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Get Preferred Care from the Google Store

When you buy an eligible device from the Google Store, add Preferred Care1 to get the following benefits:

Preferred Care 2-Year and Preferred Care Monthly Coverage:

  • All phones come with a manufacturer’s warranty to cover mechanical or electrical breakdowns that occur through no fault of the owner. Google Preferred Care plans provide this coverage after the manufacturer’s warranty expires, for as long as a device is enrolled.
  • Preferred Care protection covers accidental damage (including drops, liquid spills, and cracks) for the term of the plan, effective when your device ships. 
  • The 2-year plan is available as a one-time purchase, or through monthly payments with financing (US only). This coverage option provides 24 months of protection, effective when the device ships. 
  • Monthly coverage is available as a monthly recurring payment and provides up to 36 months of protection, effective when the device ships.

The Preferred Care 2-year plan is currently available for Pixel 6 Pro, Pixel 6, Pixel 5a (5G) (US only), Pixel 5, Pixel 4a (5G), Pixel 4a, Pixel Slate, Pixelbook, and Pixelbook Go devices purchased in the US, Canada, and Puerto Rico (depending on availability). Preferred Care Monthly Coverage is currently available for Pixel 5a (5G) (US only), Pixel 6, and Pixel 6 Pro. Claims are subject to a service fee outlined in the Service Fees section below. 

Buy Preferred Care with a device on the Google Store

To purchase Preferred Care with a device from the Google Store:

  1. Select a device and continue to the Services page.
  2. In the "Preferred Care" box, select Add to order.
  3. Complete the checkout process. Your coverage period starts when your device ships.

Buy Preferred Care after you’ve purchased a device from the Google Store

You can enroll in Preferred Care after you purchased your device from the Google Store up to 15 days after your device has been shipped. 

  1. Navigate to the Preferred Care management page at store.google.com/preferred_care.
  2. Locate the device order you’d like to add Preferred Care to and click Review and buy
  3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Tip: When you buy Preferred Care through the Google Store, device repair or replacement is handled by Assurant1, our partner who provides coverage for your device.

Google retail in-store purchases

You can add Preferred Care at the time of in-store purchase at the Google Chelsea retail store, located at 15th & 9th Ave, New York, NY 10011.

Important: You can't add Preferred Care to an in-store order after your purchase.

What it covers

Accidental damage

Preferred Care 2-year plan and Preferred Care Monthly Coverage:

Covers accidental damage (including drops, liquid spills, and cracks) for the term of your coverage. Pricing, service fees, and claim limits can be found in the tables below. 

To start a claim, follow these steps.

Mechanical or electrical breakdowns

Covers your device from mechanical or electrical failure after the manufacturer's warranty expires for as long as the device is enrolled.

Coverage, pricing & service fees

Preferred Care 2-year plan and Preferred Care Monthly Coverage (US, PR, and CA) is subject to the service fees below:

 

Category

Device

Plan charge per device (plus applicable taxes)

Accidental damage3 walk-in screen repair service4 fee

Mechanical or electrical breakdown & all other accidental damage3 repair or replacement service fee
 

Phones

Pixel 6 Pro

Two-Year Coverage:

$199 USD


Monthly Coverage:

$9/mo USD

$29 USD

$149 USD

Pixel 6

Two-Year Coverage:

$149 USD


Monthly Coverage:

$7/mo USD

$29 USD

$99 USD

Pixel 5a (5G) (US only)

Two-Year Coverage:

$99 USD 


Monthly Coverage:

$5/mo USD 

$69 USD 

$99 USD

Pixel 5

$129 USD

$99 USD

$129 USD

Pixel 4a (5G)

$129 USD

$99 USD

$129 USD

Pixel 4a

$99 USD

$69 USD

$99 USD

Pixel 4

$149 USD

$79 USD

$129 USD

Pixel 4 XL

$149 USD

$99 USD

$149 USD

Pixel 3a

$89 USD

$29 USD

$79 USD

Pixel 3a XL

$89 USD

$39 USD

$89 USD

Pixel 3

$129 USD

$49 USD

$99 USD

Pixel 3 XL

$129 USD

$79 USD

$129 USD

Pixel 2

$129 USD

N/A

$79 USD

Pixel 2 XL

$129 USD

N/A

$99 USD

Laptops

Pixelbook Go

$149 USD

N/A

$99 USD

Pixelbook

$249 USD

N/A

$99 USD

Pixel Slate

$149 USD

N/A

$99 USD

Claim limits

 

Category

Device

2-year plan

Monthly Coverage (over coverage term)

Phones

Pixel 6 / 6 Pro and future devices

2 incidents per consecutive 12-month period based on the date of the first repair or replacement

2 incidents per consecutive 12-month period based on the date of the first repair or replacement

Pixel 5a (5G) (US only)

2 incidents over 24-month period

2 incidents per consecutive 12-month period

Pixel 5 and prior devices

2 incidents over 24-month period

N/A

Laptops

All available

2 incidents over 24-month period

N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

  • Start your claim as soon as possible (claim must be reported within 90 days of the incident).
  • Walk-in repairs are available through UBREAKIFIX for Pixel screen repairs only. 
  • If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
  • If you don’t know how long it’s been since you bought your device, check your order history on the Google Store. 
  • If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. Your replacement may be a new, refurbished, or recertified device of like kind and quality. For complete details, read sample terms and conditions.

File a Preferred Care claim on the web

To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready.

File a Preferred Care claim over the phone

  1. To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
  2. Call Assurant at 877-406-4372. You’ll need your credit card to pay the deductible as listed in the deductibles chart.
  3. If your claim is authorized for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorized for walk-in repair, you’ll receive an email with walk-in center location information.
  4. If you get a replacement device:
  5. Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. You can reuse the box your replacement came in.
  6. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
  7. To find out how to ship your package, check the shipping label.
  8. Send your damaged device back within 14 days of getting your replacement.
    • If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
    • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you can get a replacement

You may be entitled to a replacement in the accidental damage or mechanical or electrical breakdown situations described above.

Replacements are not available if:

  • You lost your device, it was stolen, or you don’t have it anymore.
  • If your claim is for accidental damage and you’ve purchased:
    • Preferred Care 2-year plan for a Pixel 5a or older and your device has been replaced twice for accidental damage already, OR
    • Preferred Care Monthly Coverage or Preferred Care 2-year plan for Pixel 6 or newer and your device has been replaced twice for accidental damage in the past 12 months

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read Preferred Care from the Google Store Sample Terms and Conditions

Cancel or transfer Preferred Care

Cancel Pixel Pass (US Only)

When included in Pixel Pass, Preferred Care can't be cancelled as a standalone service. In order to cancel Preferred Care, your Pixel Pass subscription must be cancelled.

For info on Pixel Pass and how to purchase, read Subscribe to Pixel Pass.

For info on how to cancel Pixel Pass, read Cancel Pixel Pass.

Cancel and get a refund

If you’re not happy with Preferred Care from the Google Store, you can contact Google to get a refund.
  • Within 30 days of buying: If you haven’t filed a claim, you can get a full refund for Preferred Care.
  • After 30 days: You can get a prorated refund (less any claims paid up to the cancellation date).
Cancellation/refund provision may vary by state. Check plan Terms and Conditions for state-specific cancellation and refund methods.

Transfer Preferred Care

Preferred Care 2-year Coverage can be transferred if you give your device to a new owner. You can request to transfer Preferred Care to the new owner by visiting mydeviceprotect.com. Transfers only work in the country where the device was bought. (For example, if you bought the device in the US, you can’t transfer Preferred Care if you give the device to someone in Canada.)
Preferred Care can’t be transferred to a different device. It covers only the device with which it was purchased.
Preferred Care Monthly Coverage can not be transferred to a new owner. 

Get a refund for a returned device

If you return your device to Google within 30 days of buying it, we’ll automatically cancel your Preferred Care plan and refund you the full price of the plan.

1Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant. For more information, including limitations and exclusions, read Preferred Care Sample Terms and Conditions. Your service contract with Assurant and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, would like to request a paper copy, or for customer support and general program inquiries, please contact Assurant at 877-406-4372. To request a sample copy of the terms and conditions specific to your state, call 866-450-5185.

2Canada Only. The service contract in Canada is administered by Federal Warranty Service Corporation. Federal Warranty Service Corporation operates under the name of Assurant. Assurant is a registered trademark of Assurant, Inc. Your service contract with Assurant and related service communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, or would like to request a paper copy, please contact Assurant at 877-406-4372.

3Claim limits apply. Refer to your coverage documents for details.

4When service is available and provided at one of our participating walk-in centers. Walk-in centers are not available in every state. Check locations here

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