Learn how to ship your trade-in device

Prepare your device for trade-in

To ship your trade-in device, use the prepaid trade-in kit sent to you and follow the included instructions.

Important: To receive a trade-in refund you must remove any device locks such as passwords, patterns, pins, and fingerprint lock. Then, factory reset the device. Devices that aren’t unlocked and factory reset will be returned.

1. Transfer data from your old device

• Learn how to set up your Pixel phone.
• Learn how to set up your Pixel watch.

2. Remove activation locks from the device

• Learn how to turn off device protection for Android.
• Learn how to turn off Find My for iPhone.
• Learn how to disable Samsung Lock for Samsung phones.

3. Factory reset your device

Important: After a factory reset is complete, your device won't require a password for the device or your account. If you need a password, the factory reset isn't complete and you must try again.

Pixel

Pixel Phone

1. Open your phone's Settings app .
2. Tap System  Reset options  Erase all data (factory reset).
   • If needed, your phone asks for your PIN. Enter your PIN  tap Erase all data.

Learn how to reset your Pixel phone to factory settings.

Pixel Watch

1. Fully charge and power on your Google Pixel Watch.
2. Open the Settings app .
3. Tap System.
4. Scroll down and tap Disconnect & reset.

For more information:

• Learn how to prepare your Google Pixel Watch for return.
• Learn how to fix Wear OS connection issues.

Apple

• Learn how to reset your iPhone or iPad to factory settings.
• Learn how to reset your Apple Watch.

Other OS

• Learn how to reset other Android devices to factory settings.
• Learn how to reset your Samsung Watch.
• Learn how to reset your Fitbit.

If you need additional support, contact your device manufacturer. 

4. Package your device

1. Erase any downloaded SIMs.
2. Power off your device.
3. Remove the SIM card from the SIM tray.
   • Important: Leave the SIM tray in the device.
4. Remove any accessories from your device, such as:
   • Phone case
   • Watch band
   • Screen protector
   • Charger
5. Place the device in the provided box.
6. Seal the box and attach the prepaid shipping label.
   1. If you have multiple trade-in kits, match the trade-in ID on your kit with the trade-in ID in your Order History. To find your trade-in ID:
      1. Go to your Order History.
      2. Select View or edit order.

5. Ship your device to PCS Wireless with Japan Post

Important:

• If you cancel your trade-in, throw the trade-in kit away.
• Once you send in your device, you can't cancel the trade-in process.
• Do not send in devices with damaged or swollen batteries. These won’t receive any credit and can’t be returned.

Related resources

• Learn about trade-in condition requirements
• Learn about estimated trade-in value
• Learn about trade-in eligibility
• Learn how to add trade-in order