Jitbit cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Jitbit

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click the plus (+) icon at the bottom right. 
  4. Locate and click Jitbit in the application list.
  5. On the Google IDP Information page:
    • Copy and save the SSO URL.
    • Download the Certificate.
  6. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  7. Click Next.

    On the Service Provider Details page, the ACS URL and Entity ID fields are automatically populated.

  8. Replace {your-domain} with the account ID provided by Jitbit. For example, ACS URL: https://{your-domain}.jitbit.com/helpdesk/Saml/Consume.
  9. The default Name ID is the primary email.
  10. Leave the Name ID Format as Email.
  11. Click Next.
  12. On the Attribute Mapping page, set the Select category and Select user field values as follows for the listed attributes:
Application attribute Select category Select user field
first_name Basic Information First Name
last_name Basic Information Last Name
  1. Click Finish.
Step 2: Set up Jitbit as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Sign in to Jitbit with your organization's Jitbit administrator account.

  3. Go to Administration and then General Settings and then Authentication Settings.

  4. Turn on Enable SAML 2.0 single sign on.

  5. In the Endpoint URL field, enter the SSO URL you copied in Step 1.

  6. In the X.509 Cetificate field, paste the IDP metadata link you copied in Step 1.

  7. Click Save Changes.
Step 3: Enable the Jitbit app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select Jitbit.

  4. At the top right of the gray box, click Edit Service .

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Jitbit user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working
  1. Close all browser windows.
  2. Open https://your-domain.jitbit.com.
  3. Click Sign In.
  4. Click SSO Login (SAML). You should be redirected to the Google sign-in page
  5. Enter your username and password.

After your sign in credentials are authenticated, you are redirected back to Jitbit.

If the user account authenticated by Google IdP does not already exist in Jitbit, a new user account is automatically provisioned by Jitbit for the signed in user.

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