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Learn more about our top Google Store promotions.

Get help with Google Store device purchases & pre-orders

Learn how to pre-order the latest phones, displays, accessories, and other items from the Google Store.

About authorization holds

You may notice an authorization hold on your card after you pre-order your item. This pending charge is temporary and usually held for 7 days but may vary depending on your bank. If you use a debit card, you may notice an authorization hold as a charge on your online statement. Your bank automatically reverses these holds when the authorization is released.

You’ll be charged the full price of your device when it ships. If you have more questions about authorization holds, please contact your bank or card provider.

For orders in Japan: Authorization reversals can take up to 45–60 days for banks to process. Please contact your bank about the average time taken for a hold to be removed.

Lightbulb icon For help with competing offers for Google products sold on Google Store or by authorized retailers, learn more here.

Learn about pre-orders

Some items are available to pre-order, which means you can place the order before the official sale date. When you check out, you get an estimated delivery date and a temporary authorization hold on your payment method. You're charged once the order ships from the warehouse.

Learn about out of stock items

 

Check device availability by location

Based on your location, different items are for sale on the Google Store. Not every device is available in every region. Make sure you choose a location that matches your shipping address. To change your Google Store location or language, go to the region and language selection page. Learn more about devices available by location.

Need more help?

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