Find your orders and shipments

To find your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number.

1. Open the order confirmation or shipment confirmation email from the Google Store.
2. Find your order number.
3. Choose the option that best describes you:

You’re signed in to your Google Account

Find orders you placed while signed in

1. Go to your Google Store Order history.
2. Choose the order you want to review.

Important: To find orders you placed during an in-person delivery appointment, follow the "Find orders you placed as a guest" instructions below.

Find orders you placed as a guest

1. Go to store.google.com/authentication.
2. Enter the email address you used to place the order, and the order number from your confirmation email.
3. Tap or click Find order.
4. Choose the order you want to review.

This process also applies to orders delivered in-person or bought during the delivery appointment. If you can’t find your order number, contact us.

Important: If you checked out as a guest and need a VAT invoice, contact us.

You’re not signed in to your Google Account

Find orders you placed while signed in

1. Go to your Google Store Order history.
2. On the left side of the screen, sign in to your Google Account.
3. Choose the order you want to review.

Important: To find orders you placed during an in-person delivery appointment, follow the "Find orders you placed as a guest" instructions below.

Find orders you placed as a guest

1. Go to store.google.com/authentication.
2. On the right side of the screen, enter the email address you used to place the order, and the order number from your confirmation email.
3. Tap or click Find order.
4. Choose the order you want to review.

This process also applies to orders delivered in-person or bought during the delivery appointment. If you can’t find your order number, contact us.

Important: If you checked out as a guest and need a VAT invoice, contact Google Pay.

Change a shipment

Learn how to make changes to your shipments.

Understand shipment details

Your order is made up of shipments. For each shipment, you can find the:

• Order number.
• Order status. Possible statuses include:
  • Ordered: We’ve gotten your order and are preparing to send it. You still might be able to cancel the order.
  • Shipped: The shipping company has shipped your order.
  • Delivered: The shipping company has delivered your order.
  • Unable to deliver: The shipping provider wasn’t able to deliver your order, and it has been returned. Contact support to get a refund. It might take several days for your refund to appear on your statement, depending on your bank.
  • Canceled: The order has been canceled.
• Delivery date range.
• Items in your order.