Tip: if you're an administrator, reference Google Workspace known issues.
I can't join Meet video calls on my dual-SIM phone
We suggest that you turn off the second SIM or switch to Wi-Fi.
For education meetings, attempts to join from outside the domain won't work for some users
Only the meeting creator can approve or deny requests to join a meeting from participants outside of their domain. If the meeting creator isn't on the call when the request is made, the external participant can’t join. The 'Ask to join' page will stall.
Tip: If you create a meeting that includes guests with an email address outside of your school domain, stay on the call until all guests join.
Important: For meetings organised via a personal Google Account, only the meeting creator can admit people into the meeting.
For meetings organised by Essentials users, anyone outside of the organisation will have to be admitted into the meeting.
Drop-down menus are not shown when you share a window
When you share a window in Meet, the drop-down menus in the shared window don’t display in the meeting.
Tip: Share your entire screen instead of a specific window.
Browser freezes when you try to share a screen
If a computer uses incompatible video adapters or video drivers, it can cause browser issues.
Tip: Update the computer's video adapters and video drivers to the latest version.
Presentations open blank or distorted when you share a window
When you share a window in Meet, such as a Microsoft PowerPoint or Keynote presentation, the slideshow opens blank to other viewers. Presentations in 'Play' or 'Slide show view' open in full screen mode, but you share only a window.
Tip: Share your whole screen before you open a presentation in Play or Slide show mode.
I can't open Meet on my mobile device
Each version of the mobile Meet app is supported for six months after release. Update to the latest version if an older version of the app is installed on your device.
Dial-in call ends unexpectedly
Important: This feature is available for meetings created through a Google Workspace account.
Meet supports dial-in phone calls for up to eight hours. The maximum call length is shorter if there are carrier-specific restrictions.
Tip: When the call is dropped after 8 hours, dial back in to the meeting.
I can't schedule an 'All day' meeting
When you add a room to an all-day event, the room is scheduled in Coordinated Universal Time (UTC). UTC is from midnight to midnight the next day, regardless of the room's time zone. You may notice that the meeting room shows as unavailable, even if it’s available. Google is aware of this issue.
Tip: When you add a meeting room in a different time zone, schedule the event for 24 hours instead of selecting 'All day'.
If Meet is unavailable, you experience issues such as poor video, trouble when you want to join a meeting or other Meet performance issues, check the Google Workspace Status Dashboard. Meet service issues are listed, such as:
- Green icon – Meet is operating normally. Use the troubleshooting tips to address your specific issue.
- Yellow or red icon– Meet is experiencing issues or is unavailable. Try the following workarounds for ways to communicate until Meet returns to normal operation.
Tip: Pre-record your meeting or lecture
Important: Recording video meetings is only available for meetings organised by certain Google Workspace editions.
If Meet is not available, use another screen recording app to record the session with your local computer. Then share the recording with your team or class.
If Meet works for you but other participants have trouble, you can record your session in Meet. You can record even if others don’t join. Ask your Google Workspace admin to make sure that Meet recording is turned on for your organisation. Wait for the recording file to be generated and saved to the organiser’s Meet recordings folder in My Drive. An email with the recording link is sent to the meeting organiser and to the person who started the recording.
Tip: Live stream the meeting using Meet
You can conduct a Meet live stream session even if other interactive features are unavailable. A live stream allows you to broadcast your meeting to large groups of colleagues or students in real time.
Only guests in the same organisation as the meeting organiser can view a live stream. Guests in other organisations cannot view your live stream.
Note: Your Google Workspace administrator must turn on live streaming. The meeting organiser must also create an extra view-only event for the live stream.