Trade in your old phone

You can trade in your old phone for credit toward a new phone from the Google Store.

Here's some important info to know about trade-ins through Google Store, or learn more about the Google Fi trade-in program.

Note: For Pixel 5, Pixel 4a (5G), and Pixel 4a pre-orders, your trade-in estimate is valid for 30 days from the day your new phone is delivered.

Even though you can send your trade-in device at any time, if it arrives more than 30 days after your new device was delivered it'll be assessed at current market value instead of your quoted estimate. Current market value is determined by the trade-in terms.

Before you trade in

Tips to maximize your trade-in value

  • Factory reset the device and remove activation locks.
  • Ship the device within 20 days of trade-in. This will ensure it reaches us before the 30-day quote expiration.
  • Answer the initial trade-in questions accurately. The initial quote will be based on the information provided, but the final value will be based on what is observed during inspection. Any differences may negatively or positively impact device value.
  • Customers may still be able to trade-in devices that fail the below inspections, but they will be offered a lower refund that more accurately reflects the Trade-in Value.

Learn what’s checked during trade in inspection.

Factory reset your old phone
Important: Phones that aren’t reset when we get them will be valued at $0. Before you send us your old phone, factory reset it.

Related resources

Plan for your warranty coverage

  • All manufacturer warranties are void for the phone you’re trading in.
  • If the phone you’re trading in has device protection from the Google Store, you’ll get a prorated refund.
  • We recommend that you cancel all warranties from other providers before you trade in your phone.

Step 1: See your trade-in options

Choose a new phone

If you trade in your old phone, you can get a refund when you buy a new phone.

  1. Choose a Pixel phone. Then follow the steps that show.
  2. On the "Extra services" page, under "Trade-in your phone," tap or click Start trade in, then follow the on-screen instructions. Select details about the phone you’d like to trade in.
    Important: Make sure you can factory reset the phone before you send it to us. 
  3. You’ll find the estimated value for your trade-in. This value remains valid for 30 days from when you begin your trade-in.
  4. To add the new phone to your cart, tap or click Add to cart.
  5. Check out to begin your trade in and complete your order.

Tip: After you start your trade-in, you’ll get a confirmation email. Then, we’ll send you a kit with a pre-paid envelope so that you can send your old phone to us.

Check the status of your trade-in

You can find the status of your trade-in by selecting "Trade-in details" from your order history.

  • Confirmed: You started the trade-in process and got an email confirmation.
  • Device assessed: We’ve sent you an email with the value of your old device.
  • Canceled: You canceled your trade-in before you got your kit.

Step 2: Send us your old phone

You might want to transfer data from your old phone to your new one before you send it to us.

Using the prepaid envelope we sent you, follow these steps:

  1. Important: Factory reset your old phone using your manufacturer’s instructions. If you don’t factory reset, we can’t give you full credit for your trade-in.
  2. Remove the SIM card from your old phone.
  3. Put the phone in the pre-paid envelope from the trade-in kit and attach the shipping label.
  4. Ship the phone to us through USPS.

Step 3: Get credit for your trade-in

After we get the phone, we’ll review it within 3 business days.

  • If the phone’s value matches the estimate: We’ll credit the value of the phone to your credit card (if you purchase a Pixel).
  • If the phone’s value is lower: We’ll credit you the value of the phone if you selected to accept a change in value.

The estimate you see is based on the device specifications and condition you select. We'll do a full valuation when we get your device.

Learn what's checked during inspection
  • Does the device power on?
  • Does the Power Button function correctly?
  • Are all Activation Locks disabled? (Find My iPhone, Google Lock, and Samsung Lock)
  • Is the screen free of cracks, breaks and missing pieces?
  • Does the touchscreen work on the entire surface of the phone?
  • Is the screen free of any bruising and missing pixels?
  • Is the LCD LED Backlight working correctly (the screen is not dark)?
  • Is the device otherwise free of breaks or cracks in the housing, keypad, hinge, or battery door?
  • Does the device have a swollen battery?

Devices will fail LCD inspection if they have any of the following

  • Cracked Screen 
  • Damaged Screen
  • Burn-in 
  • Bruising (may appear as dead pixels or spots of discoloration)
  • Pixelation 
  • Delamination
  • Unresponsive Screen

Devices will fail housing inspection of they have any of the following

  • Major Case Crack 
  • Minor Case Crack
  • Major Scratch 
  • Camera Broken
  • Button/Key Broken 
  • Power Button Broken
  • Battery Missing 
  • Battery Door Broken
  • Case Bent

Understand trade-in value assessment

You might see reason why your trade-in value was affected. For more information about these reasons, see below:

  • Phone doesn’t turn on or off: The phone doesn’t turn on, turn off, or there’s a problem with the charger.

  • Damaged screen: The screen is cracked, damaged, bruised, missing pixels, or the LCD is dark or burnt out.

  • Touch screen doesn’t work: The touch screen isn’t responsive.

  • Phone isn’t factory reset: The phone’s activation lock is still on.

  • Incorrectly reported phone model: The phone model we received is different from the one you picked.

  • Phone received more than 30 days after initiation of trade-in.

  • Phone reported lost or stolen.

  • Received package was empty or had miscellaneous item.

(Optional) Cancel trade-in

  • If you don't want to process your trade-in, dispose the Shipping Kit.
  • If you've already sent your device, you can't cancel the trade-in.
  • If you return the phone you bought with your trade-in, you'll receive the trade-in value as a Google Store credit in your account.
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