Buy credit to make calls

This feature isn't available for Voice for Google Workspace accounts managed by your work or school. Learn more about Google Voice account types.

To make paid calls, buy credit from Google Voice.

Tip: Your balance can't be more than $70.00.

  1. Go to voice.google.com.
  2. At the top right, click Settings "".
  3. On the left, click Payments.
  4. Next to "Current balance," click Add credit.
  5. Select an amount to add, then click Add credit.
  6. Select your payment method, then click Buy. You get an email to confirm your purchase.
  7. Next to "Auto-recharge," you can select what to do when your balance falls below $2.00.
    • $10, $25, $50: Automatically add this amount of credit. After you select your payment method, click Save.
    • Notify me via email: Get an email reminder when your balance is low.
    • Off: Don't automatically add more credit to your account.

Tip: If you're not sure how much credit to buy, you can find the calling rate for a number. Next to "Calling rates," click Look up "" and enter the country/region you want to call. Rates vary by country/region and are charged per minute.

Your bank statement might show an extra $1.00 transaction from Google. The transaction is a temporary authorization request to make sure your card is valid and has enough funds. It isn't an actual charge, and will disappear.

If there's a credit purchase for a larger amount you didn't make, learn how to report the unauthorized charge.

Know how much a call costs

Domestic and international calls use minutes from your mobile carrier, unless you make calls over the internet.

Long-distance charges

When you call someone, your call is routed through a randomly assigned US number. If the routed number’s area code isn’t the same as your area code, you might be charged long-distance rates. If you travel to another country/region, your carrier can charge you international calling rates.

Standard airtime and text messaging rates apply, based on your phone plan.

International charges

If you have a US number and call someone while visiting in another country/region, you're charged international rates. Your mobile carrier might also charge you extra roaming fees. To make calls without roaming, you can use Wi-Fi or mobile data.

Confirm your paid call uses Google Voice

If your call isn't free, you get a message from Google Voice. The message says how much the call costs or that the call is routed through Google Voice.

If you don't get a message, your call isn't using Google Voice. Your mobile carrier might charge you.

Check if your call settings were changed by a recent update or another app that conflicts with Google Voice.

Use of data & text messages

You can only send text messages to numbers in the US and Canada.

Texts you send

Texts you send from the Voice mobile app or at voice.google.com use data. They can use data from your mobile phone plan, or a Wi-Fi internet connection. You don't need to buy Google Voice credit.

Texts you get

Based on your mobile phone plan, you can be charged for text messages you receive.

If you have trouble buying credit

If you have problems paying for calling credit or you get one of the messages below, you might need to fix an issue with your payments profile. 

"Your transaction cannot be completed"

If you’re asked to provide more information after you receive this message, follow the instructions. If not, try the following.

  • Check whether the billing address for your payment method, such as your credit card, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com, and try the transaction again.
  • If you’re on an app, try to pay on the product’s website instead. If you’re on the website, try the app.
  • If you're buying Google Voice credit on Google Play, learn how to fix payment issues on your account.
  • If you're using guest checkout on Google Store, sign in to your Google Account. If you don’t have one, create your Google Account.

"Unable to complete transaction: expired card"

Check if your payment method is up to date. If it isn’t, update it in Google Pay.

"Unable to complete the transaction. Please use another form of payment."

  • Check if your payment method is up to date. If it isn’t, update it in Google Pay. Then try your purchase again.
  • Make sure you have enough money in your account for the purchase.
  • If you still have issues, contact your bank to check if there’s a problem with your account.
  • Try to make the purchase again with a different payment method.

"Your payment didn't go through. Please try a different payment method or try again later."

  • Check if your payment method is up to date. If it isn’t, update it in Google Pay. Then try your purchase again.
  • Make sure you have enough money in your account for the purchase.
  • If you still have issues, contact your bank to check if there’s a problem with your account.
  • Try to make the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you get this message, it might be because:

  • We noticed a suspicious transaction on your payments profile.
  • We need more information to protect your account against fraud.

To fix the issue, try the following.

  1. Go to pay.google.com.
  2. Act on any alerts or requests. Before you can buy anything through your Google Account, you may need to verify your identity.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: low card balance"

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or grayed out card

If your card is grayed out or you get a message your card is ineligible, you can't use it for this type of purchase. Try to make the purchase again with a different payment method.

If you can't find the payment method you want to use, to add a new one, follow the instructions on the screen.

Why do I have a "pending" transaction?

You may notice a pending transaction for calling credit on your card statement or Google Pay. This pending transaction is an authorization request and not a charge. The authorization request is a temporary hold that changes when the payment goes through.

Manage auto-recharge payments

If you turn on auto-recharge in Google Voice, your charges for calling credit show under "Subscriptions and services" in Google Pay. You can make payments by visiting pay.google.com. Auto-recharge payments can't be managed from the Google Pay mobile app.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.

Cancel an auto-recharge

If you cancel an auto-recharge subscription, any payments you already made aren't refunded.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.
  3. Select Cancel subscription.
  4. Go to voice.google.com.
  5. At the top right, click Settings "".
  6. On the left, click Payments.
  7. Next to "Auto-recharge," select Off.

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