I can't access my G Suite services

If you can’t access your G Suite services, it may be that that your team membership status has changed, or that a specific service isn't available to you. 

What can’t you access?


Drive, Hangouts, or Google Docs editors

If you can’t get to these core services using your team-managed G Suite account, it may be because:

  • You left a team
  • Your team was deleted
  • You didn’t join or create a team after creating your Google Account

Because you signed up for a team-managed G Suite account, Drive, Hangouts, and Google Docs editors (Docs, Sheets, Slides, Forms, or Drawings) are only available to you when you’re part of a team. To restore your access, you can join another team in your organization, or create a new team.

If you don’t need access to your team-managed account and just want to move or delete your data, you can create a downloadable archive of your data from all your Google products.

Gmail, Calendar, or Sites

Gmail, Google Calendar, and Google Sites aren't included in the team-managed G Suite suite of services. To get these services, your organization needs to convert to domain-managed G Suite. Contact your IT administrator about getting advanced features.

Google Photos, Google Groups, Google+, or other services

Along with the core G Suite (Drive, Hangouts, and Google Docs editors), your team-managed G Suite account gets you access to additional free services, including Google Photos, Google Groups, YouTube, Google+, Blogger, Google Analytics, and more (see the complete list).

However, your team admin can also disable particular services. For example, if your admin turns off Google Photos, you can't store photos there with your G Suite account. Contact your admin about enabling any additional Google services you’d like to use.

I can’t sign in at all

Your G Suite account may have been suspended. Check your email account for a message from Google with a verification link. Click the link to re-verify your account and regain access.

If you can’t verify access, your account will be scheduled for deletion. Important: This process will delete all data you’ve created or stored using any G Suite service included with your account, including Docs, Drive, Google AdWords, Analytics, YouTube, and more.

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