If your photos and videos won't back up, you may be out of storage. To make more space, you can clean up your storage or buy more.
Important:
- If you're inactive in Google Photos for two years or more, your content may be deleted. Learn about the Google Photos inactivity policy.
- If you're over your storage limit for two years or more, your content may be deleted. Learn more about how your Google storage works.
- All photos and videos backed up in Storage saver (previously named high quality) or express quality before 1 June 2021 don't count towards your Google Account storage.
- Photos and videos backed up in original quality, regardless of date, continue to count towards your Google Account storage.
Check your storage
- On your iPhone or iPad, open the Google Photos app
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- Sign in to your Google Account.
- At the top, tap your profile picture or initial.
- Tap Google Photos settings
Back up
- At the top, you'll find an estimate of how long it will take to fill your storage.
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Back up Tips:
- If you haven't consistently backed up content recently, you're almost out of storage or your account is provided through work, school or another group, an estimate may not be available.
- If you have a supervised or K-12 school-provided account, the storage management tool isn't available.
- If your account is provided through work, school, family or another group, you can check your storage in your computer's browser or your mobile web browser at photos.google.com/quotamanagement.
Clean up storage
Important: When you manage storage, you manage the storage associated with your Google Account. You can also free up space on your device.
- On your iPhone or iPad, open the Google Photos app
- Sign in to your Google Account.
- At the top, tap your profile picture or initial.
- Tap Google Photos settings
- Under 'Review and delete', select any category.
- Tap Select.
- Select the items that you want to delete.
- Tap Move to bin
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.Some items don't count towards your Google Account storage. For example, if you delete these items, your available storage won't change:
- Photos and videos backed up on express quality or high quality, now called Storage saver, before 1 June 2021. Learn more about your backup options.
- Photos and videos that you saved from partner sharing, as long as your partner continues to share them with you.
Buy more storage
Tip: Before you follow these steps, confirm that you have backup turned on. Learn how to turn on backup.
- On your iPhone or iPad, open the Google Photos app
- Sign in to your Google Account.
- At the top, tap your profile picture or initial
Account storage.
- Tap Get 100 GB+ of storage.
- Follow the instructions to complete your purchase.
Account storage.To downgrade or cancel a subscription, visit the App Store.
Fix issues with storage payments
Storage space doesn't increase after upgrade
It may take up to 24 hours for your new storage to become available after you purchase a new storage plan.
If your storage is still incorrect after 24 hours, sign in to your Google Account to see if your payment went through.
If your payment went through, it's been 24 hours since you upgraded and your storage is still incorrect, try these troubleshooting steps.
If a charge has been applied to your payment card, but you can't find a payment reflected on your Google Account, check whether you're signed in to multiple Google Accounts. If so, Google One may have been purchased on a different account. You can cancel the purchase on that account and repurchase Google One on the desired account. Learn how to cancel purchases on Google One.
- If you have another account with an existing Google One subscription, you can cancel it. After your subscription period ends, you can buy storage for another Google Account on your device.
- If you use your device with a family member that already has Google One, you can use Google One family sharing.