How do I erase my Fitbit device?

Before you give your Fitbit device to another person or return it, erase the device to remove apps, stored data, personal information, credit and debit cards* (for devices with contactless payments), and saved settings.

*Note that erasing your Fitbit device doesn’t remove Suica. If you use Suica, remove Suica in the Fitbit app before giving your Fitbit device to another person. For more information, see How do I use Suica on my Fitbit device?

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Ace 2
  1. Connect Ace 2 to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. On your Fitbit device, open the Settings app Clear User Data. If you don't see the option to Clear User Data, close the Settings app  and reopen it while Ace 2 is connected to the charger.
  3. When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.

If you're giving away your Fitbit device, be sure to remove the device from your account. For instructions, see How do I set up my Fitbit device?

Ace 3, Inspire, Inspire HR, and Inspire 2

To erase your data from your device:

  1. On your Fitbit device, open the Settings app Clear User Data.
  2. When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.

Note: On Inspire 2, deactivate Tile  before you erase your Fitbit device. For instructions, see What should I do if I lose my Fitbit device?

If you're giving away your Fitbit device, be sure to remove the device from your account. For instructions, see How do I set up my Fitbit device?

Aria series
Aria:
  1. Remove the batteries.
  2. Wait 10 seconds, then reinsert them.
Aria 2:
  1. Remove the batteries.
  2. Press the small button directly above the battery slots.
  3. While pressing the button, reinsert the batteries. Be sure to press the button for at least 10 seconds.
  4. Return the cover to the battery compartment and press down until it’s secure.

If you're giving away your Fitbit device, be sure to remove the device from your account. For instructions, see How do I set up my Fitbit device?

Note that Aria Air doesn't store personal data.

Charge 3 and Charge 4

On your Fitbit device, open the Settings app  About  Clear User Data.

If you're giving away your Fitbit device, be sure to remove the device from your account. For instructions, see How do I set up my Fitbit device?

Charge 5, Charge 6, Inspire 3, and Luxe
  1. Swipe down from the clock screen to find the Settings app .
  2. On your Fitbit device, open the Settings app  Device Info Clear User Data

If you're giving away your Fitbit device, be sure to remove the device from your account. For instructions, see How do I set up my Fitbit device?

Flyer

Erase Fitbit Flyer to clear all paired devices from memory and set the language for voice prompts and notifications to English.

Press the following buttons in this order:

  1. Up
  2. Down
  3. Up
  4. Down
  5. Up
  6. Select

When the erase is complete, the LED flashes white 5 times and Flyer turns off.

Sense series and Versa series

On your Fitbit device, open the Settings app  About  Factory Reset.

Note: On Fitbit Versa Lite Edition, you can delete apps to remove personal information from your watch. For instructions, see How do I install and manage apps on my Fitbit device?

If you're giving away your Fitbit device, be sure to remove the device from your account. For instructions, see How do I set up my Fitbit device?

Other devices
For devices not listed above, your data is automatically cleared when the device is paired to a new account. To remove the Fitbit device from your account, follow the instructions in How do I set up my Fitbit device?

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