Best practices for business-to-business (B2B) advertising

The Shopping ads program is designed with individuals in mind and doesn't include a dedicated business-to-business experience. However, we recognize that businesses often turn to Google to find supplies, and as a result, companies selling to businesses have a lot of success advertising their products on Google.

This article provides recommendations on how to optimize your account and product data to reach both businesses and individuals successfully.

In your feed, submit the highest price someone could pay

Both individuals and businesses will be able to search for your products. So even if the majority of your customers don't usually pay value-added tax (VAT), you must still tell all customers the highest price they could pay, including VAT if it's required for the country you're targeting

To make sure your product's price is clear, your product feed should follow these recommendations:

Make your landing page clear

Build your landing page to serve both business and individual customers by following these recommendations:

  • Include a clear return and refund policy on your landing page. Your customers should be able to easily find your return and refund policy. Include a prominent link to the policies on your landing page. The policy should also be easy for your customers to understand. Learn more about misrepresentation of self or product policy
  • Prominently show the gross price, including the value-added tax (VAT), if legally required for the country you're targeting. On your landing page, display the gross price, which is the price including the VAT, more prominently than any other price on the page. Keep in mind that this price should match the price submitted in the data feed.
    • For example, to display the gross price more prominently, you can display it above or to the left of the net price. You might also use a larger font size and weight. If this is not the price that businesses will pay, then call out the gross price as the "price for individuals." Learn more about the the price [price] attribute
  • (Optional) Show the net price, excluding VAT. If you also need to show the net price, which is the price excluding VAT, then make sure that the net price is less prominent than the gross price. For example, you might use a smaller font size and weight to display the net price.
  • Use microdata to indicate the gross price. To make sure that Google can accurately find the price on your landing page, use microdata to indicate which price on the page is the price you submitted to Google. Typically, this is your gross price, but remember that these prices must match. To indicate the price, mark it up with: itemprop='price'. Learn more about using microdata

Learn more about landing page requirements

Allow everyone to checkout

Here are recommendations for your checkout process to meet the needs of both businesses and individuals:

  • Make your checkout process secure. To protect all of your possible customers, you'll need a secure checkout process that is protected with a valid SSL certificate. Specifically, you'll need to secure payment processing, transaction processing, and all personal information.
  • Tell customers about minimum order values. If you require a minimum order value, set it in your shipping settings. For example, if you require that customers order products for at least 30 EUR on your website, add a corresponding minimum order value to your shipping settings. Learn more about how to add a minimum order value
  • Allow individuals to purchase products. Individuals who are not part of a business need to be able to purchase from your website. For example, business-related fields such as company name or ID number should be optional. Learn more about the abuse of the network policy

Tip

If you still need to require certain fields for businesses, then we recommend that you create 2 checkout flows: 1 for individuals and 1 for businesses. For example, have customers select "Individual" or "Business" from a menu, and then hide the business-related fields from the individual.

Here are some common company ID numbers that individuals won't have: BTW-Nummer, Numero de TVA, Registro Federal de Contribuyentes, SIREN, SIRET, Umsatzsteuer-Identifikationsnummer, and VAT Reg Number.

Submit the highest shipping cost someone could pay

Accurate shipping cost is critical for both individuals and businesses when making a purchase, so optimize the shipping information you provide by following these recommendations:

  • Provide the shipping cost when targeting these countries. Customers will be able to see the shipping cost in your ads when they search on Google in these countries:
    • Australia
    • Austria
    • Belgium
    • Czechia
    • France
    • Germany
    • Ireland
    • Israel
    • Italy
    • Netherlands
    • Poland
    • South Korea
    • Spain
    • Switzerland
    • United Kingdom
    • United States
  • Provide direct-to-individual rates. Provide the shipping rate that you charge individuals, rather than the rate that you charge businesses.
  • Deliver to a user’s address within the country of sale. Make sure that your products are available for purchase everywhere within the country of sale and you deliver to a user’s home address. There are a few exceptions to this requirement:
  • Include handling and insurance fees. If you charge additional fees such as a service fee, handling and insurance, then include those fees in your shipping cost.
  • Overestimate costs if necessary. If you can't get an accurate shipping cost, then provide an overestimated cost based on the average cost individuals visiting your site from Shopping ads would pay.
  • Collect the appropriate amount of tax and shipping. No matter what tax and shipping amount you provide to Google, you're still responsible for collecting the appropriate amount of tax and shipping costs from your customers. Learn more about shipping and tax settings

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