Issues with billing or account balance

Which category best describes your issue?

  • Contact Wallet
  • I was charged for the wrong duration
  • I bought Google Credit through Google Checkout, but haven't received it yet in my Google Voice account
  • I am receiving an error in Google Checkout (e.g. This request was not processed: Product $10 Google Voice calling credit has an order in a pending state. Please try again later.')
  • I would like to request a refund
  • I purchased a new Google Voice number, but have not received it yet.
  • I was charged the wrong rate
  • I didn't make any Google Voice purchase and am not sure why I was charged

Did waiting a few minutes resolve your issue?

  • Yes, this resolved my issue
  • No, waiting a few minutes didn't resolve my issue

Did this resolve your issue?

  • Yes, this resolved my issue
  • No, this did not resolve my issue

Did checking the Google Voice rates page resolve your issue?

  • Yes, this resolved my issue
  • No, I was charged the wrong rate

Was the call in question for more than three minutes, or under three minutes?

  • My call was over three minutes
  • My call was under three minutes