Overview for agencies

Google My Business is an easy way to manage your online presence, and connect with current and future customers.

Third party agencies can utilize Google My Business to manage small and medium-sized businesses or chain business clients in a single account. Learn more about how to register a Google My Business organization account.

Benefits

Third party agencies can help manage their client’s business in various ways:

  • Manage your client’s business information in bulk and through the Google My Business API (if applicable).
  • Make sure your clients can read and reply to customer feedback.
  • Use Insights to understand how customers interact with your client’s business listings across the web.
  • Manage user access to specific locations or location groups.
  • Access customer support that’s specialized for third party agencies.

How it works

Once you register your agency on Google My Business, you’ll create an organization.

An organization account is how your agency will manage locations on behalf of the business owners you’re working with. You can add people to your organization as owners or members, and they’re responsible for managing locations. Users can utilize several features available through Google My Business.

Third party agencies should use a single organization account to manage all of its location groups. Note that an organization account cannot directly own an individual listing.

Google My Business API

The API helps you easily manage information for your clients with applications you develop. Learn more about how to request access to the API.

Photos

Upload high-quality photos to show current and future customers your client’s products and services. Photos help people find your client’s business across Google through Search and Maps.

Insights

Use Insights to learn how people find and interact with your client’s Google listing. Insights help you understand the best way to showcase your client’s business to attract more customers.

Posts

Connect with customers via messages posted to your client’s business listing on Google Search and Maps. With Posts, you can create and share announcements, offers, new or popular items in stock, or store event details directly with your client’s customers.

Advertise online

Link your client’s Google My Business accounts to Google Ads to boost your client’s local presence. You can use Insights to optimize your ads and find the best way to reach customers.

Learn more about the features offered by Google My Business.

Best practices

Google My Business’ features (e.g. Posts, Photos, etc.) let businesses engage and build trust with customers. To help your client get the most out of Google My Business, keep in mind some best practice tips:

  • Ensure that business information is up-to-date and accurate for all your managed locations so customers can reach your clients easier.
  • Highlight promotions and deals with Posts and appeal directly to your local customers on Google Maps and Search. Many customers look for promotions or discounts when they search for a business online. Your client can promote sales, special events, and more to potential customers through strategic text, video, or photo content. 
  • Respond to both positive and negative reviews to build greater trust with customers. Many customers say that the reviews for a business listing help them decide whether to use their services.

Contact support

Submit a support request to contact support with any issues you run into.

To improve the efficiency of your Google My Business support requests, keep in mind the following:

  • Completely fill out support requests with the requested information in the support contact form.
  • Use screenshots or videos to demonstrate the issue. On screenshots, include the timestamp when possible to aid the team in troubleshooting the action.
    Be sure to exclude any unrelated or sensitive information, such as filenames or personal information of others.
  • If you submit a request for an issue that impacts multiple listings, organize your listings in a spreadsheet.
  • Do not submit duplicate requests. Repeated requests for the same issue create confusion in communications and waste time.
    Note: If you need to submit a new request about a current support case, note that case’s ID number. The case ID number is included in the subject line of the support team’s reply to you.
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