Learn how to ship your trade-in device

Fully reset your trade-in device for maximum value

To ship your trade-in device, use the prepaid trade-in kit sent to you and follow the detailed instructions included in the kit.

Prepare your old device:
- Transfer data from your old device to your new one.
  - Learn how to set up your Pixel phone.
  - Learn how to set up your Pixel watch.
- Remove activation locks from the device. If the device has activation locks turned on, PCS Wireless is unable to properly evaluate your device and the device will be returned to you.
  - Learn how to turn off device protection for Android.
  - Learn how to turn off Find My for iPhone.
- Factory reset the device. Do not reset through the Recovery menu or by using your device’s buttons. If PCS Wireless receives a device that hasn’t been factory reset, it will be returned to you.
- Erase any downloaded SIMs or remove any SIM and memory cards.
- Power off the device.
Pack your device in the prepaid trade-in kit.
- Remove watch bands for any smartwatches.
- If you have multiple trade-in kits, match the trade-in ID on your kit with the trade-in ID in your order history.
- To find your trade-in ID:
  1. Go to Order history.
  2. Select View or edit order.
  3. Review “Trade-in details.”
Attach the shipping label.
Ship the device to PCS Wireless through Japan Post.
- If you don't want to continue with your trade-in, throw the trade-in kit away.
- Once you send in your device, you can't cancel the trade-in process.
- Do not send in devices with damaged or swollen batteries. These won’t receive any credit and can’t be returned.