Deskpro cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Deskpro®

Step 1: Set up Google as a SAML identity provider (IdP)
Sign in to your Google Admin console.

Sign in using your administrator account (does not end in @gmail.com).

  1. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  2. Click the plus (+) icon at the bottom right. 
  3. Locate and click Deskpro in the application list.
  4. On the Google IDP Information page:
    • Copy and save the SSO URL.
    • Download the Certificate.
    • Download Metadata XML and host it on public storage.
  5. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  6. Click Next.
  7. On the Service Provider Details page, replace <your-domain> with the domain from Deskpro. 
  8. Click Next.
  9. Click Finish.
Step 2: Set up Deskpro as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Sign in to https://www.deskpro.com with your organization's Deskpro administrator account.
  3. In the Deskpro home page, click Settings to open Settings.

  4. Go to Agents and then Auth & SSO.

  5. Click SAML Authentication

  6. In the SSO URL field, enter the SSO URL you copied in step 1.

  7. In the Metadata URL field, enter the IDP metadata link you copied in step 1.

  8. In the x.509 Certificate field, paste the certificate you downloaded in Step 1.

  9. Click Install App.
Step 3: Enable the Deskpro app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select Deskpro.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To apply settings to all organizations, click On for everyone or Off for everyone, and then click Save

  6. To apply settings to individual organizational units, do the following: 

    • At the left, select the organizational unit that contains the users whose settings you want to change.
    • To change the setting, select On or Off.
    • To keep the setting the same, even if the parent setting changes, click Override.
    • If the organization's status is already Overridden, choose an option:
      Inherit—Reverts to the same setting as its parent.
      Save—Saves your new setting (even if the parent setting changes).

    Learn more about the organizational structure.

  7. Ensure that your Deskpro user account email IDs match those in your Google domain.

Step 4: Verify that the SSO is working

Deskpro supports IdP initiated access only. SP initiated access is not supported. This can be verified by launching the app from the Google Admin Console.
Step 5: Set up user provisioning
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