Buy credit to make calls

This feature is not available for Voice for G Suite accounts managed by your work or school. Learn more

To make paid calls, buy credit from Google Voice.

  • Almost all Google Voice calls to the U.S. and Canada are free when you're calling from the U.S.
  • Calls to a few places in the U.S. and Canada cost 1 cent per minute (USD), or the listed rate for your local currency 
  • Calls to places outside the U.S. are at listed rates

Your balance can't be more than $70.00.

Note: Credit can't be added in the Voice app, but you can add credit at voice.google.com.

  1. In your iPhone's web browser, like Chrome or Safari, go to Google Voice.
  2. At the top right, tap Settings Settings.
  3. Scroll down to Payments.
  4. Next to Current balance, tap Add credit.
  5. Select an amount to add, then tap Add credit.
  6. Select your payment method, then tap Buy.
    You get an email to confirm your purchase.
  7. (Optional) Next to Auto-recharge, select what to do when your balance falls below $2.00:
    • $10, $25, $50—Automatically add this amount of credit. After you select your payment method, tap Save.
    • Notify me via email—Get an email reminder when your balance is low.
    • Off—Don't automatically add more credit to your account.

If you're not sure how much credit to buy, you can find the calling rate for a number. Next to Calling rates, tap Look up Look up and enter the country/region you want to call. Rates vary by country/region and are counted per minute.

Your bank statement might show an extra $1.00 transaction from Google. This is a temporary authorization request to make sure your card is valid and has enough funds. It isn't an actual charge, and will disappear.

If there's a credit purchase for a larger amount you didn't make, find out how to report the unauthorized charge.

Know how much a call costs

  • Almost all Google Voice calls to the U.S. and Canada are free when you're calling from the U.S.
  • Calls to a few places in the U.S. and Canada cost 1 cent per minute (USD), or the listed rate for your local currency 
  • Calls to places outside the U.S. are at listed rates

Domestic and international calls use minutes from your mobile carrier, unless you make calls over the internet.

Long-distance charges

When you call someone, your call is routed through a randomly assigned U.S. number. If the routed number’s area code isn’t the same as your area code, you might be charged long-distance rates. If you travel to another country/region, your carrier can charge you international calling rates.

Standard airtime and text messaging rates apply, based on your phone plan.

International charges

If you have a U.S. number and call someone while visiting in another country/region, you're charged international rates. Your mobile carrier might also charge you extra roaming fees. You can use Wi-Fi or classic Hangouts to make calls without roaming.

Confirm your paid call is using Google Voice

If your call isn't free, you’ll hear or see a message from Google Voice. The message will say how much the call costs or that the call is being routed through Google Voice.

If you don't hear or see a message, your call isn't using Google Voice. Your mobile carrier might charge you.

Check if your call settings were changed by a recent update or another app that conflicts with Google Voice.

Use of data & text messages

You can only send text messages to numbers in the U.S. and Canada.

Texts you send

Texts you send from the Google Voice mobile app or at voice.google.com are sent using data. They can use data from your mobile phone plan, or a Wi-Fi internet connection. You don't need to buy Google Voice credit.

Texts you get

You can be charged for getting text messages, depending on your mobile phone plan.

If you have trouble buying credit

If you have problems paying for calling credit or you get one of the messages below, you might need to fix an issue with your payments profile. Find the issue you’re experiencing below.

"Your transaction cannot be completed"

If you’re asked to provide more information after getting this message, follow the instructions. If not, try the following.

  1. Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google Pay settings. If they don't match, update your address on pay.google.com, and try the transaction again.
  2. If you’re on an app, try to pay on the product’s website instead. If you’re on the website, try the app.
  3. If you’re buying on Google Play: Go to Fix payment issues on your account for suggestions.
  4. If you’re using guest checkout on Google Store: Sign in to your Google Account. If you don’t have one, Create your Google Account.

"Unable to complete transaction: expired card"

Check if your payment method is up-to-date. If it isn’t, update it in Google Pay.

"Unable to complete the transaction. Please use another form of payment."

  1. Check if your payment method is up-to-date. If it isn’t, update it in Google Pay. Then try your purchase again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you still have issues, contact your bank to check if there’s a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment didn't go through. Please try a different payment method or try again later."

  1. Check if your payment method is up-to-date. If it isn’t, update it in Google Pay. Then try your purchase again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you still have issues, contact your bank to check if there’s a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you get this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need more information to protect your account against fraud.

To fix the issue, try the following.

  1. Go to pay.google.com.
  2. Act on any alerts or requests.

    Before you can buy anything through your Google Account, you might need to verify your identity.

  3. Make sure your name, address, and payment information are up-to-date.

"Unable to process payment: low card balance"

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or grayed out card

If your card is grayed out or you get a message your card is ineligible, you can't use it for this type of purchase. Try making the purchase again with a different payment method.

If you don’t see the payment method you want to use, follow the instructions on the screen to add a new one.

Why do I see a "pending" transaction?

You may notice a pending transaction for calling credit on your card statement or Google Pay. This pending transaction is an authorization request and not a charge. The authorization request is a temporary hold that changes when the payment goes through.

Manage auto-recharge payments

If you turn on auto-recharge in Google Voice, your charges for calling credit show up under "Subscriptions and services" in Google Pay. You can make payments by visiting pay.google.com. Auto-recharge payments can't be managed from the Google Pay app.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.

Cancel an auto-recharge

If you cancel an auto-recharge subscription, any payments you already made won't be refunded.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.
  3. Choose Cancel subscription.
  4. Go to voice.google.com.
  5. At the top right, click Settings Settings.
  6. On the left, click Payments.
  7. Next to Auto-recharge, select Off.

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