When you buy an eligible device from the Google Store or a retail partner, you can also purchase a Preferred Care plan.
Preferred Care is an extended warranty plan you can buy for eligible devices purchased from the Google Store or a retail partner. It offers protection beyond the standard Google warranty.
There are two types of Preferred Care plans:
- 2-year plan: A one-time payment
- Monthly plan: Paid monthly for up to 60 months for newer devices (Pixel 7a and later, Pixel Watches, and Pixel Tablets) or 36 months for older devices. Monthly plan not available for Fitbit.
Plans are optional and can be canceled at any time (applicable refund provided). Learn how to cancel your Preferred Care plan.
Both plans include:
- Coverage for mechanical/electrical breakdowns after the Google warranty expires.
- Coverage for accidental damage from handling (drops, spills, cracks) on day 1.
- No claim limits for post-warranty mechanical/electrical breakdowns and two claims per rolling 12-month period for accidental damage from handling (max $1,500 per claim).
- In-store cracked screen repairs for eligible devices.
- Cracked screen repair service fee is $29. Replacement service fee varies by device ($19-$129). See service fees by device below.
- Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality.
- For replacements, you can avoid a non-return fee by returning your damaged or malfunctioning device.
Please review Terms and Conditions for full details, which include a binding arbitration provision.
Select an eligible device below for plan prices (plus tax, if applicable):
- Pixel 9a
- Pixel 9
- Pixel 9 Pro
- Pixel 9 Pro XL
- Pixel 9 Pro Fold
- Pixel Watch 3 (41 mm and 45 mm)
- Pixel Watch 2
- Pixel Tablet (with or without Charging Speaker Dock)
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
- Pixel 7a
- Pixel 7 Pro
- Pixel 7
- Fitbit Ace LTE
- Fitbit Ace 3
- Fitbit Sense 2
- Fitbit Versa 4
- Fitbit Charge 6
- Fitbit Inspire 3
- Fitbit Luxe
- Fitbit Luxe gorjana Special Edition
Buy Preferred Care with your item on the Google Store
How to buy Preferred Care
- With a new device from the Google Store: Add it to your cart during checkout.
- Within 30 days of buying a device from Google Store or from a third party retailer: Check the Preferred Care eligibility page.
- Go to the Preferred Care management page: store.google.com/preferred_care.
- Locate the device order you’d like to add Preferred Care to and click Review and buy.
- Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
- For Fitbit Ace LTE: Preferred Care can also be added through the Fitbit Ace app within 30 days of purchase.
Important details:
- Claim limits: There are limits on accidental damage claims (usually 2 per year).
- Service fees/deductibles: You'll pay a fee for repairs or replacements.
- Exclusions: Preferred Care doesn't cover everything (e.g., intentional damage, abuse, losses covered by the manufacturer's warranty).
Coverage, cost & service fees/deductibles
See below for eligible devices and plan prices.
Phones
Pixel 9a- Monthly plan: $6/mo USD, 60-month maximum duration
- Two-year plan: $109 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $8/mo USD, 60-month maximum duration
- 2-year plan: $159 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $79 USD
- Monthly plan: $12/mo USD, 60-month maximum duration
- 2-year plan: $249 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $129 USD
- Monthly plan: $15/mo USD, 60-month maximum duration
- 2-year plan: $279 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $129 USD
Important: For Fold devices, only the outer smaller screen is covered under the repair deductible. The inner, two-fold screen is not covered under the repair deductible.
- Monthly plan: $6/mo USD, 60-month maximum duration
- 2-year plan: $109 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $5/mo USD, 60-month maximum duration
- 2-year plan: $99 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $9/mo USD, 60-month maximum duration
- 2-year plan: $199 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $99 USD
- Monthly plan: $7/mo USD, 60-month maximum duration
- 2-year plan: $149 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $79 USD
Tablets
Pixel Tablet (with or without Charging Speaker Dock)- Monthly plan: $5/mo USD, 60-month maximum duration
- 2-year plan: $99 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Watches
Pixel Watch 3 (41 mm and 45 mm)- Monthly plan: $4/mo USD, 60-month maximum duration
- 2-year plan: $89 USD
- Accidental damage walk-in screen only repair service fee: $29 USD
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
- Monthly plan: $4/mo USD, 60-month maximum duration
- 2-year plan: $89 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Fitbit devices
Fitbit Ace 3, Fitbit Inspire 3- 2-year plan: $19 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $19 USD
- 2-year plan: $29 USD
- Accidental damage walk-in screen only repair service fee: N/A
- Mechanical or electrical breakdown and accidental damage (All other service fees): $29 USD
Disclaimers
If your device is shipped prior to February 24, 2025, your Service Contract Provider will be Assurant. For full program details and Terms and conditions click here.
Related resources
Preferred Care is an extended warranty plan you can buy for eligible devices purchased from the Google Store. It offers protection beyond the standard Google warranty.
What Preferred Care covers
Product damage
Covers product damage or hardware failures due to:
- Liquid resistance failure
- Screen failure
Hardware failure
Covers your item from hardware failure due to manufacturer's defects in material and workmanship after Google's warranty expires.
Failure to locate (monthly plan only)
For users outside of Quebec with Pixel 8 or newer phones, the monthly plan also includes failure to locate coverage.
Protect your phone by activating Find My Device when you receive your new device. If your covered device is missing and Find My Device fails to locate your device, Preferred Care will cover your device replacement.
For details on what is covered under Preferred Care, review Terms and Conditions. You may cancel at any time.
There’s one type of payment plan:
- Monthly plan: Paid monthly until cancelled for up to 60 months
Select an eligible device below for plan prices (plus tax, if applicable):
- Pixel 9a
- Pixel 9
- Pixel 9 Pro
- Pixel 9 Pro XL
- Pixel 9 Pro Fold
- Pixel Watch 3 (41 mm and 45 mm)
- Pixel Watch 2
- Pixel Tablet with Charging Speaker Dock
- Pixel Tablet without Charging Speaker Dock
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
Buy Preferred Care with your item on the Google Store
How to buy Preferred Care:
- With a new device from the Google Store: Add it to your cart during checkout.
- Within 30 days of buying a device from Google Store:
- Check the Preferred Care eligibility page.
- Go to the Preferred Care management page.
- Locate the device order you’d like to add Preferred Care to and click Review and buy.
- Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
Important:
- When you buy Preferred Care through the Google Store, Assurant administers item repair or replacement.
- Assurant covers mechanical/electrical breakdowns after Google's warranty ends.
- Assurant also provides coverage for accidental damage claims upon enrollment or when Google ships your device, whichever is later.
Coverage, cost & excess fees
Phones
Pixel 9a- Monthly plan: $8/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: $39 CAD
- Hardware failure and all other product damage repair or replacement service fee: $99 CAD
- Replacement for failure to locate service fee: $119 CAD
- Monthly plan: $10/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: $39 CAD
- Hardware failure and all other product damage repair or replacement service fee: $99 CAD
- Replacement for failure to locate service fee: $119 CAD
- Monthly plan: $15/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: $39 CAD
- Hardware failure and all other product damage repair or replacement service fee: $159 CAD
- Replacement for failure to locate service fee: $229 CAD
- Monthly plan: $18/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: $29 CAD
- Hardware failure and all other product damage repair or replacement service fee: $159 CAD
- Replacement for failure to locate service fee: Pixel 9 Pro Fold $229 CAD, Pixel Fold N/A
Important: For Fold devices, only the outer smaller screen is covered under the repair deductible. The inner, two-fold screen is not covered under the repair deductible.
- Monthly plan: $7/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: $39 CAD
- Hardware failure and all other product damage repair or replacement service fee: $59 CAD
- Replacement for failure to locate service fee: $59 CAD
Tablets
Pixel Tablet (with Charging Speaker Dock)- Monthly plan: $6/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: N/A
- Hardware failure and all other product damage repair or replacement service fee: $129 CAD
- Replacement for failure to locate service fee: N/A
- Monthly plan: $6/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: N/A
- Hardware failure and all other product damage repair or replacement service fee: $59 CAD
- Replacement for failure to locate service fee: N/A
Watches
Pixel Watch 3 (41 mm and 45 mm)- Monthly plan: $5/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: N/A
- Hardware failure and all other product damage repair or replacement service fee: $59 CAD
- Replacement for failure to locate service fee: $59 CAD
- Monthly plan: $5/mo CAD (60-month maximum duration)
- Product damage walk-in screen failure repair service fee: N/A
- Hardware failure and all other product damage repair or replacement service fee: $59 CAD
- Replacement for failure to locate service fee: $89 CAD
Claim limits
Important: There's no limit for hardware failure claims after Google’s warranty expires.
|
Category |
Device |
2-year plan |
Monthly Coverage |
|---|---|---|---|
|
Phones |
Pixel 6 / 6 Pro and future devices |
Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement |
Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement |
|
Pixel 5 and prior devices |
Two product damage incidents over a 24-month period |
N/A |
|
| Tablets | Pixel Tablet | Two product damage incidents per rolling 12-month period based on the date of the first repair or replacement | Two product damage incidents per rolling 12-month period based on the date of the first repair or replacement |
| Watches | Pixel Watch 2 and later | Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement | Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement |
|
Laptops |
All available |
Two product damage incidents over 24-month period |
N/A |
Related resources
Preferred Care is an extended warranty plan you can buy for eligible devices purchased from the Google Store. It offers protection beyond the standard Google warranty.
There are 2 types of payment plans:
- 2-year plan: A one-time upfront payment, which can be financed together with a device purchase.
- Monthly plan: Paid monthly until cancelled for up to 60 months.
What Preferred Care covers
Accidental damage
Covers accidental damage, like drops, liquid spills, and cracks for as long as the item is enrolled. You can find pricing, deductibles, and claim limits below.
Mechanical or electrical breakdowns
For as long as the item is enrolled, it covers your item from mechanical or electrical breakdowns incurred after expiration of Google’s limited manufacturer warranty.
For details on what's covered under Preferred Care, review the Preferred Care Terms and Conditions.
Select an eligible device below for plan prices:
- Pixel 9a
- Pixel 9 Pro XL
- Pixel 9 Pro
- Pixel 9
- Pixel 9 Pro Fold
- Pixel Watch 3 (41 mm and 45 mm)
- Pixel 8 Pro
- Pixel 8
- Pixel 8a
- Google Pixel Fold
- Pixel 7a
- Pixel Watch 2
- Pixel Tablet
Important: In Japan, Preferred Care is offered in partnership with Asurion Japan K.K., a trusted provider of mobile protection and technical support. Asurion Japan Co., Ltd. provides mobile protection and after-sales support, in partnership with leading mobile carriers. It supports more than 65 million customers in Japan. For more information on Asurion Japan K.K., you can go to their website.
Buy Preferred Care with your item on the Google Store
How to buy Preferred Care:
- With a new device from the Google Store: Add it to your cart during checkout.
- Within 30 days of buying a device from the Google Store: Check the Preferred Care eligibility page.
- Preferred Care isn’t available for devices purchased from third-party retailers in JP.
- Go to the Preferred Care management page.
- Locate the device order you’d like to add Preferred Care to and click Review and buy.
- Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
Coverage, cost & deductibles
Phones
Pixel 9a- Monthly plan: ¥600 JPY
- 2-year plan: ¥12,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY
- Monthly plan: ¥1,500 JPY
- 2-year plan: ¥29,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥11,550 JPY
- Monthly plan: ¥900 JPY
- 2-year plan: ¥17,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥9,900 JPY
- Monthly plan: ¥1,900 JPY
- 2-year plan: ¥33,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥14,190 JPY
- Monthly plan: ¥1,400 JPY
- 2-year plan: ¥28,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥11,550 JPY
- Monthly plan: ¥500 JPY
- 2-year plan: ¥11,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY
Watches
Pixel Watch 3 (41 mm & 45 mm), Pixel Watch 2- Monthly plan: ¥500 JPY
- 2-year plan: ¥11,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY
Tablets
Pixel Tablet- Monthly plan: ¥600 JPY
- 2-year plan: ¥12,000 JPY
- Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY
Claim limits
Important: There's no limit for mechanical breakdown claims after Google's warranty expires.
|
Category |
Device |
2-year plan |
|---|---|---|
|
Phones |
Pixel 7a and newer devices |
Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first replacement |
|
Tablets |
Pixel Tablet |
Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first replacement |
|
Watches |
Pixel Watch 2 and later |
Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first replacement |
Related resources
Preferred Care is an extended warranty plan you can buy for eligible devices purchased from the Google Store.
What Preferred Care covers
Accidental & other damages
Covers accidental damage, such as drops, liquid spills, screen, and other cracks for as long as the item is enrolled. Also includes pet damage, malicious damage and cover for device breakdown after 24 months. You can find pricing, excess fees, and claim limits below.
Loss & theft
If you have purchased Preferred Care with Loss and Theft, your eligible item is also covered if it is lost or stolen.
For details on what is covered under Preferred Care, review Terms and Conditions.
Types of payment plans
There are two types of Preferred Care payment plans:
- 2-year plan: A one-time upfront payment.
- Monthly plan: Paid monthly until cancelled for up to 60 months.
Select an eligible device below for plan prices (plus tax, if applicable):
- Pixel 9a
- Pixel 9
- Pixel 9 Pro
- Pixel 9 Pro XL
- Pixel 9 Pro Fold
- Pixel Watch 3 (41 mm and 45 mm)
- Pixel 8 Pro
- Pixel 8
- Pixel Fold
- Pixel 8a
- Pixel 7a
- Pixel Watch 2
- Pixel Tablet (with or without Charging Speaker Dock)
Tip: In the UK, Preferred Care is offered in partnership with Asurion Europe Limited. Asurion specializes in mobile device protection and warranty plans and is a UK-based company authorized by the Financial Conduct Authority (FCA). Products of Preferred Care are insurance policies issued by WDP Insurance Limited.
Buy Preferred Care with your item on the Google Store
You can buy Preferred Care in the following ways:
- With a new device from the Google Store: Add it to your cart during checkout.
- Within 30 days of buying a device from the Google Store: Check the Preferred Care eligibility page.
- Tip: Preferred Care is not available for devices purchased from third party retailers in the UK.
- Go to the Preferred Care management page: Locate the device order you’d like to add Preferred Care to and click Review and buy.
Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
Coverage, cost & excess fees
Phones
Pixel 9a- Monthly plan:
- Damage only: £4.49
- With Loss and Theft: £6.49
- Two-year plan:
- Damage only: £79 GBP
- With loss and theft: £119 GBP
- Excess fees for accidental damage claims: £59 GBP
- Excess fees for loss and theft claims: £79 GBP
- Excess fees for breakdown claims after month 24: £59 GBP
- Monthly plan:
- Damage only: £6.49
- With Loss and Theft: £7.99
- Two-year plan:
- Damage only: £109 GBP
- With Loss and Theft: £149 GBP
- Excess fees for accidental damage claims: £59 GBP
- Excess fees for loss and theft claims: £79 GBP
- Excess fees for breakdown claims after month 24: £59 GBP
- Monthly plan:
- Damage only: £8.99
- With Loss and Theft: £10.99
- Two-year plan:
- Damage only: £179 GBP
- With Loss and Theft: £219 GBP
- Excess fees for accidental damage claims: £79 GBP
- Excess fees for loss and theft claims: £109 GBP
- Excess fees for breakdown claims after month 24: £79 GBP
- Monthly plan:
- Damage only: £13.99
- With Lost and Theft: £15.99
- Two-year plan:
- Damage only: £269 GBP
- With Loss and Theft: £309 GBP
- Excess fees for accidental damage claims: £99 GBP
- Excess fees for loss and theft claims: £159 GBP
- Excess fees for breakdown claims after month 24: £99 GBP
- Monthly plan:
- Damage only: £4.49
- With Loss and Theft: £6.49
- Two-year plan:
- Damage only: £79 GBP
- With Loss and Theft: £119 GBP
- Excess fees for accidental damage claims: £39 GBP
- Excess fees for loss and theft claims: £59 GBP
- Excess fees for breakdown claims after month 24: £39 GBP
Watches
Pixel Watch 3 (41 mm and 45 mm), Pixel Watch 2- Monthly plan:
- Damage only: £4.49
- With Loss and Theft: £6.49
- Two-year plan:
- Damage only: £79 GBP
- With Loss and Theft: £119 GBP
- Excess fees for accidental damage claims: £39 GBP
- Excess fees for loss and theft claims: £59 GBP
- Excess fees for breakdown claims after month 24: £39 GBP
Tablets
Pixel Tablet (with or without Charging Speaker Dock)- Monthly plan:
- Damage only: £5.99
- With Loss and Theft: £7.99
- Two-year plan:
- Damage only: £99 GBP
- With Loss and Theft: £139 GBP
- Excess fees for accidental damage claims: £39 GBP
- Excess fees for loss and theft claims: £59 GBP
- Excess fees for breakdown claims after month 24: £39 GBP
Claim limits
|
Category |
Device |
Accidental damage claim limits: |
Accidental damage and Loss and Theft claim limits: |
|---|---|---|---|
|
Phones |
Pixel 7a, 8a, 8, 8 Pro, Pixel Fold and future eligible devices |
Up to 3 accidental damage incidents in any rolling 12-month period based on the date of the first replacement |
Up to 3 total accidental damage or Loss and Theft incidents in any rolling 12-month period based on the date of the first replacement |
|
Tablets |
Pixel Tablet with Charging Speaker Dock Pixel Tablet |
Up to 3 accidental damage incidents in any rolling 12-month period based on the date of the first replacement |
Up to 3 total accidental damage or Loss and Theft incidents in any rolling 12-month period based on the date of the first replacement |
|
Watches |
Pixel Watch 2 and later |
Up to 3 accidental damage incidents in any rolling 12-month period based on the date of the first replacement |
Up to 3 total accidental damage or Loss and Theft incidents in any rolling 12-month period based on the date of the first replacement |
Tip: If you are enrolled for more than 24 months, it offers protection for device breakdown beyond the standard Google manufacturers warranty of 24 months in the UK.
Cancellation & refund policy
To learn more about how to cancel your Preferred Care plan and how you will be refunded, review the detailed cancellation and refund policy.
Disclaimers
[1] Preferred Care benefits are separate from consumer’s right to a no charge repair or replacement, by the seller, of goods that do not conform with the contract of sale.
[2] 0330 808 4291 is open 8am-9pm Monday to Friday, 8am-8pm on Saturday and 9am-6pm on Sunday. We are also open on Bank Holidays (excluding Christmas Day and Easter Sunday). Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in inclusive or at no charge calls packages. If you’re calling from abroad please dial +44 330 808 4291 replacing + with the international dialing prefix relevant to your location (check with your operator for details of international rates).
Related resources
The Preferred Care 2-year plan is currently only available for devices purchased in the US, Canada, UK and Japan.
