Fix a Pixel screen that doesn't work correctly

1. On most phones, press your phone's power button for about 30 seconds, until your phone restarts.
2.  On the screen, you might need to tap Restart .

1. Turn on safe mode. Learn how to turn on safe mode
2. Once you're in safe mode, touch the screen.
   • If your screen works in safe mode, a downloaded app is most likely causing your issue.
     1. To exit safe mode, restart your phone.
     2. To find the app that’s causing issues, uninstall recently downloaded apps one by one.
     3. After you remove the app that's causing the problem, you can re-install the other apps that you removed.
   • If your screen doesn't work in safe mode, continue to the next section.

Tip: Aeroplane mode is automatically turned on when you enter safe mode. We recommend turning off aeroplane mode in order to continue using features, such as GPS, Wi-Fi and making phone calls.

Tip: Aeroplane mode is automatically turned on when you enter safe mode. We recommend turning off aeroplane mode in order to continue using features, such as GPS, Wi-Fi and making phone calls.

1. Touch the top-left corner of the screen.
2. Slowly drag your finger to the bottom-right corner without lifting. Try to move your finger slowly enough so that you can count to 10 before reaching the opposite corner of the screen.
   • If you can drag your Quick Settings bar and notifications all the way to the bottom of the screen
     The problem isn't caused by a specific area on your screen. Learn how to reset your phone to factory settings (below).
   • If your Quick Settings bar and notifications release while you're still dragging your finger across the screen
     Repeat the test. If they release again, note whether it happened in the same place on the screen. Then learn how to get help.

1. Open your phone's Settings app.
2. Tap System  Developer options. You'll see this only if you have Developer options turned on.
3. Turn off Developer options.

Tips:

• If your phone doesn't respond or stays blank, you can use your phone's buttons to trigger a factory data reset.
• If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.