASUS ADID# |
| ASUS Chromebook C523NA | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook CL30 Detachable (CL3001DM2A) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CM30 Detachable (CM3001DM2A) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CM14 (CM1402C) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CM14 Flip (CM1402F) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR11 (CR1102C) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR11 (CR1104CGA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR11 Flip (CR1102F) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR11 Flip (CR1104FGA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR12 (CR1204CGA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CR12 Flip (CR1204FGA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CZ11 (CZ1104CM2A) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Detachable CZ1 (CZ1000DVA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CZ12 (CZ1204CM2A) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CZ11 Flip (CZ1104FM2A) | All devices are capable | ASUS ADID# |
| ASUS Chromebook CZ12 Flip (CZ1204FM2A) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Detachable CM3 (CM3000DVA) | Beginning March 1, 2021 | ASUS ADID# |
| ASUS Chromebook Flip C433TA | Beginning April 12, 2021 | ASUS ADID# |
| ASUS Chromebook Flip C434TA | Beginning April 12, 2021 | ASUS ADID# |
| ASUS Chromebook Flip C436FA | Beginning May 1, 2021 | ASUS ADID# |
| ASUS Chromebook Flip CM1 (CM1400FXA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CM3 (CM3200) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CM5 (CM5500) | Beginning April 1, 2021 | ASUS ADID# |
| ASUS Chromebook Flip CR1 (CR1100FKA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CX1 (CX1102) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CX1 (CX1400) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CX1 (CX1500FKA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CX3 (CX3400) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CX5 (CX5400) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Flip CX5 (CX5500) | Beginning March 9, 2021 | ASUS ADID# |
| ASUS Chromebook Flip CX5 (CX5601) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Plus CX34 (CB3402CBA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Plus CX34 (CB3402CVA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Plus CX34 (CX3402CBA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Plus CX34 (CX3402CVA) | All devices are capable | ASUS ADID# |
| ASUS Chromebook Vibe CX34 Flip (CX3401) | All devices are capable | ASUS ADID# |
| ASUS Chromebox 4 | Beginning March 22, 2021 | Serial number |
| ASUS Chromebox 5 (CN67) | All devices are capable | Serial number |
| ASUS ExpertBook CB54 Chromebook Plus (CB5403CMA) | All devices are capable | ASUS ADID# |
| ASUS ExpertBook CX54 Chromebook Plus (CX5403CMA) | All devices are capable | ASUS ADID# |
| ASUS Fanless Chromebox | Beginning December 14, 2020 | Serial number |
| Centerm Chromebook M610 | All devices are capable | Serial number |
| Centerm Chromebook Plus M621 | All devices are capable | Centerm ADID |
| CTL Chromebook NL71/NL71CT/NL71LTE | Beginning January 1, 2021 | Serial number |
| CTL Chromebook NL71T/NL71TW/NL71TWB | Beginning January 1, 2021 | Serial number |
| CTL Chromebook NL72 | Beginning October 20, 2021 | Serial number |
| CTL Chromebook NL72T | Beginning December 10, 2021 | Serial number |
| CTL Chromebook NL81/NL81T | Beginning January 1, 2021 | Serial number |
| CTL Chromebox CBX2 | All devices are capable | Serial number |
| CTL Chromebox CBX3 | All devices are capable | Serial number |
| CTL Chromebook PX111E | All devices are capable | Serial number |
| Dell Chromebook 3100 | Beginning May 26, 2021 | Service Tag |
| Dell Chromebook 3100 2-in-1 | Beginning May 26, 2021 | Service Tag |
| Dell Chromebook 3110 | All devices are capable | Service Tag |
| Dell Chromebook 3110 2-in-1 | All devices are capable | Service Tag |
| Dell Latitude 3445 Chromebook | All devices are capable | Service Tag |
| Dell Latitude 5300 2-in-1 Chromebook | Beginning December 1, 2020 | Service Tag |
| Dell Latitude 5400 Chromebook | Beginning December 1, 2020 | Service Tag |
| Dell Latitude 5430 Chromebook | All devices are capable | Service Tag |
| Dell Latitude 5430 2-in-1 Chromebook | All devices are capable | Service Tag |
| Dell Latitude 7410 Chromebook | Beginning December 1, 2020 | Service Tag |
| Edxis Chromebook 11 (S20-CT) | Beginning January 1, 2021 | Serial number |
| Edxis Chromebook 11 (S20-XT) | Beginning January 1, 2021 | Serial number |
| Edxis Chromebook 11 (S20-XW) | Beginning January 1, 2021 | Serial number |
| Edxis Chromebook 11 (S30-CT) | All devices are capable | Serial number |
| Edxis Chromebook 11 (S30-XT) | All devices are capable | Serial number |
| Edxis Chromebook 11 (S30-XP) | All devices are capable | Serial number |
| Edxis E-Lite Chromebook 11 | All devices are capable | Serial number |
| EVERCOSS Chromebook CB1 | All devices are capable | Serial number |
| HP Chromebook 11 G8 EE | Beginning May 17, 2021 | Serial number |
| HP Chromebook 11 G9 EE | Beginning March 22, 2021 | Serial number |
| HP Chromebook 11A G8 EE | Beginning April 5, 2021 | Serial number |
| HP Chromebook 11MK G9 EE | Beginning May 31, 2021 | Serial number |
| HP Chromebook 14A G5 | Beginning June 2, 2021 | Serial number |
| HP Chromebook 14 G6 | Beginning May 24, 2021 | Serial number |
| HP Chromebook 14 G7 | Beginning March 22, 2021 | Serial number |
| HP Chromebook x360 11 G3 EE | Beginning May 17, 2021 | Serial number |
| HP Chromebook x360 11 G4 EE | All devices are capable | Serial number |
| HP Chromebook x360 11MK G3 EE | Beginning May 31, 2021 | Serial number |
| HP Chromebook x360 - 13b-ca0xxx | All devices are capable | Serial number |
| HP Chromebox G3 | Beginning December 21, 2020 | Serial number |
| HP Dragonfly Pro Chromebook | All devices are capable | Serial number |
| HP Elite c640 14 inch G3 Chromebook | All devices are capable | Serial number |
| HP Elite c645 14 inch G2 Chromebook | All devices are capable | Serial number |
| HP Elite c1030 Chromebook | Beginning October 7, 2020 | Serial number |
| HP Elite Dragonfly 13.5 inch Chromebook | All devices are capable | Serial number |
| HP Fortis 11 inch G9 Q Chromebook | All devices are capable | Serial number |
| HP Fortis 14" G10 Chromebook | All devices are capable | Serial number |
| HP Fortis x360 11 G3 J Chromebook | All devices are capable | Serial number |
| HP Fortis x360 11 G3 J Chromebook Enterprise | All devices are capable | Serial number |
| HP Pro c640 Chromebook | Beginning April 12, 2021 | Serial number |
| HP Pro c640 G2 Chromebook | All devices are capable | Serial number |
| HP Pro c645 Chromebook | All devices are capable | Serial number |
| Lenovo 10e Chromebook Tablet | Beginning June 28, 2021 | 1S + MTM + Serial number |
| Lenovo 14e Chromebook Gen 2 | All devices are capable | 1S + MTM + Serial number |
|
Lenovo 14e Chromebook Gen 34 |
All devices are capable | 1S + MTM + Serial number |
| Lenovo 100e Chromebook 2nd Gen | Beginning July 13, 2021 | 1S + MTM + Serial number |
| Lenovo 100e Chromebook 2nd Gen MTK 2 | All devices are capable | 1S + MTM + Serial number |
| Lenovo 100e Chromebook Gen 3 (11" AMD) | All devices are capable | 1S + MTM + Serial number |
| Lenovo 100e Chromebook Gen 3 (11" Intel) | All devices are capable | 1S + MTM + Serial number |
| Lenovo 100e Chromebook Gen 4 | All devices are capable | 1S + MTM + Serial number |
| Lenovo 300e Chromebook 2nd Gen (Intel) | Beginning July 13, 2021 | 1S + MTM + Serial number |
| Lenovo 300e Chromebook Gen 3 | All devices are capable | 1S + MTM + Serial number |
| Lenovo 300e Yoga Chromebook Gen 4 | All devices are capable | 1S + MTM + Serial number |
| Lenovo 500e Chromebook 2nd Gen | Beginning July 13, 2021 | 1S + MTM + Serial number |
| Lenovo 500e Chromebook Gen 3 | All devices are capable | 1S + MTM + Serial number |
| Lenovo 500e Yoga Chromebook Gen 4 | All devices are capable | 1S + MTM + Serial number |
| Lenovo Chromebook Duet (11, 9) | All devices are capable | 1S + MTM + Serial number |
| Lenovo Chromebook Duet EDU G2 | All devices are capable | 1S + MTM + Serial number |
| Lenovo Flex 3i Chromebook 15” | All devices are capable | 1S + MTM + Serial number |
| Lenovo IdeaPad Duet 5 Chromebook | All devices are capable | 1S + MTM + Serial number |
| Lenovo IdeaPad Flex 3i Chromebook (15", 7) | All devices are capable | 1S + MTM + Serial number |
| Lenovo Flex 5i Chromebook 14" | All devices are capable | 1S + MTM + Serial number |
| Lenovo 5i Chromebook 16" | All devices are capable | 1S + MTM + Serial number |
| Lenovo Chromebook C570-14 | All devices are capable | 1S + MTM + Serial number |
| Lenovo Chromebox Micro | All devices are capable | 1S + MTM + Serial number |
| Lenovo IdeaPad Flex 5i Chromebook (14", 7) | All devices are capable | 1S + MTM + Serial number |
| Lenovo IdeaPad Gaming Chromebook 16 | All devices are capable | 1S + MTM + Serial number |
| Lenovo Slim 5 Chromebook | All devices are capable | 1S + MTM + Serial number |
| Lenovo ThinkCentre M60q Chromebox3 | All devices are capable |
Origin KS: Origin VN: |
| Lenovo ThinkPad C13 Yoga Chromebook1 | All devices are capable | 1S + MTM + Serial number |
| Lenovo ThinkPad C14 Chromebook1 | All devices are capable | 1S + MTM + Serial number |
| LG Chromebook 11TC50Q/11TQ50Q | Beginning December 10, 2021 | Serial number |
| Multilaser Chromebook M11C-PC914 | All devices are capable | Serial number |
| Multilaser Chromebook M11HC-PC915 | All devices are capable | Serial number |
| NEC Chromebook Y3 | All devices are capable | Serial number |
| Poin2 Chromebook 11A | All devices are capable | Serial number |
| Poin2 Chromebook 11E | All devices are capable | Serial number |
| Positivo Chromebook N2310 | All devices are capable | Positivo ADID |
| Positivo Chromebook N2312 | All devices are capable | Positivo ADID |
| Samsung Chromebook 42 | Beginning February 15, 2022 | Serial number |
| Samsung Chromebook 4+2 | Beginning December 22, 2021 | Serial number |
| Samsung Galaxy Chromebook2 | Beginning December 20, 2021 | Serial number |
| Samsung Galaxy Chromebook 22 | Beginning December 20, 2021 | Serial number |
| Samsung Galaxy Chromebook 2 360 | All devices are capable | Serial number |
| Samsung Galaxy Chromebook Go2 | Beginning February 15, 2022 | Serial number |
| Sharp Dynabook Chromebook C1 | Beginning August 31, 2021 | Serial number |
| SPC Chromebook X1 Mini | All devices are capable | Serial number |
| SPC Chromebook Z1 Mini | All devices are capable | Serial number |
| Zyrex Chromebook M432-2 | All devices are capable | Serial number |
Notes for pre-provisioning partners:
1Lenovo ThinkPad C13 Yoga Chromebook and Lenovo ThinkPad C14 Chromebook use 1S + MTM + SN as the serial number. Additional information available here.
2Samsung Chromebooks manufactured prior to the dates listed above printed an incomplete serial number on the box (14 vs. 15 characters), which results in affected Chromebooks not zero-touch enrolling. Only pre-provision devices manufactured after the above stated dates that have a 15 character serial number printed on the box.
3Lenovo ThinkCentre M60q Chromebox has a different ADID based on origin of manufacture. If it was built in China (KS), the middle identifier (after 1S) is C1KS. If it was built in Vietnam (VN), the middle identifier (after 1S) is C1VM.
4Lenovo 14e Chromebook Gen 3 has two different models. Use "Lenovo Chromebook 14e Gen 3" as the model name for devices with Intel N100/N200 CPUs and "Lenovo Chromebook 14e Gen 3 (15w)" as the model name for devices with Intel N305 (Core i3) CPU.
The partners who currently offer zero-touch enrollment, are listed below. This list will be updated as more partners implement the service.
| Company name | Region |
| Acer | Global |
| Accent Micro Technologies Inc. | Philippines |
| Advania Sverige AB | Nordics |
| Arey Jones | United States |
| ARP Nederland | Benelux |
| ASUS | Global |
| Atea | Nordics |
| Baltijas Informacijas Tehnologijas | Europe |
| Brio | India |
| CDW | United States |
| Cell Tech Inc | United States |
| Centerm | Global |
| Centralpoint | Netherlands |
| Cloud Education Solutions | South Africa |
| Cloudfresh | Europe |
| Cloudpoint | Nordics |
| Cloudwise | Benelux |
| Comm2ig | Nordics |
| Connection | Canada, United States |
| CTL | United States, Europe |
| D&H Distributing | Canada, United States |
| Daly Computers | United States |
| Daiwabo Information System Co. Ltd. | Japan |
| Datacom Systems Pty Ltd | Australia |
| Datascrip | Indonesia |
| de Roelf Group | Benelux |
| Delcom Group | United States |
| Dell Technologies | Global |
| Denali Advanced Integration | Global |
| Densan System Co., Ltd. | Japan |
| Digicloud Africa | Africa |
| Dustin Netherlands | Benelux |
| Duta Digital Informatika | Indonesia |
| Econocom | France |
| Econz |
India, United Kingdom, |
| EDU Apps SRL |
Romania, |
| Edunet | Australia |
| Eikon Technology | Indonesia |
| Elver Hightech Co., Ltd. | South Korea |
| Entetsu System Service | Japan |
| Eventful | Nordics |
| Foxway | Nordics |
| Getech | United Kingdom |
| Geeks on Tap | Australia |
| GITS | Indonesia |
| Grupo Solutia | Spain |
| GSA PTE LTD | Hong Kong, Malaysia, Philippines, Singapore |
| GTrainers Organization | Hong Kong, Taiwan |
| Hunglun Technology Corp. | Hong Kong, Taiwan |
| HP Inc. | Global |
| iCORE E&C Co., Ltd | South Korea |
| Ingram Micro | Canada, United States |
| Inmac Wstore | France |
| Insight | United States |
| JMC CO., LTD. | Japan |
| Learning with Technologies | Australia |
| Lenovo | Global |
| Lexicon Technologies | United States |
| Microfusion Technology | Hong Kong, Taiwan |
| mmc Inc. | Japan |
| NEC Fielding, Ltd. | Japan |
| NEC Personal Computers, Ltd. | Japan |
| NextNovate | Benelux |
| Nivel A | Latin America |
| Online Partner | Nordics |
| Ougi Seiko Solutions Co Ltd | Japan |
| Otsuka Corporation | Japan |
| PB Technologies Limited | Australia, New Zealand |
| PNI Company | South Korea |
| Poin2 Lab | South Korea |
| POINTSTAR | Indonesia, Malaysia, Singapore |
| Presidio | Global |
| Prowise | Benelux |
| PT. Data Labs Analytics | Indonesia |
| RTI | United States |
| SB C&S Corp. | Japan |
| SHI | United States |
| Shivaami | India |
| Signpost Group | Benelux |
| Synnex Australia |
Australia |
| Tata Sarana Mandiri (TSM) | Indonesia |
| TD Synnex |
Belgium, Canada, Nordics, |
| TD SYNNEX K.K. | Japan |
| Team Computers | India |
| The Warehouse Group | New Zealand |
| Trafera | United States |
| uCloud | Global |
| Unisys | France |
| United Data Technologies (UDT) | United States |
| VAR Group | Italy |
| Vivacity Tech | United States |
| Vivasolutions | South Korea |
| Wriggle Learning | Ireland |
| Zones | United States |
| Zyrex | Indonesia |
Issues during ChromeOS zero-touch enrollment can be caused by a number of things. Here are some potential issues you might encounter and how to resolve them.
Device isn’t listed as Pre-provisioned in the Admin console
Contact your pre-provisioning partner to ensure they used the correct pre-provisioning token, domain, and device information. If they have, contact support for further assistance.
Device isn't identified as eligible for zero-touch enrollment and doesn’t enroll
Verify devices have been pre-provisioned and are capable of zero-touch enrollment by pressing Alt + V during the initial device setup.
Contact support for further assistance.
Device is pre-provisioned but doesn't zero-touch enroll
If a device has been pre-provisioned but doesn't enter zero-touch enrollment flow, it could be related to the following:
- Ensure the network has access to ChromeOS required hostnames, specifically https://chromeos-ca.gstatic.com/enroll and https://m.google.com
- After pre-provisioning a device, wait 15 minutes before attempting enrollment
Device enters the zero-touch enrollment flow but fails to enroll
If there are not enough Chrome Enterprise Upgrades available, you will see the error Not enough upgrades. Contact your reseller to purchase more Chrome Enterprise Upgrades.
ChromeOS devices bundled with Chrome Enterprise Upgrade include a Chrome Enterprise Upgrade associated with the device and do not use a separate Chrome Enterprise Upgrade for enrollment. If you have a bundled device and are seeing this error, contact the device manufacturer for assistance.
Device is stuck on the manual enrollment screen
If the device is identified as eligible for zero-touch enrollment but fails to enroll, a manual enrollment screen is displayed. To one of the following:
- To avoid manual enrollment, powerwash the device and go through the initial device setup. For details, see Force wiped ChromeOS devices to re-enroll.
If it still does not zero-touch enroll, contact support. - Manually enroll the device.