I can't access my G Suite services
If you can’t access your G Suite services, it may be that that your team membership status has changed, or that a specific service isn't available to you.
What can’t you access?
Drive, Hangouts, or Google Docs editors
If you can’t get to these core services using your team-managed G Suite account, it may be because:
- You left a team
- Your team was deleted
- You didn’t join or create a team after creating your Google Account
Because you signed up for a team-managed G Suite account, Drive, Hangouts, and Google Docs editors (Docs, Sheets, Slides, Forms, or Drawings) are only available to you when you’re part of a team. To restore your access, you can join another team in your organization, or create a new team.
Gmail, Google Calendar, and Google Sites aren't included in the team-managed G Suite suite of services. To get these services, your organization needs to convert to domain-managed G Suite. Contact your IT administrator about getting advanced features.
Along with the core G Suite (Drive, Hangouts, and Google Docs editors), your team-managed G Suite account gets you access to additional free services, including Google Photos, Google Groups, YouTube, Google+, Blogger, Google Analytics, and more (see the complete list).
However, your team admin can also disable particular services. For example, if your admin turns off Google Photos, you can't store photos there with your G Suite account. Contact your admin about enabling any additional Google services you’d like to use.
Your G Suite account may have been suspended. Check your email account for a message from Google with a verification link. Click the link to re-verify your account and regain access.
If you can’t verify access, your account will be scheduled for deletion. Important: This process will delete all data you’ve created or stored using any G Suite service included with your account, including Docs, Drive, Google AdWords, Analytics, YouTube, and more.