To see your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number.
- Open the order confirmation or shipment confirmation email from the Google Store.
- Find your order number.
- Choose the option that best describes you:
You’re signed in to your Google Account
See orders you placed while signed in
- Go to your Google Store Order history.
- Choose the order you want to review.
See orders you placed as a guest
- Go to store.google.com/authentication.
- Enter the email address you used to place the order, and the order number from your confirmation email.
- Tap or click Find order.
- Choose the order you want to review.
If you can’t find your order number, contact us.
Note: If you checked out as a guest and need a VAT invoice, contact us.
You’re not signed in to your Google Account
See orders you placed while signed in
- Go to your Google Store Order history.
- On the left side of the screen, sign in to your Google Account.
- Choose the order you want to review.
See orders you placed as a guest
- Go to store.google.com/authentication.
- On the right side of the screen, enter the email address you used to place the order, and the order number from your confirmation email.
- Tap or click Find order.
- Choose the order you want to review.
If you can’t find your order number, contact us.
Note: If you checked out as a guest and need a VAT invoice, contact us.
Change a shipment
Learn how to make changes to your shipments.
Understand shipment details
Your order is made up of shipments. For each shipment, you can find the:
- Order number.
- Order status. Possible statuses include:
- Ordered: We’ve gotten your order and are preparing to send it. You still might be able to cancel the order.
- Shipped: The shipping company has shipped your order.
- Delivered: The shipping company has delivered your order.
- Unable to deliver: The shipping provider wasn’t able to deliver your order, and it has been returned. Contact support to get a refund. It might take several days for your refund to appear on your statement, depending on your bank.
- Canceled: The order has been canceled.
- Delivery date range.
- Items in your order.