Group bounces messages from bulk sender

Resolving a Google Groups message that bounced due to a bulk sender

You might get the following message when emailing a group in G Suite:

'Message rejected by Google Groups. Please visit http://support.google.com/a/answer/168383 to review our Bulk Email Senders Guidelines.'

Typically, this means that other users have identified the IP address the message came from as sending spam-related messages.

Here’s how to fix the problem.

Protect against spam and get mail to users

If a group message you sent has bounced:

  1. Add the trusted sender’s IP addresses to the email whitelist
    Bulk mail from this sender won't be reported as spam.
  2. Add an SPF record for your domain to identify which mail servers are permitted to send email on behalf of your domain.
  3. Customize your organization's spam filters to create an approved sender list to bypass any spam filters.

Turn on Google Groups for Business

If you want more control over filtering, you can turn on Google Groups for Business. Google Groups for Business provides more control over how spam messages are treated.

If your MX records point to other servers

Use the Inbound gateway field when your domain’s MX records aren't pointing to Google, but you're relaying all your mail through another mail server first and then to Google. The Inbound gateway field influences the behavior of reputation checks and SPF checks.

If your domain's MX records point to any other servers besides the Google Hosted servers:

  1. In the Inbound Gateway field, enter the sending IP ranges from the servers that your MX records are pointing to.
  2. Check that your MX records are correct.

Related topics

Bulk Senders Guidelines

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